Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Fantastic service, made me feel settled after staff hurt his dewclaw, advice was greatly appreciated!”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“Prompt and efficient throughout”

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Posted 6 years ago

“I am very happy with the service provided”

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Posted 6 years ago

“Pleasant staff at Whitefield Manchester branch. Friendly manner, informative and very easy to use”

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Posted 6 years ago

“Couldn’t have asked for better treatment and care. The vet and nurse were amazing. Thank you from Ralph x”

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Posted 6 years ago

“Very professional & caring treatment. Thank you”

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Posted 6 years ago

“Very friendly staff amazing service put my mind at rest”

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Posted 6 years ago

“Helping my dog”

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Posted 6 years ago

“This was an unexpected visit but was very professional and my dogs were treated quickly after eating rat poison ☠️ .”

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Posted 6 years ago

“I was told that my boy was dehydrated and that he needed to be kept in for fluids, blood tests and X-rays but none of this needed to be done! Yes his charachter was slightly reserved for an 11 month old pup but so would I be if I had diarrhoea with blood in it!! He was drinking normally and keeping it down (he was definitely not dehydrated!!!) he was happy enough within himself and showed no signs of pain in the abdomen so no need for an X-ray!! All he needed was some probiotics to settle him stomach and get him back to his normal self, this felt a massive struggle to get this out of the vet, it shouldn’t have been that difficult, the owner knows their dog best! I saw my vet on the Monday as advised because I had refused Vets Nows advice (completely understand) she was more than happy with him, he was his usually cheeky self and she agreed that he definitely wasn’t dehydrated, it was just gastro related and she knew exactly the right things to settle him. I feel the vet at Vets Now was forcing us to have all these extra treatments when they were not needed, not a pleasant experience and not very happy.”

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Posted 6 years ago

Hi Jess, thanks for taking the time to leave us a review, I'm sorry you weren't happy with the service we provided. With diarrhoea, often pets can become dehydrated quickly, often not replacing water and salts quickly enough just by drinking. Our vets would always err on the side of caution in these circumstances, advising you of our best clinical advice given the circumstances, which you are totally free to refuse. I'm sorry you felt we weren't as compassionate or understanding as we could be. Please speak to clientcare@vets-now.com if you would like to discuss this with us in person. Kind regards, Kirsty

Posted 6 years ago

“Explain why my pet was not well.”

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Posted 6 years ago

“No service delivered. No diagnosis given. “Consultation” lasted three minutes. Complete waste of time, money and effort.”

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Posted 6 years ago

Hi Mr Mckenzie, I'm sorry to hear this, please get in touch with clientcare@vets-now.com so we can have a look into your case. Kind regards - Kirsty

Posted 6 years ago

“Quick treatment, very efficient and kind staff”

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Posted 6 years ago

“They were efficient and new what they were doing. Friendly and caring staff.”

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Posted 6 years ago

“We visited with our dog as an emergency case on a weekend. Right from speaking to the lady in reception, you were really helpful. The vet we saw was great with our dog (usually she has to be muzzled at our normal vets) not this time though. I’d definitely recommend you!”

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Posted 6 years ago

“Helpful, a sense of urgency. And sympathetic in difficult circamstances”

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Posted 6 years ago

“Warm welcome. Very attentive to my dog. Compassionate people.”

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Posted 6 years ago

“Very efficient. Super careful about hygiene. Liked use of puppy pads and gloves to examine my 5 week old pup. Very thorough and reassuring”

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Posted 6 years ago

“Brilliant professional understanding kind reassuring looked after my Alfie and were there even when he came home”

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Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews