Verisure UK have a Customer Happiness Grade of D. Customers love their prices and customer service but are unhappy with their delivery and refunds.
“
Had my yearly service last week, lovely engineer came Christoper price, very knowledgeable and helpful.
”
- Anonymous
“
Safety has no price as far as I am concerned and the peace of mind we have is worth ever penny we have spent on securing our home.
”
- Ameeta S
“
Very clear video recording. House fully secured great price fully explained
”
- Lenard A
“
Had to order a camera on
Amazon next day delivery.
”
- Gee L
“
Verisure were notified I am frustrated with their services as they are incompetent of a fair and safe delivery.
”
- Pete
“
This is the most appalling company ever. I have tried to get it uninstalled after 2nd day as not fit for purpose. They have been E/mailed and letters sent by recorded delivery since 20/10/2022. They keep changing the goalpost to receive a full refund despite being in the cooling off period. Please think twice before considering them as it is one big con, Smoke and mirrors.
”
- Gayle P
“
Following the installation 2 cameras weren’t working. Had 4 appts to get them fixed where no one showed up. Their customer service team while being polite just pass it on (or not). Now waiting for them to contact me to arrange collection of the system and a refund - wish me luck!
”
- Sarah
“
Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.
”
- Ian Y
“
Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of.
”
- Ahmed
“
The customer service team goes above and beyond to ensure every client feels valued and heard, providing timely and efficient support.
”
- Anonymous
“
Verisure makes me feel safe in my home . The customer service is fantastic .
”
- Siobhan W
“
Had my yearly service last week, lovely engineer came Christoper price, very knowledgeable and helpful.
”
- Anonymous
