Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a concern when you phone through with a sick pet. The operator was calm, efficient and fast. We went to the local centre and they were expecting us. The staff there were friendly, reassuring and professional. They saw to our dog immediately and administered the correct treatment in no time. I simply cannot fault the service or the staff.”

Helpful Report

Posted 6 years ago

“Very friendly staff, very well organised and professional approach, made us feel at ease.”

Helpful Report

Posted 6 years ago

“It’s the way they handle the dogs, So very quitly don’t rush,and call the dog by name very caring he has certainly found his cocaruo”

Helpful Report

Posted 6 years ago

“Quick to see us and lively people.”

Helpful Report

Posted 6 years ago

“The vet treated my poorly 10 week old frenchie with love and care and gave us all the information I needed. All the staff were friendly and chatty and really put two worried owners at ease. Thank you guys.”

Helpful Report

Posted 6 years ago

“They were gentle with my animal and listened to my request.”

Helpful Report

Posted 6 years ago

“Excellent service”

Helpful Report

Posted 6 years ago

“He reassured us that gizmo was fine. He gave us a special post op rate and he was just a nice chap!”

Helpful Report

Posted 6 years ago

“The service pdivided was exvellent. Although my pet did not survive she passed away pain free.”

Helpful Report

Posted 6 years ago

“Due to hearing difficulties they made it more possible by going on to Web chat. Not ideal when trying to establish the problem and how to advise, it was better than not at all. Well done for making the effort -there's not many that would do this.”

Helpful Report

Posted 6 years ago

“Great care for my puppy, he was monitored over night and came back to us all better, very grateful. The only things I would say for improvement are, I had to phone vets now for an update, it would’ve been better if someone from vets now had called me to let me know how my puppy was doing and when he could come home as I was very worried about him until I called to check how he was, fortunately he was doing a lot better. Also the prices are extremely high, I understand someone has to be employed to monitor the animals over night but I certainly didn’t think it would be as much as it was. Vets are supposed to help animals and I do get that it’s a business but I was refused a payment plan and was told I had to pay there and then so had to borrow money to make sure my beloved puppy wouldn’t die, I think that’s awful, payment instalments should definitely be available as the majority of people don’t have £600 ready to pay there and then in an emmergency situation. The vets never actually found out what was wrong with my puppy but I am very pleased with his care and that he’s all better now.”

Helpful Report

Posted 6 years ago

“Rapid response to emergency with my dog. Kind, caring, thorough and honest assessment and financially much fairer than other Vets. Have already recommended to other pet owners.”

Helpful Report

Posted 6 years ago

“Very sympathetic and gave me time alone to say goodbye to my pet”

Helpful Report

Posted 6 years ago

“Sympathetic”

Helpful Report

Posted 6 years ago

“A friendly and efficient staff, who helped reassure a worried pet owner when her fur baby was unwell”

Helpful Report

Posted 6 years ago

“Able to reassure us over the phone late at night.”

Helpful Report

Posted 6 years ago

“The staff were al extremely friendly and professional and really helped in a very stressful situation”

Helpful Report

Posted 6 years ago

“Very caring and efficient.”

Helpful Report

Posted 6 years ago

“Done everything that they could and were very nice and caring”

Helpful Report

Posted 6 years ago

“Ok but they would not see me till I paid up front”

Helpful Report

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews