Name: Verisure UK
Rating: 2.96

“Worst service imaginable. Twice no-one showed up, 3/4 times when someone did show up they didn't know what they were at my home for. Another time arrived to fit an alarm but didn't have the alarm on the van and the last visit booked for over a month I had to chase in the morning only to be told my stock wasn't in and had to rebook for another 2 weeks.. customer service is absolutely shocking, they have no clue what's going on and one guy (Kristian) tried to palm me off suggesting I keep the equipment and wouldn't have to serve a cancellation period.. Lost out on over a weeks work as had to book time off as did my partner and still having to book more time off due to more promises that my alarm will be fixed this week.... Could go on as this is just skimming the surface but sick of the whole situation.. if you have the chance, buy a different alarm from another provider, I wish I had.”

Helpful Report

Posted 1 year ago

Hello Jamie s, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Just like Freda Ou - I can confirm that Verisure is running a racket for clients who wish to cancel. I canceled 7th of July by email and expected this would be the end but apparently, invoices continued to be raised and I must speak with a "manager" in order to process my cancellation. expect they never called and instead I received 5 calls on different days from robots that rang got 2 minutes and then connected confirming "This is verisure regarding your recent issue" Then it said Please holds and after a minute hung up. I had initially suspected this was a racket when they attempted to declare that they called me twice on occasions I had decided to block the number. They even have a process with their customer service team where they talk through how to unblock the customer service number. Customer service is indifferent and rude, they don't care, and they treat you like you should just put up with it. This needs to stop but there doesn't seem to be a body to report them to. Be prepared for stress when it is time to cancel”

Helpful Report

Posted 1 year ago

Hi Jay O, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“hello all, i had nothing but hassle from these guys from day 1, poor installation, shody under par equipment, system malfunctions, engineers failing to show, the list goes on, but the main problems come when you want to cancel, they say you can only cancel by telephone and somebody will call you within 5 days to cancel, should you miss this call they take it as you no longer want to cancel and you have to start again, I WOULD JUST LIKE TO SAY TO EVERYONE READING THIS I WENT TO UXBRIDGE COUNTY COURT IN APRIL MYSELF V DANIEL OLAFE WHO IS THE VERISURE LEGAL TEAM, AND I WON INSIDE AN HOUR. PLEASE IF YOU CANT GET ANYWHERE WITH THESE GUYS ASK FOR ALL YOUR UNREDACTED EMAILS AND ALL YOUR PHONE RECORDS AND GO FOR IT, DONT LET THESE BULLIES HARRASS YOU”

Helpful Report

Posted 1 year ago

Hi Mark, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I sent email and gave one month notice to Verisure to cancel my contract in June. However, they kept calling and chasing me for money even until August. I have told them I sent the email for contract termination already, they said they didn’t accept email for termination of contract, that was why the contract was not cancelled. I said this was not mentioned in the contract that I couldn’t terminate the contract by email. I warned them if they bordered me again, I would call the police. They handled their customer like thug!”

Helpful Report

Posted 1 year ago

Hello Freda Ou, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“From start to finish been totally poor and pointless conversations.Trying to get anything resolved is a complete joke.paid over £500 then £47 per month wrong information given from the start ,then camera systems very low down ask to get things resolved 3 times nothing called the engineer around 8 times no answer only answer was .Do you want another alarm system for you're sister .Totally disgusting service then got sworn at over the phone from an agent for lying to my self with incorrect information. I would give this company 0 star if I could is really that bad . I've requested for a full refund and for them to remove to all camera systems .”

Helpful Report

Posted 1 year ago

Hi Azz, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“lousy customer service. I've been trying to terminate my contract for two weeks now because I'm closing the shop. Attempts to arrange for disassembly are unsuccessful. I still have no information on what date we are terminating the contract. This is a dishonest practice. When you try to communicate on the phone, they claim there is a weak signal and they don't understand what you are saying. Really pathetic.”

Helpful Report

Posted 1 year ago

Hello Agata Morawska, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Shockingly bad service. I moved into a rented accommodation with Verisure / Arlo cameras installed, and had to call 14 times for my account to be set up - which still hasn't happened 3 months later. The Security Expert scheduled to come to the property to check the cameras did not show up the first time. Having called Verisure to inquire why there was a no-show, response was 'there was a booking error'. The rescheduled appointment with the Security Expert had a similar outcome - another no-show from the Expert, even though confirmation texts and emails were sent to me in advance of the appointment. I will find an alternative company that respects customers time and provides a minimum level of service.”

Helpful Report

Posted 1 year ago

Hi Jawwad Rasheed, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Don’t buy it Their customer service is absolutely bad Had installation done months back , was stressing about being disconnected from it all the time had phone calls or messages stating “call us back “ so often until we lost interest when my hubby called back saying we wanna leave - they sent finally someone to discover everything had batteries missing, placed in wrong location and never able to log to their app 😡😡😡- on top of it we bought extra camera ARLO absolutely unaware of it that have to be bought through them to connect to app and they won’t do nothing to add IP to Their data base to help us 😡 don’t go there choose more customer friendly place”

Helpful Report

Posted 1 year ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“The major problem arose when my mother moved into a Home. The man who arrived to collect the equipment was so abusive that the removal men wanted to 'sort him out', he refused to take the equipment and it took 4 attempts on my behalf to return the goods. I have received a barrage of demands by text and phone calls for money 2 months after the bill was settled and they now have the insensitively to demand a copy of the death certificate. This is 4 months after notice was given of her move. If you are able to withstand harassment at a time when you are dealing with a death of a loved one and the fact that no-one believed me even though I had names and dates of when bills were paid then this is possibly the company for you This company”

Helpful Report

Posted 1 year ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Extremely poor service. Cameras are rubbish, kept losing charge. Told them 3 months ago to cancel the contract now they are saying the request was cancelled. No one calls you back and as usual no one higher to speak to. Would not recommend.”

