Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Great service and so much care taken with our dog. Staff were all brilliant and very professional. Great follow up service, regular phone calls and able to phone for advice once we had her home. Really reassuring. All staff, vets, nurses and reception staff friendly and calm in a dufficult time.”

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Posted 7 years ago

“The advice given on the phone was extremely helpful in a panicking situation. All of the instructions were clear. The text message with the address was fast to come through. When we reached the hospital the vet was waiting for us and saw our pet immediately. The vets quickly acted to get our pet comfortable and stable. The vet was very helpful and calm explaining everything to us. The nurses were also very helpful.”

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Posted 7 years ago

“Ive given 5⭐️ As me & my cat were catered too great! The verg was very thorough & gave me good advice and advised to come back on Friday to check Binx (my cat) is getting better. Medication prescribed. Lifesaving service!”

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Posted 7 years ago

“Very happy. They were wonderful. The cared for my dog through the night. And kept me updated with her progress.”

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Posted 7 years ago

“The vet was very understanding as my dog hates the vets she was quick and got on with it witch was great for my dog”

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Posted 7 years ago

“Lovely staff on phone and reception. Young vet was very pleasant. Would like the http to go straight thru to this site”

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Posted 7 years ago

“Vet was very friendly and explained things thoroughly and gave lots of care tips.”

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Posted 7 years ago

“After doing blood tests on my dog and getting result in a matter of minutes putility our mind at rest ...very friendly staff and beautifully clean”

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Posted 7 years ago

“Lovely friendly staff, very efficient, talked us through everything”

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Posted 7 years ago

“Very quick assistance, great advice and a friendly service.”

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Posted 7 years ago

“It was a waste of time going to the emergency vet service, this has cost me £211 for 2 injections and 2 painkiller tables and in with the vet for 10 minutes, for a French bulldog pup who had broken its elbow. I was told they could do X-rays but they wouldn’t be able to do any treatment, my poor puppy had to be in a lot of pain for over 24 hours till I could get him to my own vets! Was of time going and a complete waste of my money! Don’t use this service”

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Posted 7 years ago

Hi Miss Macdonald, I'm so sorry to hear about your dog and that you are unhappy with the service. Have you been in touch with our Client Care team to make them aware of your complaint? You can email them at clientcare@vets-now.com or call 01383 223 902 and they'll be more than happy to look into your case for you. Many thanks - Rebecca

Posted 7 years ago

“Having had animals a long time and knowing the importance of great care I can honestly say -Excellent customer service and vet was extremely thorough. Would recommend to all.”

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Posted 7 years ago

“Friendly, helpful, caring and thorough”

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Posted 7 years ago

“To be honest I don't have any doubts about the vets on hand especially the female vet who attended to my dog jay I thought she was terrific, the only downfall is the astronomical fee as soon as you walk in the door I can understand the vets are working unsosuable hours, I'm a hackney taxi driver and I work the same hours as the vets but if I was to charge that amount for every passenger I would be brought in front of the courts , so I really think vets now should take a real look at the walk in fee, personally speaking this is fee that is far beyond affordable.so let it be known it is £142 as soon as you walk in the door, shameful, 😪😪😪”

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Posted 7 years ago

“Extremely expensive, I fetched my dog in following a number of seizures, when I contacted the centre I was advised to fetch her in however she was still sezuiring and as far as i am aware you should never move somebody or something when sezuiring. When we eventually got to the vets everybody was polite and helpful however she had a cathar applied to her leg however no medication or fluids were taken and I was charged £40 simply for apply the cathar and removing. Total bill amounted to £256.08 and all we gained from this was medication that cost £44. I feel not only was it a waste of time it was also a waste of money.”

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Posted 7 years ago

Hi Bethany, it's true that emergency and out of hours care is expensive. All our dedicated vets and nurses are in our clinics over night, at weekends and on bank holidays, whether we see ten cases or two, so our prices reflect this. Please speak to our client care department to raise your complaint: clientcare@vets-now.com - Kindest regards - Kirsty

Posted 7 years ago

“No wait to be seen, friendly reassuring Vet. Free brews.”

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Posted 7 years ago

“The vet and nurse on call were informative, kind and supportive”

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Posted 7 years ago

“Polite and friendly on the telephone & in person. Was seen promptly. Clinic very clean, staff professional.”

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Posted 7 years ago

“Receptionists and vets, helpful, professional”

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Posted 7 years ago

“They look after my pet.”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews