Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Julian and his team take great care of all my animals and are all knowledgeable, friendly and helpful. I am 100% sure that my animals get the best of care.”

Helpful Report

Posted 6 years ago

“We were concerned but the vet that was in that evening knew what she doing. He is now feeling better. Thank you!”

Helpful Report

Posted 6 years ago

“They seen our Cavapoo immediately and done everything they could to help him.”

Helpful Report

Posted 6 years ago

“Very efficient and caring aervice”

Helpful Report

Posted 6 years ago

“Both the receptionists and the vet had no interpersonal skills. During the time spent with the vet if I hadn’t asked what was happening she would not have talked to me st all or explained anything. The receptionist was just rude.”

Helpful Report

Posted 6 years ago

Hi Ms Lawson, I'm sorry you felt this way, compassion is one of our core values so I'm sorry if you didn't find us to be compassionate. Kind regards - Kirsty

Posted 6 years ago

“The staff showed lots of empathy and that they really cared about the welfare of my dog. I felt that my dog was safe hands and that he didn’t suffer. Thank you”

Helpful Report

Posted 6 years ago

“Excellent service vet was very kind and understanding made everything very clear”

Helpful Report

Posted 6 years ago

“Vets now we’re so kind and considerate towards us and really helped us at such a difficult time. Would highly recommend them for their sincere professionalism.”

Helpful Report

Posted 6 years ago

“all 100% with the way they treated my cat shadow , polite friendly which made me happy to leave shadow there with them x great communication . Definitely recommend 10-10 👍 **********”

Helpful Report

Posted 6 years ago

“my dog was checked over ,I knew he wasn't himself , cost £130 pounds for the vet to stick a thermometer in him ,check his heart & was weight . was rd to take him to the vets in the morning if still not himself. My furry baby died 2 hours late,we are devastated to say the least .”

Helpful Report

Posted 6 years ago

Hi there, I'm so very sorry for your loss. When no obvious symptoms present themselves and tests don't show any abnormalities it can be really tricky to make an accurate diagnosis. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Again, I'm so sorry for your loss - Kirsty

Posted 6 years ago

“I think the cost is extortionate especially as what seemed to be a 10 minutes appointment. Other than that service was good. Vet and nurse helped, friendly. Other complaint- SMS to complete review was sent at 3am on a Sunday morning!!!!!!!!!”

Helpful Report

Posted 6 years ago

“They were brilliant, thank you so much for saving my dog 🙂”

Helpful Report

Posted 6 years ago

“Full professional care. Always happy to answer any questions and give full recap about current condition of a dog. No matter what time of the night they are asked about the pet they are always ready with fresh news which means that they really look after the pets.”

Helpful Report

Posted 6 years ago

“I was pleased with the care my cat got before she was put to sleep, I found the vet very nice indeed. I know you can’t put a price on my pet care but your fees are rather expensive.”

Helpful Report

Posted 6 years ago

“Lack of empathy & communication. Customer service wasn’t great either. I understand working night shifts is tough but not even a smile or even a look up from a computer screen as we entered the building. My details were wrong, and the call centre based in Scotland just seems pointless. I would of preferred talking to the people who would be dealing with my pet to show some continuity and personalisation to the care. All round, it just seemed a burden us being there to the staff on duty. I got asked if my dog was insured 3 times whilst being there and got told I must pay the full amount after seeing the vet. Yes, I understand how it works. I get a service, I then pay for it. Simple. However being explained this 3 times was very patronising and in a way I felt judged. Why on earth was I being told the same thing 3 times and were the staff under the assumption I was not going to pay? I was offended. Once was enough as I understand you must let clients know protocols etc. I also received a text for this recommendation site at 2am! Therefore waking me up thinking something was wrong only to see a message asking for feedback for a visit over 3 weeks ago... Unprofessional, unorganised & no empathy.”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry you had a negative experience with us. Our contact centre is centralised to allow our clinics to be on the front line dealing with pet emergencies. It allows us to triage cases and provide some initial help and advice over the phone, which often our clinics would not have the time or resource available to do on a busy shift. In the past, feedback from clients has indicated they appreciate frank discussions around cost of treatment and payment options in advance, I apologise if this caused offence. We are looking into issues with our review prompt SMS service and this will be corrected shortly, again I apologise for the technical error. Kind regards, Kirsty

Posted 6 years ago

“They saw my dog quickly, the vet was very clear and explained the situation in an easy to understand way. They immediately did various tests, diagnosed quickly, prescribed medication, and within two days my dog was back to his normal self.”

Helpful Report

Posted 6 years ago

“Overall welcoming and sincere experience. Staff very helpful and place is really clean.”

Helpful Report

Posted 6 years ago

“At a very difficult time the service and care for our cat was out standing. The love ,service and dedication would match any top private hospital anywhere!!! Truly worth every penny. Thank you so much x”

Helpful Report

Posted 6 years ago

“Prompt local service”

Helpful Report

Posted 6 years ago

“I had to take my dog to out of hours emergency appointment, she couldnt eat or lie down i thought shed hurt her leg so i told vet, she was scanned i was told her cancer had come back and to ring first thing in morning to have her put to sleep she was given a pain relief injection for over night. I took her home for kids, ourselves and her daughter to say our goodbyes was heart breaking. She perked up alittle next day so rung pdsa normal hours and asked if it could wait till end of day so she had time with her daughter they said fine she started eating and being normal etc, i then waited to see how she was another day took her back to pdsa who scanned her to find no signs of a mass and were shocked at how she was as were no signs of a dying dog!!! I was told the diagnoses was a mistake and she processes food slower so could look like a mass but even when scammed a second time you could see it was food and not a mass, i still have her alive and shes fit and healthy. Its worrying of how many other dogs have had same treatment and dignoses and have been put to sleep when the diagnoses was wrong. Shocking service unqualified vets i could of put my dog to sleep when she was fine just had a poorly leg, please question if ever told to put pets down and get second opinion pdsa have always been excellent with my dog with experience behind them..beware when going to out of hours with vets now”

Helpful Report

Posted 6 years ago

Hi there, I'm really sorry to hear you didn;t have a good experience with us. Diagnoses are ofen very difficult, particularly in cases with a history of cancer and a mass is detected on scan. I apologise if we made a misdiagnosis in this case. If you'd like to talk this through with us further, please get in touch with clientcare@vets-now.com - kind regards, Kirsty

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews