Name: Verisure UK
Rating: 3.24

“Make sure you understand your contact and services included, horrible service.”

Posted 2 years ago

Hello Z, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Do not bother with this company the are ripping off who ever signs up trust me I fell for it”

Helpful Report

Posted 2 years ago

Hello Jon Clark, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“One more time, a very disappointed service and no reply to written complaint even if they say it would be responded in 24h. On the 24th of June I left my home at 3pm to go on holiday abroad and my husband disconnected by mistake the socket where the panel control is connected. This caused the alarm to go off after some hours when the battery of the panel run out. When I go on holidays, my neighbor next door goes twice a day to my house to feed my cat, and the next day, on the 25th, she texted me saying that the alarm was not working when she entered and she could not connect it after leaving. I tried to have a look in the app but we were not able to do anything. After a few days with my alarm disconnected at home I contacted Verisure by phone and you told me straight away that the problem was the power supply, so I called back my neighbour and told her to switch on the socket where the panel is plugged and the alarm worked again. That happened on the 27th, that means 4 days WITH NO ALARM DESPITE OF BEING PAYING A MONTHLY FEE FOR YOU TO MONITOR THE STATE OF MY ALARM. I am extremely disappointed to YOU NOT CONTACTED MY ABOUT THIS POWER CUT. You sent me an email on the 1st of July for the power cut that happened on the 24th June, 7 days later and when the problem was already sorted. It passed 4 days until the issue was resolved and ONLY BECAUSE I CALLED YOU, NOT BECAUSE YOU CONTACTED ME. Very disappointed with the service, I do not not for what I am paying a monthly fee. Definitely, I regret every day to have chosen Verisure, absolutely terrible.”

Helpful Report

Posted 2 years ago

Hello, I have sent you a direct message in regards to this 1-star review. Please check this and get back to me at your earliest convenience! Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Absolute joke of a company. Steer clear folks!!!!”

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Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“We've been Verisure customers since 2016. In all this time, our alarm hasn't been triggered once. We kept paying the monthly invoice but never caused the company to spend any money on us. In March 2022 we moved house and informed Verisure we'd like to take the alarm (and the contract) with us to the new property. In the 3 days prior to the handover of the keys to the new owner (15-Mar-2022), Verisure set and missed 3 (three) appointments with us to remove the gear (cameras, control panel) from the property. All these were working days - so we took time off work for ... nothing. When we eventually moved into the new house, we called Verisure to (re-)install the same gear (cameras, control panel, doorbell) at the new property. They again set and missed 3 appointments (two on Sat 11-Jun-2022, one on Fri 17-Jun-2022) to re-install the same gear at the new property. In all these 6 cases, we've not been notified at all - or have been notified with a few minutes left to the end of the allocate timeframe for the engineer visit. It was us who called Verisure Customer Service, asking "is the engineer still coming" - only to be told (each and every time) that "he's been delayed at a previous job - we need to re-schedule". We fully understand shortage of personnel. This can NOT be a coincidence, though. VERISURE IS TRYING TO PUSH US OUT, IN ORDER TO SIGN NEW CUSTOMERS ON HIGHER MONTHLY FEE. Moreover, on Fri 17-Jun-2022 we asked Verisure to cancel our contract. The Customer Support Agent promised they'd contact us "in 3 business days". On Sat 18-Jun-2022, we received an email from Verisure Customer Support Team - once again promising they'd call us in 3 business days to cancel the contract. Today is Sat 25-Jun-2022 and nobody from Verisure called us yet. With this action, we'd like to raise awareness of other Verisure customers - relative to the practices this company uses to get rid of the existing customers on lower monthly fees that currently on offer. We also request formal compensation from Verisure for the loss of revenue due to un-necessarily taking time (4 working days) off work.”

Helpful Report

Posted 2 years ago

Hello Adrian Alexandru, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Muhammed from Luton come to my house today to install my system. First of all he put all my sensors wrong on the doors my alarm wouldn’t go off till burglar is in the property and when they are inside my smoke system is directed to my and my kids bedroom so burglar is free to rob the whole house. Then no signs are put up and cameras are all put on in wrong positions. The guy didn’t give me no key fobs wanted £49 each when I’m meant to get one black and one pink one in the box. Now telling him to stop contacting me he don’t stop hassling me, because I made a complaint and no managers have contacted me to resolve this. Go to a proper company like adt only went with them because my cousin works for them but he isn’t like this cowboy.”

