Verisure UK have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their delivery and refunds.
“
Very clear video recording. House fully secured great price fully explained
”
- Lenard A
“
Very happy with my choice to go with Verisure
From price to installation everything is just perfect.
Very caring people that work there they came back after a week to check on how we getting on .
Can’t ask for anything else.
Thank you
Alma
”
- Alma S
“
From first contacting them 3 years ago to now. Not had any issues to worry about. If someone sets off our alarm, we get a phone call. When I've had an issue happen (by our own fault) they arrange a suitable to come and sort it for us. Very good and very happy and the price is very much worth it.
”
- Darren B
“
Had to order a camera on
Amazon next day delivery.
”
- Gee L
“
Verisure were notified I am frustrated with their services as they are incompetent of a fair and safe delivery.
”
- Pete
“
This is the most appalling company ever. I have tried to get it uninstalled after 2nd day as not fit for purpose. They have been E/mailed and letters sent by recorded delivery since 20/10/2022. They keep changing the goalpost to receive a full refund despite being in the cooling off period. Please think twice before considering them as it is one big con, Smoke and mirrors.
”
- Gayle P
“
Following the installation 2 cameras weren’t working. Had 4 appts to get them fixed where no one showed up. Their customer service team while being polite just pass it on (or not). Now waiting for them to contact me to arrange collection of the system and a refund - wish me luck!
”
- Sarah
“
Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.
”
- Ian Y
“
Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of.
”
- Ahmed
“
Swift and professional service. I would recommend absolutely.
”
- Rebecca H
“
This review covers the service that I have with the Verisure Centre.
If the alarm is set off accidentally, then I am always contacted by the control centre to reassure me that the alarm was cancelled completely by a verified user.
”
- Alan S
“
Very good company. They message or call you, whenever there is an issue. Their alarm system makes me feel safe at home and away. Their customer service is also really good. A great company all round.
”
- Theresa A
