Verisure UK have a Customer Happiness Grade of E. Customers love their prices and customer service but are unhappy with their delivery and refunds.
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I have been a customer for just over a year and in the early days I was less than impressed with the issues and attempts to resolve them. Since then the Customer service agents have improved no end and it is clear that a lot of time and effort has been invested in their training. The app which was appalling to begin with has come on in leaps and bounds and is intuitive and rarely crashes.
Media reviews have suggested that Verisure impose significant price rises after 12 months but that has not been my experience
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- Suzanne K
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Had my yearly service last week, lovely engineer came Christoper price, very knowledgeable and helpful.
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- Anonymous
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Safety has no price as far as I am concerned and the peace of mind we have is worth ever penny we have spent on securing our home.
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- Ameeta S
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Had to order a camera on
Amazon next day delivery.
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- Gee L
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Verisure were notified I am frustrated with their services as they are incompetent of a fair and safe delivery.
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- Pete
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This is the most appalling company ever. I have tried to get it uninstalled after 2nd day as not fit for purpose. They have been E/mailed and letters sent by recorded delivery since 20/10/2022. They keep changing the goalpost to receive a full refund despite being in the cooling off period. Please think twice before considering them as it is one big con, Smoke and mirrors.
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- Gayle P
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Following the installation 2 cameras weren’t working. Had 4 appts to get them fixed where no one showed up. Their customer service team while being polite just pass it on (or not). Now waiting for them to contact me to arrange collection of the system and a refund - wish me luck!
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- Sarah
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Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.
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- Ian Y
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Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of.
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- Ahmed
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I am happy to endorse Veisure as the service is second to none, the system is the best I have installed in my home with over 40 years experience with other leading systems.
Thanks to the staff for your service and support
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- David A
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Excellent company who supply a top quality cctv house alarm. Once installed the customer service is equally impressive if any problems arise. The video doorbell makes it easy to speak with a caller when you are elsewhere in the house. If you don't answer the control room, a guard is sent to your property to check this. If necessary they will call the police. I recommend this company most highly.
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- Wendy D
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Contact on front door not working as door had dropped. Engineer sorted it all out, advised on what to do when we start decorating (imminently) and was very knowledgeable and friendly throughout his visit. Great service.
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- Andrew S