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Posted 2 years ago

Hi Muhammed, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“absolute utter frustrating rip-off nonsense !! .. do not use this company , tried cancelling with them only two days after a pathetically poor installation and one week later and numerous phone calls and emails i am still being lied to with contradictions each time and still no progress , also and none of this was told me during installation but later during many frustrating converstions with verisure the door bell needs a £50 additional chime so you can hear it in the house and they told me the solar panel charged security camera does not charge itself and you have to remove it and charge it and that if you are not physically able enough to do this they will charge you £70 to send someone out .... the whole thing is an utter scam rip-off ... avoid at all very expensive costs !!!! .....”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“AVOID!!! Dont know how this company can get away with taking customers money. They are cowboys!! You will never own the system they install but on the sales pitch they tell you once you have paid the fee it all yours if you cancel. THIS IS NOT TRUE! once you cancel they come round your house and rip the lot out. After paying £500 to install and paying £34 monthly fee i have nothing but a hole in my wallet. Please dont fall for there waffle. VERISURE ARE A CON COMPANY AND JUST WANT YOUR MONEY!! they have no customer service at all and dont care if you have been mis sold there product.”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“ABSOLUTE SCAM I was told that after paying £42 for a year that all the system equipment would be ours I've now got my elderly mother who paid 1500 just for the pleasure of them fitting it and then £42 A month for the last 16mths we've tried to cancel and they are now removing EVERYTHING so intact nothing belongs to us ROB DOGS”

Helpful Report

Posted 2 years ago

Hi nicola, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Over one month I am unsuccessfully trying to receive the help from Verisure. Two crimes recently occured in our area but the front camera didn't record anything. Verisure lied that the faulty camera will be replaced tomorrow. Now they saying that it's impossible and the camera will be just inspected. I intend to apply for compensation and want to cancel the contract with this absolutely useless company urgently. Why should I waste my money, time and nerves? I will also complain to the Ombudsman. Don't recommend this scam company to anyone.”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Please don’t have anything to do with this awful set. Pushy amateur sales techniques and no demonstration of this toy like equipment. Avoid at all costs”

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Posted 2 years ago

“Had mine over a year,window & door contacts all round,cameras,zero vision,only problem is sensor to sensitive on front door triggering false alarm,always notified of an alarm trigger.”

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Posted 2 years ago

“I have had a bad horrible experience with Verisure as a whole. The package deal was mis-sold with undeclared facts about the hidden clauses in the contract. I was misled by the installer to sign the contract on a small tablet device and no way to read the clauses. Had requested for the contract to be sent out by email which I could never open due to technical issues from Verisure. The arlo camera batteries were getting discharged within 5 days which contradictory to 3 months what was promised and advertised online . Ended up buying a replacement battery. The contract documents were not accessible during the 14 days period due to Verisure technical issues. Complaints raised a couple of times and no follow up resolution even though senior level managers and account manager handing were copied to the emails . Only harassment calls and rude customer service team and letters being sent out threatening about debt collection agency . I would not recommend Verisure to anyone .”

Helpful Report

Posted 2 years ago

“When our alarm system was installed at our business premises we felt secure with the 24hr monitoring service. Fast forward 11 months and we had a ram-raid on our property. The first we knew about it was when we were contacted at midnight by the business owner next door to us, who had been alerted by his camera’s motion sensor, and phoned to let us know. I phoned the monitoring centre & let them know what had happened. They had not had an alert but could see that our alarm had been set at close of business. My husband went to site & found that our roller shutter had been completely ripped off and everything inside that part of the building was destroyed. We had a motion sensor facing the roller shutter door that has failed to go off. The perpetrators had gone into the office and ransacked it, we had a motion sensor in there, it failed to go off. I asked if they could post a security guard until our premises were secured & was told they didn’t do that. They did manage to give me the number of a boarding up company about 3 hrs after the initial incident. They have made excuse after excuse as to why the system failed…1) maybe the perpetrators had a signal blocker - well maybe they did but we pay extra for them to be alerted if the signal is blocked. 2) your batteries might have run out - well aren’t you supposed to get a notification when the batteries are low, and come out to replace them….it says so in our contract. 3) you don’t have a sensor on your roller shutter - that’s because YOUR SURVEYOR/INSTALLATION ENGINEER, advised that we didn’t need one and why we have a motion sensor facing the shutter, which you would expect to be triggered when a car comes flying through it. Next day I was told we shouldn’t have been refused a security guard, but it was a bit late in the day for that revelation! Almost a month later and they still can’t explain why the system failed, but they can add extra sensors & camera to our existing package & only charge us half price for 6 months. They can even throw in a £100 gift card & stage a, controlled by them, fake break in to see if the alarm goes off…..well what use would that be, if there is no guarantee that the alarm system will work if we ever have another real break in. I’ve been waiting 6 days for my 3 day callback to cancel. I had a missed call on day 5, and called back immediately only to be told that the advisor was on another call & would call back immediately after. It must have been a long call because when I phoned this morning at 10:20 I was told he was on a call & would call back immediately he had finished that call. I called again at 11:30, and guess what? He was on a call and would call back, but this time it was going to be before his shift ends at 17:30. We are now at 15:30 and no call, so he’s got 2hrs to call me back….chances of it happening are about as reliable as their alarm system proved to be!!!! Well would you believe it - 17:30 and no callback, really can’t say I am surprised!!! I phoned at 17:35 and asked to speak to someone else, only to be told that the whole department closes at 17:30 & I will get a callback first thing in the morning…..watch this space Needless to say my 9:00 callback didn’t happen, so I called at 9:15. Spoke to a lovely guy in customer services but couldn’t speak to my assigned case handler in the retentions team because he was in a meeting. The customer services guy is sending a strong message to the retentions guy - let’s hope that works, as if it does it will be the first thing that does!!”

