Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They saved my dogs life after eating coconut shell, very friendly and never rushed you,”

Helpful Report

Posted 6 years ago

“Immediate access to a vet offering care and reassurance.”

Helpful Report

Posted 6 years ago

“very good service. excellent advice and care”

Helpful Report

Posted 6 years ago

“Excellent ‘out of hours’ service, thank you for your advice”

Helpful Report

Posted 6 years ago

“Had to bring my beautiful chihuahua on an emergency appointment and although she sadly died, the lady on reception and the vet that saw her made me feel like they really cared and the vet was completely honest with me and put me at ease. When I went to pick my roxxi’s ashes up again the staff were so lovely - thank you.”

Helpful Report

Posted 6 years ago

“The vet and nurse were exceptional in their care for my cat and to me, however the room where we said goodbye to our cat was cluttered and didn’t feel clean, the consultation room was fine, but my concern would be bringing any other pets to that practice if they were operated on ‘out the back’.”

Helpful Report

Posted 6 years ago

“Very good service was seen very quick . Professional service throughout”

Helpful Report

Posted 6 years ago

“Excellent service. Thank you”

Helpful Report

Posted 6 years ago

“Nurse was lovely and showed genuine care towards Dave, vet was also extremely kind and took the time to explain everything and give treatment options”

Helpful Report

Posted 6 years ago

“We went to vets now On the way back from Rescuing a mum cat and week old kitten, all kittens had died and that one was very weak, it was 8.30pm, vet didn’t care only wanted to talk money wanted £150 to put the kitten to sleep, it was suffering, they wasn’t our cats we were looking for vet treatment and someone to foster, so kitten died shortly after, turns out mum had no milk so babies had starved to death, vet wanted another £150 to see mum cat, Rspca do vouchers you could of helped, everyone I’ve told is disgusted your vets put money before animal welfare, the person that set up the PDSA would turn in their grave, PDSA is to help people keep a pet that haven’t got much money 😡”

Helpful Report

Posted 6 years ago

Hi there, thanks for taking the time to leave us a review, I'm sorry you weren't happy with our service. We operate independently from the PDSA and are a private emergency and critical care veterinary provider. As such we do charge a consultation fee and treatment fees. We do not routinely treat sick and injured stray animals, and in these cases we would always advise you to seek out your nearest RSPCA or SSPCA service who would be able to help. Again, I'm sorry you didn't feel we provided you with a good service. Kind regards - Kirsty

Posted 6 years ago

“A very caring and professional staff who gave us as much information as possible to allow us to make the right decisions with our pet”

Helpful Report

Posted 6 years ago

“I had to pay £120 to wait for over an hour to be then told we can’t find anything wrong”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry you feel our consultation fee is too high. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - Kind regards, Kirsty

Posted 6 years ago

“Hi they were very good and very professional but very caring in what they were doing nice people”

Helpful Report

Posted 6 years ago

“Wasn't called as promised, I called and left a message, no response. I went down to the practice and was told they were too busy for me to see my cat. Given how much we're paying I'm really unimpressed with the service. I hope the care is better than the comms because they seem all over the place.”

Helpful Report

Posted 6 years ago

Hi Daniel, I'm sorry you feel our communication is less than ideal. On busy shifts we don't always get round to call backs if we are dealing with emergency or critical cases, and it's not always possible to allow clients to see their pets on demand I'm afraid. Again this is likely to be because we are busy treating emergency and critical cases in the clinical area. Please speak to clientcare@vets-now.com if you'd like to pursue this further. Kind regards, Kirsty

Posted 6 years ago

“We arrived in crisis. The staff were reassuring and very competent while treating Yogi. Can't thank them enough for their help.”

Helpful Report

Posted 6 years ago

“They helped my cat for that I'm greatful but the cost of out of hours treatment is absolutely disgraceful 150 just to go through the door and that's before any treatment or medicine. Supposed to be an organisation to help animals however seem to be taking advantage of the money making”

Helpful Report

Posted 6 years ago

“My elderly cat was distressed with cystitis which has been a recurrence but the young lady was able to settle her. The problem recurred again a few days later and our regulsr vet treated her.”

Helpful Report

Posted 6 years ago

“Are GSd was very poorly and in alot of stress and unwell , having only visited our own vets that day we thought the end had come to our 13yr dog , how ever your vet treated him with antibiotics and he pulled through and is his old self again Thanks to all the staff at vets now Wellington shropshire from the receptionist to the vet”

Helpful Report

Posted 6 years ago

“Took very good care of my injured dog Sunny, quickly and with care and sympathy. What else could be better. ☺”

Helpful Report

Posted 6 years ago

“Very helpful, caring and supportive.”

Helpful Report

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews