Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Was fast service and good advice and help .the only thing I think is the charges of appointment are way over the top just to see emergency vet, lucky me I have insurance but but people on low wages”

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Posted 7 years ago

“Professionalism, staff obviously care about animals, attention to detail, overall appearance of establishment.”

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Posted 7 years ago

“Sorted pooch out nice and quick”

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Posted 7 years ago

“Went to Vets Now on an emergency on Saturday afternoon for my cat. I was able to get an appointment straight away. Can’t thank them All enough for the friendly & caring way they treated us and our dear Cat. Its a worrying time when our beloved pets are ill, They put us at ease and she is now it seems on the way to recovery. Thank you again x”

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Posted 7 years ago

“My dog was treat by your vet for gastroenteritis. 26 hours later he died in my arms how satisfied can I be with that when I'm grieving for my precious boy”

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Posted 7 years ago

“We were greeted by a friendly Nurse I was very anxious over my dogs illness they were very nice & friendly the vet actually got on the floor with my dog as she was stressed checked her thoroughly and reassure me hat she more than likely had gastric problem rather than Gdv”

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Posted 7 years ago

“So professional”

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Posted 7 years ago

“Excellent referral for our dogs cruciate problem. Fantastic treatment and outcome. Our specilaist Davinia Arnott was superb, so clear in her advice and diagnosis and completely open to questions at all times - we had confidence from the get go and the level of after care follow up was excellent. Fast written reports and insurance is dealt with super swiftly and always able to get someone quickly on the phone. Would recommend anyone who needs orthopaedics to ask for a referral for Davinia. We are so happy with how our dog is now. Was the best decision we made for her.”

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Posted 7 years ago

“Very friendly and Professional”

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Posted 7 years ago

“Very supportive service right from advice given at initial phone call. Good to receive a text with contact details and postcode, makes it easy when you're stressed and anxious about travelling a sick pet”

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Posted 7 years ago

Hi there, I'm so glad to hear that we were able to help you in such a difficult and stressful situation. Thank you for your kind words - Rebecca

Posted 7 years ago

“Karen Alvaro and Pam were so kind and caring. They gave us as long as we needed to make our decision in regards to Jack”

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Posted 7 years ago

Hi Michelle, I'm happy to hear that you felt the team were kind and caring and were there for you at such a difficult time. Thank you very much for your kind words - I'll be sure to pass them on to the team. Kind regards- Rebecca

Posted 7 years ago

“Can't fault Vets Now, Walkden at all. From the moment our cat Buttons was transferred to them we were told exactly what what was happening to him. Despite their best efforts however we were advised that nothing could be done and it would best to have him put to sleep. They should great compassion during this process and this helped us to cope with his passing. Special thanks to vet Dita (may not be correct spelling) who was with us with us at the start and end of his his stay.”

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Posted 7 years ago

Hi Lesley, I'm so sorry to hear about Buttons - I understand this must be a very difficult time for you. However, I am glad that you feel assured that the team did all they could. Thank you very much for your kind words, we really appreciate it - Rebecca

Posted 7 years ago

“Professional and caring staff. Separate rooms for privacy. Nothing was too much trouble. Explained everything. Questions always answered. Would not hesitate to use again or recommend.”

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Posted 7 years ago

Hi George, I'm so glad to hear this. Thank you for taking the time to leave your kind review - Rebecca

Posted 7 years ago

“Was over the moon how quick my pet was seen , staff were amazing x”

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Posted 7 years ago

Hi Ann, I'm so happy to hear you feel this way. Thank you for your kind words - Rebecca

Posted 7 years ago

“My cat was having trouble using the litter tray. Shaw vets were able to find out what was wrong with him and resolve the issue.”

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Posted 7 years ago

Hi Laura, I'm so glad we were able to help resolve this for you and your cat. Kind regards - Rebecca

Posted 7 years ago

“You mean UNHAPPY? The number to call didn’t work properly. We had to try numerous times to get through. The waiting area and the consulting room floor were covered in blood. The vet had to call Edinburgh zoo for advice and what she was given was WRONG!!! We eventually had to have my bearded dragon put to sleep as there was nothing we could do to save him. I asked if I could be with him and was told no, because she had to pass a needle up through the roof of his mouth and into his brain to ensure he was dead. I REALLY didn’t need to know this and it could easily have been done after I had been told he’d passed away, allowing me to hold him while he died. Sorry, but I was not at all impressed with the service given.”

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Posted 7 years ago

Hi Anni, I'm so sorry to hear this. I understand this must be a very difficult time for you - losing a pet is never easy. If you haven't already, I would encourage you to get in touch with our Client Care team to make them aware of your situation. You can contact them at your earliest convenience on 01383 223 902 or email clientcare@vets-now.com and they'll be more than happy to look into this for you. Can I also ask which number you called so I can look further into this and ensure that this issue is fixed? Many thanks - Rebecca

Posted 7 years ago

“It wasn't a good outcome for me as my poor dog had to get put to sleep. I couldn't fault the vet or the staff in any way. If anyone's animal is in the care of the staff here, be assured that they are in good hands.”

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Posted 7 years ago

Hi Pamela, I'm so sorry to hear about your loss. I understand this must be a very difficult time for you, so I want to thank you for taking the time to leave your kind review. We really appreciate it - Rebecca

Posted 7 years ago

“Great service”

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Posted 7 years ago

“Reception & the nursing team including Jemma were so supportive & caring at a difficult & upsetting time. Special thanks to David Owen for everything he did for us.”

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Posted 7 years ago

Hi Claire, I'm so pleased to hear that you felt Jemma, David, and rest of the team were both supportive and caring at such a difficult time. I'll be sure to pass on your kind words. Many thanks - Rebecca

Posted 7 years ago

“Our puppy was transferred from our own vets and the treatment we all received was second to none”

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Posted 7 years ago

Hi Christine, this is great news. I'm happy to hear you feel this way. Best wishes - Rebecca

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews