Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

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4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Very friendly and helpful staff”

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Posted 6 years ago

“All the vets I have seen when i have had to visit have been very professional, informative and thorough. Only criticism I have is that I had to provide my Vets direct number which I was assured by my Vets that VetsNow had on file to get my cats medical records in an emergency”

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Posted 6 years ago

“I'm not sure they did but they were understanding.”

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Posted 6 years ago

“My 2 yr old had a trauma yesterday. Bleeding from her back end I rushed her in, your vet explained very clearly everything that needed doing. As she is INSURED I thought they would be paying after I put the claim in. When landed with a bill for £550 I asked what do you do if you don’t have the money up front? The receptionist told me “euthanise her”. I’ve had to put the bill on my credit card with no credit! I’m getting charged 24.9% a day for going over until the money comes in. Take into consideration those with NO spare cash!!!!”

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Posted 6 years ago

Hi there, I'm sorry to hear you had a bad experience with us. Unfortunately, the nature of emergency out-of-hours care is that where possible, the majority of fees must be paid upfront and claimed back from insurance. This is our standard procedure, however for those who can’t afford the full treatment, we may be able to tailor the treatment options to suit a restricted budget. If this is the case, your vet will discuss with you the potential risks of declining any aspect of the recommended diagnostic/treatment plan. If this is not possible, the vet may offer you some time to pay your bill. However, the treatment options will be restricted to emergency treatment and first aid. We have a list of FAQs around our pricing here for some clarity and context: https://www.vets-now.com/client-care/faqs/payment/ Kind regards, Kirsty

Posted 6 years ago

“Caring and knowledgeable. Clean and good facilities. Just a shame price is increased if you arrive after 11pm (there are horrendous roadworks on the motorway).”

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Posted 6 years ago

Hi there, thanks for taking the time to leave a review, I'm so glad you feel we provided you with a good level of service. Caring is one of our core values so I'm pleased you felt we demonstrated this. In terms of the fees, it's true our fees can vary. We've put together an article that explains our fees in more detail, so hopefully you'll find this helpful: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Kind regards, Kirsty

Posted 6 years ago

“They were excellent and really looked after my dog Tia, they explained what was up with her and put my mind at ease”

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Posted 6 years ago

“Great communication Compassionate Thorough Great care”

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Posted 6 years ago

“I brought my dog George over on Friday evening following a sudden onset of what I thought was a stroke , the receptionist , a young lady with a bleached top knot and hopped ear lobes was very nice and caring , the vet however took one look at him and immediately offered to ‘ put him to slerp’ an offer she made 3 times in a 5 minute consultation , she also Dali he would get better in a week to 10 days , the following day he was much worse so we returned , this time it was p d s a vets and they were amazing , Emma the nurse , dan the vet and the subsequent vet and nurse were out of this world , they told me a completely different story , and although dan knew it was time he never actually said the dreaded words , they were amazing , even waiting for the best part of an hour waiting for my daughter to get there and day her good byes . She held him to the last and everyone on Saturday evening were amazing and I thank them so much for the kind way they treat us and more especially our beloved George”

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Posted 6 years ago

“They looked after our dog very well and supportive staff every time I spoke to them no matter what time or how often it was.”

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Posted 6 years ago

“There is no respect for the illness/injury to my pet, except the cost and wanting a huge deposit even before any real assessments or treatment that may or may not be needed necessarily.”

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Posted 6 years ago

Hi there. I'm sorry you feel this way. Please get in touch with Client Care as we'd really like to investigate your case. You can reach us on clientcare@vets-now.com - Kind regards, Kirsty

Posted 6 years ago

“Service was great and I really appreciate that we can have such great vet cover 24 hours a day, I dont know how you can justify a bill of £180 for a bottle of ear drops that cost £14.50 however.”

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Posted 6 years ago

“Vets now were amazing with our dog Douggie when he had been poisoned at the park, he got to see a vet straight away and they kept him in overnight to look after him. All the staff were lovely and informative and they put our minds at ease that he was being looked after. Thank you so much for looking after our pooch!”

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Posted 6 years ago

“very sensitive at such a difficult time and showed real concern and love for our baby Lloyd xxx”

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Posted 6 years ago

“very sensitive at such a difficult time and showed real love and concern for our baby lloyd”

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Posted 6 years ago

“Our dog was in real pain and they quickly gave her pain killers to ease the situation. They kept her in over night and was well looked after and feeling much better in the morning”

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Posted 6 years ago

“They were reassuring and knowledgable. I had to take my tri border collie, Dougie, in one night and we felt welcomed and even after we left regular phone calls were made to them and they would reassure me and help to make him comfortable. Prestwich branch”

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Posted 6 years ago

“The nurses and vets we encountered were incredibly helpful and so lovely towards our little pet! We are very happy with the service we received, we couldn’t have asked for better!”

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Posted 6 years ago

“They listened and took my details and sent a text of the address.”

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Posted 6 years ago

“My GSD was sent to vets now after a botched surgical procedure in a near death state, I believe it it hadn't been for vets now, I would have lost her.”

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Posted 6 years ago

“Amazing care so personal for your pet, can’t thanks Neus and the team at the Glasgow branch enough!!”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews