Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Vet and medical care was faultless and then I got the invoice... expected approx £150-£180 for evening appointment, anti inflammatory and antibiotic injections plus take home drugs... This is what I have paid at out of hours vets over the last 20 years of pet ownership. Vets Now charged £255. Each drug had an admin fee which was approximately 100% mark up on top of the already excessive fee for the medication... I feel that this organisation are profiteering and exploiting vulnerable pet owners... disgusting.... I only hope it doesn’t put people off using them till surgeries open the next day... pets will suffer. I will feed back to my own vet when I next see him...”

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Posted 6 years ago

“So grateful for the out of hours service. Excellent service. Skip now happy and well. Thank you.”

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Posted 6 years ago

“Reception helpful and friendly. Vet caring and made my dog feel much better.”

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Posted 6 years ago

“The lovely ladies at Vets Now in Hull we're incredible when my Staffy was run over. They gave her all the medical care she needed and all the love she would have gotten at home while she stayed with them! Plus they let me call at all hours to check on her. Couldn't fault it.”

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Posted 6 years ago

“Very friendly and understanding fiona was lovely she reassured me and she was very caring”

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Posted 6 years ago

“Dealt with the situation with great sensitivity. Impressive. Some people may find the cost prohibitive. Hence, the 7/10 score below”

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Posted 6 years ago

“Amazing staff so helpful and accomadating Cannot fault them xxx”

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Posted 6 years ago

“The incident happened late evening and when we went, the reception was very understanding .”

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Posted 6 years ago

“Very knowledgeable and kind vets. However when I got a refund for medications I only got a partial one for it and not a whole refund”

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Posted 6 years ago

“Would not recommend, not compassionate and all about the money.”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“My dog sargent has not past away”

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Posted 6 years ago

“Very kind when our cat Maisy had been brought in after being hit by a car. Follow up texts and a beautiful scatter box. Very helpful & professional”

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Posted 6 years ago

“We have had to use them twice now and have given very good and efficient service.”

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Posted 6 years ago

“Excellent reception and triage care for poorly guinea pig”

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Posted 6 years ago

“Very caring at s different time. Given all the facts before any discussion was made”

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Posted 6 years ago

“Fantastic care for merlin throughout a very difficult time. He was always happy to see you guys and not stressed about staying with you. I was kept in regular contact throughout his stay. Made a very hard time much easier x thank you”

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Posted 6 years ago

“Scamp could not have had better care thand he had at Wimborne. we will be ever grateful. I have not been good my self I will go down and say thank you to them.”

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Posted 6 years ago

“Vet expemplary when eventually got to see her, but cost outrageous. No receptionist, no triage. Very long wait with a very sick cat.”

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Posted 6 years ago

“At a very difficult time the vets were outstanding.”

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Posted 6 years ago

“The staff and vets in Gallowgate branch are great very helpful and caring my 2 dogs are well looked after here and iv had a month of problems with them”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews