Name: Verisure UK
Rating: 3.12

“First of all .I like to thanks agents especially k from Boswana (Woks for Verisure)you helped me out so much and put my mind at peace ! Greedy boss you better give each one of your employees a big fat bonuses 😊or else !! And greed fat profit pig Your installers need ethical and sexual harassment course like refresher course Once again Verisure thank u for today Munira(silver !”

Helpful Report

Posted 1 year ago

Hello, Thanks so much for the 5-star rating, Munira! We really appreciate your kind words and feedback- it sounds like our agent, K from Botswana, was able to make you feel at ease and help you out with installation. Of course, we'd also like to thank K for their excellent service. As for the bonus, we thank you for your suggestion and we'll take it into consideration! Thanks so much again for your kind words and for choosing Verisure UK. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Very unprofessional, I tried to cancel service since I am moving out. They find all excuses to delay your cancellation, and keep charging you. Claim to call me and confirm cancellation, this never happen, always machine calling me saying from very sure, and hang up just after I said Hello, this happen twice; and they said i did not pick up the phone so can not cancelled?? What a joke. Be aware of this company biussnes notice it's 6 months if you long or short period of time you will still pay 6 months, in home property it's 3 months, as you don't answer phone there is no information, I do not recommend to go with them I spend more then £3000 last few years with this money you can have 10 of decent alarms with on line cameras. Do not spent any money with this scammers, if you want to leave thay will still drain your account few good months. Pity I did not read reviews before.”

Helpful Report

Posted 1 year ago

Hello Acj furniture, and private house, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Awful company to deal with. They change the pricing as soon as you sign up, lie about it then send you bills months after you've left.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Very unprofessional, I tried to cancel service since I am moving out. They find all excuses to delay your cancellation, and keep charging you. Claim to call me and confirm cancellation, this never happen, always machine calling me saying from very sure, and hang up just after I said Hello, this happen twice; and they said i did not pick up the phone so can not cancelled?? What a joke.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“As had to mark it would give minus Emailed 17 oct to advice I needed to cancel Nothing noted until phone call 24 oct Woman said would sort they tried to contact me on 2 following occasion I didn’t answer due to life pressures On call taken customer rep hard work not listening would not take on board issues kept pushing to sell more products making me give 3 months notice despite advising hardship and health issues service waste of money and company only interested in taking money - rubbish customer care”

Helpful Report

Posted 1 year ago

Hello, I apologise for the dissatisfaction you have experienced with Verisure UK. I truly appreciate you taking the time to provide us with your feedback, especially about the long wait to get a response regarding your cancellation request and the issues you faced on a follow-up call with our customer rep. At Verisure, we strive to provide the best customer service and we are sorry that we have let you down. We would like to learn more about your experience and how we can improve. Is there any way you would feel comfortable in sharing your thoughts with us? We hope to have the opportunity to make things better for you in the future. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Thank you again for allowing us to learn from your experience. Sincerely, Verisure UK

Posted 1 year ago

“I cannot begin to explain how I bad they are, so I won't even try. When I finally gave up and tried to cancel they basically threatened me and tried to enforce some sort of 3 month penalty for me leaving. For what? Good luck with that, I will happily pay thousands to stand in front of a judge and demonstrate with clear evidence why your are scamming people. Guess I'll get another cut and paste reply like everyone else here, "sorry, please call our 0330 number, we care...." which is treating us like cattle. I had an enema the other day and it was better than their customer service, I'd have another too if it stopped these jokers trying to extort me, at least somebody entering my bum would be for a good reason, even though its weird. AVOID THEM.”

Helpful Report

Posted 1 year ago

Hi Jason, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“It is a total shambles: When we decided to cancel our contract before we were offered an upgrade that they never honoured. The engineer in our area left my wife feeling very nervous when she was alone with him, and, despite reporting that I did not want this individual coming back here, Verisure have sent him twice. Both of his last repair visits have not solved problems, he is quite happy to go unasked into rooms and unless you are rude and basically tell him to get a move on he will spend hours at your home. The whole company is an utter disgrace - and repeatedly sending an engineer who my wife feels extremely uncomfortable with is unacceptable. In process of moving to a competitor firm. Previous compensation offers from them are Amazon voucher offers - not at all interested, we want the money we have spent with them refunded, not on-line shopping!”

Helpful Report

Posted 1 year ago

Hi S Brooks, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I had an encounter with a Verisure employee who was extremely rude. She came into a nail salon while I was getting my nails done, and without even apologising started shoving her phone into the face of the nail practitioner who was in the middle of doing my nails… telling her to “stop for a few minutes and watch our security video”. I was completely shocked as this lady was clearly doing her job, busy and focused so I politely mentioned it to the Verisure rep. Not only she didn’t apologise, she started saying I was annoyed cause she interrupted my nails… erm, yes, of course I was! You come to an appointment like this at an agreed time, not while customers are being served. The rude rep also started saying where the “hidden” alarm bells would be placed under the counter, how the fog bomb would be activated etc. all this while me and other customers were in the salon. I feel like this conversation should’ve been done in privacy. The rep was so rude and unapologetic, but also strikingly unprofessional that I’d never trust this company with any sensitive security issues.”

