Verisure UK Reviews

Name: Verisure UK
Rating: 3.12

3.1 Rating 567 Reviews

53 %

of reviewers recommend Verisure UK

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

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“Recently I had a query and I spoke to a lovely woman about it . She was so patient with and helpful to me. The problem was resolved quickly and we parted with friendly farewells.”

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Posted 2 months ago

Hello Sylvia Woodward, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 months ago

“Very good company. Very reliable and professional.”

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Posted 3 months ago

Hello Mia Thompson, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 2 months ago

“Excellent service very friendly and helpfull people i would highly recommend them to family and friends Nancy S”

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Posted 3 months ago

Hi Anonymous, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 2 months ago

“I have been using Verisure for many years and never been disappointed. Great product and the service is excellent.”

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Posted 3 months ago

Hi Tony, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Very reliable and trustworthy of services.”

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Posted 3 months ago

Hi Nundkissor, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Outstanding service by Verisure from start to finish. Great customer service initially to arrange a visit to our house. The Security Consultant Joe Robb and his colleague who came to see us were brilliant, explained everything clearly and easily, we agreed a price and they got to work installing our comprehensive alarm system straight away which included a video doorbell system. Did a super job installing it and we have been so happy with it since. Made us feel much safer and secure.”

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Posted 3 months ago

Hi Derek, Thank you so much for leaving us a 5-star review! I am so happy to hear about the service offered by my colleague Joe, I will ensure this feedback is passed on, as I'm sure it'll make their day! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“I was delighted with the service I received from service engineer. He explained everything and listened to our questions which made us feel listened to. His people skill and communication was excellent and the job got done exactly as it should have been in a professional way. Excellent.”

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Posted 3 months ago

Hi Ian, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Adam at the call centre and Nahim the salesman/engineer were brilliant. No sales pitch needed. Told me what the product does and how it can protect my property and my family. Didn’t think twice. You can’t put a price on protecting your loved ones. Thanks for the service guys”

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Posted 3 months ago

Hi Jaker, Thank you so much for leaving us a 5-star review! I am so happy to hear about the service offered by my colleagues Adam and Nahim. I will ensure this feedback is passed on, as I'm sure it'll make their day! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“excellent service and maintenance”

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Posted 3 months ago

Hello, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Excellent all round. From our initial online enquiry, to the first phone contact, to the security advisor/installer and the subsequent followup phone call with Adam, we have found the service at Verisure to be excellent. All transactions were timely, professional and courteous. Our installer, Ion, was absolutely excellent. A far improvement on the last security company we used.”

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Posted 3 months ago

Hello Stephen, Your safety and security is our top priority so we are over the moon to hear that you now have peace of mind as a result of getting Verisure installed! We're overjoyed to hear that you have had such a good experience. Kind regards, Your Verisure Customer Support Team

Posted 3 months ago

“Verisure have provided consistently excellent service.they are efficient and knowledgeable and very fast acting in any emergency. I would recommend this service to anyone that wants piece of mind, and to feel secure in their own home, and to protect their loved ones.”

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Posted 3 months ago

Hi Suzanne, Thank you for taking the time to leave this review, we really appreciate it. Thank you for choosing Verisure as your security alarm provider we shall continue to provide the same level of service to you for the duration of your custom. Kind Regards, Your Verisure Customer Support Team

Posted 3 months ago

“Excellent service and installation. Riyas Mohamed did an excellent job during the installation. He is a great engineer and very professional and in time. Riyas demonstrated and explained everything and ensured both alarm and doorbell apps were properly functional. Max, who made the initial welcome call was excellent, very polite and professional. Overall the installation and initial contact were great and I have nothing but praise for both Riyas and Max. The contact centre is very prompt and efficient and it has been a great service and experience so far from Verisure. I would highly recommend.”

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Posted 3 months ago

Hi John, Thank you so much for the five star review! A big shout out to Riyas and Max for their excellent service. We are thrilled to hear that your experience has been such a positive one! We appreciate any and all recommendations so thank you very much in advance for any you do make. Kind regards, Your Verisure Customer Support Team

Posted 3 months ago

“Michael the Verisure agent explained the options, did a survey, and gave us a suggestion which was comparable in price to DIY systems. He then completed the installation and explained how it all worked for us.”

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Posted 3 months ago

Hello Brian, Thank you so much for the amazing review and for choosing Verisure as your alarm system provider. We are elated to see that you have received a brilliant service, our customer's needs are at the heart of what we do so this is very pleasing to see. Kind Regards, Your Verisure Customer Support Team

Posted 3 months ago

“We changed to Verisure after the service we were receiving from our previous security company deteriorated badly. We are very happy with Verisure because their response is so fast, their engineers are very pleasant and helpful and problems are rapidly fixed.”

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Posted 3 months ago

Hello Antgea, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Exellant service from quote to next day installation Customer services also very helpful when calling with question regards app.”

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Posted 3 months ago

Hello Geoffrey, Thank you so much for taking the time to leave us a 5-star review! Your safety and security is our top priority so we are over the moon to hear that you now have peace of mind as a result of getting Verisure installed! We're overjoyed to hear that you have had such a good experience. Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Technical staff are very knowledgeable and helpful, but customer service some times have no idea what they are doing. Maybe good training could help them . Engineers are always on time and efficient when on a visit.”

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Posted 3 months ago

Hello Eva, Thank you so much for leaving a positive review! We really appreciate you taking the time to leave us this feedback. At Verisure, our number one priority is to make our customers feel safe and secure and I'm thrilled that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“They used to take forever to summer the phone when i had an issue. More they assume in a few minutes, and they don't make you jump through the hoops of dozens of menus and sub menus to speak to a human, and you get to speak to an actual human who knows their stuff. Keep it up.”

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Posted 3 months ago

Hello Mike, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Had Verisure some 3 years now was so easy to have installed done in no time, great peace of mind when out. Easy to set and monitor. Contacted when a battery was low on system, engineer called within 2 hours and carried out full service very impressed”

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Posted 3 months ago

Hi Gary, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Installation is quick and easy, overall service is very good. If any problems they get in contact very quickly and get quarterly emails to make sure there any in problems with my cameras.”

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Posted 4 months ago

Hi Richard, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

“Very reassuring and informative fitter, excellent service and very happy with our alarm system.”

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Posted 4 months ago

Hi Bev, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 3 months ago

Verisure UK is rated 3.1 based on 567 reviews