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Verisure UK Reviews

3.1 Rating 567 Reviews
C
Happiness Grade

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

Visit Website

Verisure UK have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their delivery and refunds.

A-

Price - Excellent

82.86%
Industry Average
Safety has no price as far as I am concerned and the peace of mind we have is worth ever penny we have spent on securing our home.
- Ameeta S
Very clear video recording. House fully secured great price fully explained
- Lenard A
Very happy with my choice to go with Verisure From price to installation everything is just perfect. Very caring people that work there they came back after a week to check on how we getting on . Can’t ask for anything else. Thank you Alma
- Alma S
D

Delivery - Average

50.00%
Industry Average
Had to order a camera on Amazon next day delivery.
- Gee L
Verisure were notified I am frustrated with their services as they are incompetent of a fair and safe delivery.
- Pete
This is the most appalling company ever. I have tried to get it uninstalled after 2nd day as not fit for purpose. They have been E/mailed and letters sent by recorded delivery since 20/10/2022. They keep changing the goalpost to receive a full refund despite being in the cooling off period. Please think twice before considering them as it is one big con, Smoke and mirrors.
- Gayle P
E

Refunds - Difficult

42.86%
Industry Average
Following the installation 2 cameras weren’t working. Had 4 appts to get them fixed where no one showed up. Their customer service team while being polite just pass it on (or not). Now waiting for them to contact me to arrange collection of the system and a refund - wish me luck!
- Sarah
Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.
- Ian Y
Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of.
- Ahmed
79.31%
Industry Average
In my experience with Verisure they provide a service that is Second to None. Verisure customer service are Proactive, and very Supportive of thier customers providing a service that can be relied upon in all circumstances.
- Anonymous
Good service
- David H
Generally good service
- Azat B