Helpful Report

Posted 1 year ago

Hello Joanna, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I am in a process of cancelling after being with them for 3Years 10 Months, and it is not an easy process. To add to that there seems a 2 months notice period :( Will update here anymore pain i need to go thru later..”

Helpful Report

Posted 1 year ago

Hi Usman, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“One of the worst and dodgy company with what I signed in 2019 and what they said now after 36 months that I cannot keep the devices but in my contract doesn't specify anything for returning devices after 36 months. Avoid this company!!!”

Helpful Report

Posted 1 year ago

Hello Raul, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“A real nightmare to cancel when you move home. Firstly they tell you that you can keep the equipment and that you will get a ‘free upgrade’ when you reinstall as long as it’s in 6 months Had to call again today only to be told that’s not true and we will have to continue to pay a small retainer Asked to cancel and it’s deliberately a difficult process. You can cancel until you speak to someone from the cancellation team, and you can’t speak to the cancellation team directly! Everything is aimed at keeping you in your contract Do yourself a favour and find a better company”

Helpful Report

Posted 1 year ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.”

Helpful Report

Posted 1 year ago

Hello Ian Young, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of. However, I was hoping that the engineer who will be visiting me will shed some lights on their products and what I need and what he recommends. However, what happened is completely different, a rude unprofessional person called me asking to confirm whether I’ll be ready for the setup on the same day of the engineers visit! I mean how come that would work!?!? When I told him obviously I won’t go ahead right away and I need to sleep on it, he said this is how they work! I mean really?!? Selling stuff without showcasing the value? Absolutely disappointed and will never recommend them to anyone! I have asked for a refund and been chasing them. AVOID BY ALL MEANS!!”

Helpful Report

Posted 1 year ago

Hello Ahmed, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We didn’t get the original equipment that we asked for (No CCTV camera) and we were told that when we cancel the contract we would own the equipment and could use it as a stand alone alarm system- we cancelled the contract and we’re then informed that we would have to pay £100 for the equipment as it was still owned by Verisure.This is not what we were told by the salesman”

Helpful Report

Posted 1 year ago

Hello Robert Smith, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We downgraded to a bell only alarm after two months due to a catalogue of poor customer service and engineer actions. Today the alarm won't arm so I contacted Verisure to see if I could get some help. I was told that because of the downgrade they would not be able to help. I explained the equipment was purchased in April 2023 and was not even a year old and surely it was covered by warranty. I was told because I had downgraded the warranty was defunct. On this basis I would never recommend Verisure because they are quick to take your money but less willing to help.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“This system is terrible. The equipment freezes and crashes, I get false alarm calls at stupid hours in the morning. I have tried to cancel the contract but have been ignored and tied in by slimy retention and sales techniques”

Helpful Report

Posted 1 year ago

Hello Jamie Bevan, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“First and foremost, there has been a glaring lack of clarity in providing a detailed breakdown of the costs associated with the Verisure service. At the outset, I was not presented with a comprehensive breakdown of how the costs would accumulate over time, leaving me in the dark about the true financial commitment involved. Furthermore, the cost of the service has been steadily increasing over time, which has come as an unwelcome surprise. This unexpected escalation in expenses has placed an undue financial burden on me, as a customer who was not adequately informed of such potential increases. One of the most disconcerting aspects of my experience was the exorbitant installation cost I was charged, totalling £496. I was taken aback to discover that this substantial fee essentially covered the removal of a 3M sticker and the installation of the equipment. Such a fee for what amounted to a seemingly simple task left me feeling taken advantage of. Lastly, I would like to highlight about my interactions with Verisure's sales representatives which was very disappointing. It appeared that their primary focus was on selling the products, often emphasizing a "fancy" discount, rather than providing transparent and comprehensive information about the terms and costs associated with the service. This left me with a sense of being pressured into a decision without a full understanding of the implications. I believe it is imperative for Verisure to prioritize transparency, fairness, and customer satisfaction in its operations.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Worst company ever! I'm taking them to court for deceiving information and for acting against the customer protection law 2008! If you had problems with them I'd advice you to do the same and report them to the 'Trading Standards' or call Citizen Advice and they will do it for you. They are all scammers stay away from them!”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“As others have said. You never own the equipment and there's lots of liars... Luckily I recorded all conversations of their blatently lies. Do Not use if you want decent security. Theyve now taken my equipment what they said would be mine... Although it's useless anyway. Conmen, shocking service”

Helpful Report

Posted 1 year ago

Hello Steven S, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“They are very quick to install but super slow to cancel. Trying to cancel for the last 3 months, with no luck, literally no one is responding. It is way too expensive to pay someone to watch cameras. Door and window magnets faulty, due to it alarm has sounded numerous times at night.. creating unnecessary stress to all family. Run away, there are so much more better optionsin the market.”

Helpful Report

Posted 1 year ago

Hello Ruta, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

Verisure UK Reviews