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Posted 2 years ago

“its fraud, paid £350 for installation a year ago and been advised by the pushy salesman if you cancel after 6 months, you will keep the equipment and now when I cancelled, I am being told they will remove everything - I am wondering now what had I paid upfront fee for? for the services, I was paying £32 per month - its just a fraud and mis-selling and will say to everyone, just stay away from these fraudsters. I agreed with engineer to take them off as I want to get rid of them asap - wasted £700-£800 and feeling sorry for referring my friends and family.. I feel being so stupid ...”

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Posted 2 years ago

“BEWARE! This has been the worst experience with a company I have ever dealt with. As soon as I decided I wanted to cancel the whole process has been so difficult and they have made it really stressful! Avoid this company at all costs!”

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Posted 2 years ago

“Please avoid this company, I could tell my tale but it’s really the same as every 1 star review on here. Cons, liars and cheats.”

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Posted 2 years ago

“Verisure customer service never made me feel safe or secure. My experience with Verisure was awful from the very beginning. Firstly I believe I was misled by the installer who made me sign a contract on the spot on his tablet, without even attempting a brief explanation of certain clauses of the contract written in very small fonts and large paragraphs which are impossible to read fully as you can imagine. Additionally, I found that the quality of the video from the devices was extremely poor. Never really understood why is there no camera installed on the front door included in the package? Furthermore, a fault had been erased within a device, and the system was not functioning properly. Despite the fact that an engineer was supposed to come, they didn't, so the bills continued while the problem was still present. Unfortunately, I lost my job a few months later and requested to cancel my subscription to Verisure. Interestingly, my Verisure payments increased ridiculously, and I needed to decrease my monthly spending. It was from this point onwards that I had to deal with the ruthless Verisure Customer Service. Please refrain from joining Verisure at any cost. In my opinion, there are much better companies out there offering a friendly, fair, and high-quality service, at a much lower cost. It is a large company that is growing somehow but based on my experience, I am convinced they have zero interest in individuals. By far, Verisure provides the Worst Customer Service I ever encountered. It is also worth noting that I am not the type of person who complains often, so that says a lot.... Do yourself a favor and avoid Verisure. It would be in your best interest.”

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Posted 2 years ago

“Very poor service. As I received information from them that I can convert the wireless door bell to a wired one. Contacted them and even on in one of their videos it says contact a qualified electrician to help with the conversion. Once done this, unable to remove the wireless door bell and add the wired door bell as the removal part is greyed out and it states to contact them for the removal. Once contacted them an adviser put me on a hold and came back and said since the bell has been wired they cannot help with anything. I was like what kind of nonsense is this. So no help received. I eventually ended up cancelling my subscription. As I have also found out that they overprice their packages at will. They gave a family member price for £200 for the same package, the price I paid was £470 plus monthly subscription. So my advice is to avoid and use a bit more money to set up a cctv + alarm system through private company”

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Posted 2 years ago

“Leeds We have had the Verisure system for over a year now and it has worked perfectly. I've since tested it to check people come through as promised on the phone and the control panel and they do very quickly. We have never felt safer. Especially my wife.”

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Posted 2 years ago

Verisure UK Reviews