Helpful Report

Posted 1 year ago

Hello Nicola Wickende, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I've just had a alarm installed by two verisure so-called engineers,six hours later they finished not happy about there fittting and explanations of how to use etc.I also received a phone call today from Verisure they informed me about increase on monertering price's after 6 months”

Helpful Report

Posted 1 year ago

Hello Stephen Wiggins, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Terrible terrible service!!!! DO NOT USE THEM, 6 months of constant delays and issues and couldn’t fix any. Sometimes the alarm goes off randomly while I’m at home, & then alarm is not activated but get a call that it’s triggered??? Explanations or excuses from VERISURE funnily is WE ARE “NOT VERY SURE” what the problem is 😂😂 Changed the panel, then sorry it’s a software issue? Software is now sorted but now your panel is faulty 🤦🏻 SERIOUSLY!!!!”

Helpful Report

Posted 1 year ago

Hello A A, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I have written and emailed asking you to remove all your equipment and have had no response to my letter or email. We are within the 7 days which is what it states in your contract and it seems to me you are doing all you can to wiggle out of it. I have been called twice each time saying that it’s not a problem but nothing happened.”

Helpful Report

Posted 1 year ago

Hello Alan Scott, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“BEWARE OF THESE SCAMMERS! BEWARE! Absolutely disgusted with this company, they take advantage and completely Mis sold this to my mum. The initial payment was a huge amount of money that was paid in 2 instalments on the understanding she was paying for the equipment and paying a monthly fee for them to monitor the system. After 18 months of deciding she longer would the monitoring as the prices went up a lot they then said they will be coming to collect the equipment!! This is disgusting as I could have bought her the ring alarm system for an awful lot less and for it to be monitored! This is being taken further as you are taking advantage of elderly people and scamming them out of money!! UPDATE Just received a call from these scammers to say he completely understands BS!! PLEASE PLEASE PLEASE do not use this company! We have a ring system with every device you can get and cost half the amount they ask for initially for the equipment you will never own. I wish I got this for my mum but instead she is now left hundreds of pounds down and absolutely nothing to show for it. I am heartbroken they have done this to my mum as she doesn’t have much money but wanted to feel safe.”

Helpful Report

Posted 1 year ago

Hello Michelle, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“avoid this company at all costs - we started on just under £30/m (which new customers can still get this price) they never contacted us at all whilst continually increasing the monthly payments which we found last week. the price has nearly doubled, their excuse "due to cost of living crisis" - my wife has been promised a call from a manager multiple times and no one ever calls and the support team simply dont care. if you want to cancel you'll be hit with a £99 fee and they will come and rip out the equipment so we'll need to redecorate most of the rooms at even more expense. we are going to cancel the direct debit as we firmly believe they have turned the contract into an "unfair contract" and thus is invalid, and they have also broken the direct debit rules but not informing us of increases. at the moment we paying £600/yr, any such system purchased privately will last 10+ years, so in 10 years we would of paid this crooks £6000 please avoid”

Helpful Report

Posted 1 year ago

Hello Scott Smith, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Dreadful service waiting 1 month for repair appointment, waited in for engineer who never turned up. Then had to wait for another month for next engineer. Recent problem same again waited 2 month for an engineer who cancelled his appointment as he took a day off now need to wait another month for the next appointment. So security is compromised yet again A waste if money time and effort. They also sneakily upped the monthly charge. So ditching this lot as a bad expensive experience.”

Helpful Report

Posted 1 year ago

Hi Robert, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Joe was professional but down to earth, explained everything and tested equipment to within an inch of its life before leaving. I now have a safe home for my family. Joe is an asset to your company.”

Helpful Report

Posted 1 year ago

“My neighbour has had this alarm system put in, and since then our TV's won't work, our signal is being blocked. Rang verisure, and was rudely told it wasn't them blocking the TV signal. Yet the same thing happened at my last address. RUDE and UNHELPFUL non caring company”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Verisure Ireland have in my view the worst Customer Services I have personally experienced and that is including all the Banks/Utility companies/Rental companies/Retail companies/Online companies/Phone & Broadband that I have had to deal with over the years! Alarm installed for €299. Worked for 6 days. Alarm would not work, their App dead in the water. Many emails, phone calls, texts. No one gets the help we need. Even emailed the Verisure UK contacts. Told it was with the Ireland On-boarding team. ~2 weeks later still no response. Cancelled the contract during the cooling off period, suddenly someone rings from Verisure wondering it they can help now... I told them take their stuff out of the house. They removed it. Very unhappy experience and they are full of excuses. Still waiting for my Monthly refund and now they sent me a reminder they will try to take out money next money. You could'nt write this stuff!”

Helpful Report

Posted 1 year ago

Hi Dublin Ireland, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I have been trying to cancel my account since November 2022! Still they are telling me they have tried to call me 7 times, funny I have no missed calls!! Just cancel my account. Simple! Very unhappy customer.”

Helpful Report

Posted 1 year ago

Hello Kate Saunders, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

Verisure UK Reviews