Name: Verisure UK
Rating: 3.28

“I raised cancellation request via email on 31 October due to increase in subscription cost. I was told that I will receive a call back to discuss and cancel within 3-4 business days. I get a call on 15 November from an IVR which just says 'This is a call from Verisure' and the call ends. After repeated follow-ups from my end, I still don't get a call back and today, on 23 November 2023, I get an email stating that I will have to pay for current month and also for Notice period which will be finalised by team. This is just fraudulent behavior to scam money out of customers. DO NOT GO FOR Verisure if you need good service.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \ I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We have tried to cancel this since jun however they do not accept cancellations and always make excuses as to why you can’t cancel. They service stop working problems on the system I have Been not in the house for 60 days. When came back I find the service disconnected. Was very upset with the service I was paying for no cameras. I called many times to sorted out nothing changed They are very rude on the phone, It’s become harassment I can’t handle it anymore. Now the keep changing me I have outstanding 100£.”

Helpful Report

Posted 1 year ago

Hi H, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \ I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We have tried to cancel this since august however they do not accept cancellations and always make excuses as to why you can’t cancel. They sent a copy of our contract to read but am unable to read because of the way they sent it The only way to stop these scammers and rude people is to go to court Watch this space”

Helpful Report

Posted 1 year ago

Hello Sue handleigh, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“i successfully took veri-shouldnt to court in april this year, i won the case and veri-shouldnt were ordered to pay all my installation costs court costs and monthly direct debits in full within 14 days which they did, i am much the same as 99% of people here, terrible installation terrible customer services and god help you if you try to cancel, all i would say is ask for all you texts and emails to be sent unredacted and together we are stronger, awful company”

Helpful Report

Posted 1 year ago

Hi Mark, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Terrible service, alarm activating without cause, customer service uncontactable- "we know your time is busy and we apologise for taking longer than usual to answer your...bla...blah blah". Meanwhile you hold on the phone patiently waiting, hoping, praying that someone from Verisure will answer the phone. And then you give up. realise that the only way to deal with Verisure is to cancel my direct debit, wait for them to contact me and tell them I am now looking for a provider who actually understands how to assist their consumers.”

Helpful Report

Posted 1 year ago

Hello Neil McKeganey, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Very unprofessional, I tried to cancel service since I am moving out. They find all excuses to delay your cancellation, and keep charging you. Claim to call me and confirm cancellation, this never happen, always machine calling me saying from very sure, and hang up just after I said Hello, this happen twice; and they said i did not pick up the phone so can not cancelled?? What a joke. Be aware of this company biussnes notice it's 6 months if you long or short period of time you will still pay 6 months, in home property it's 3 months, as you don't answer phone there is no information, I do not recommend to go with them I spend more then £3000 last few years with this money you can have 10 of decent alarms with on line cameras. Do not spent any money with this scammers, if you want to leave thay will still drain your account few good months. Pity I did not read reviews before.”

Helpful Report

Posted 1 year ago

Hello Acj furniture, and private house, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Awful company to deal with. They change the pricing as soon as you sign up, lie about it then send you bills months after you've left.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Very unprofessional, I tried to cancel service since I am moving out. They find all excuses to delay your cancellation, and keep charging you. Claim to call me and confirm cancellation, this never happen, always machine calling me saying from very sure, and hang up just after I said Hello, this happen twice; and they said i did not pick up the phone so can not cancelled?? What a joke.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“As had to mark it would give minus Emailed 17 oct to advice I needed to cancel Nothing noted until phone call 24 oct Woman said would sort they tried to contact me on 2 following occasion I didn’t answer due to life pressures On call taken customer rep hard work not listening would not take on board issues kept pushing to sell more products making me give 3 months notice despite advising hardship and health issues service waste of money and company only interested in taking money - rubbish customer care”

Helpful Report

Posted 1 year ago

Hello, I apologise for the dissatisfaction you have experienced with Verisure UK. I truly appreciate you taking the time to provide us with your feedback, especially about the long wait to get a response regarding your cancellation request and the issues you faced on a follow-up call with our customer rep. At Verisure, we strive to provide the best customer service and we are sorry that we have let you down. We would like to learn more about your experience and how we can improve. Is there any way you would feel comfortable in sharing your thoughts with us? We hope to have the opportunity to make things better for you in the future. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Thank you again for allowing us to learn from your experience. Sincerely, Verisure UK

Posted 1 year ago

“I cannot begin to explain how I bad they are, so I won't even try. When I finally gave up and tried to cancel they basically threatened me and tried to enforce some sort of 3 month penalty for me leaving. For what? Good luck with that, I will happily pay thousands to stand in front of a judge and demonstrate with clear evidence why your are scamming people. Guess I'll get another cut and paste reply like everyone else here, "sorry, please call our 0330 number, we care...." which is treating us like cattle. I had an enema the other day and it was better than their customer service, I'd have another too if it stopped these jokers trying to extort me, at least somebody entering my bum would be for a good reason, even though its weird. AVOID THEM.”

Helpful Report

Posted 1 year ago

Hi Jason, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“It is a total shambles: When we decided to cancel our contract before we were offered an upgrade that they never honoured. The engineer in our area left my wife feeling very nervous when she was alone with him, and, despite reporting that I did not want this individual coming back here, Verisure have sent him twice. Both of his last repair visits have not solved problems, he is quite happy to go unasked into rooms and unless you are rude and basically tell him to get a move on he will spend hours at your home. The whole company is an utter disgrace - and repeatedly sending an engineer who my wife feels extremely uncomfortable with is unacceptable. In process of moving to a competitor firm. Previous compensation offers from them are Amazon voucher offers - not at all interested, we want the money we have spent with them refunded, not on-line shopping!”

Helpful Report

Posted 1 year ago

Hi S Brooks, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I had an encounter with a Verisure employee who was extremely rude. She came into a nail salon while I was getting my nails done, and without even apologising started shoving her phone into the face of the nail practitioner who was in the middle of doing my nails… telling her to “stop for a few minutes and watch our security video”. I was completely shocked as this lady was clearly doing her job, busy and focused so I politely mentioned it to the Verisure rep. Not only she didn’t apologise, she started saying I was annoyed cause she interrupted my nails… erm, yes, of course I was! You come to an appointment like this at an agreed time, not while customers are being served. The rude rep also started saying where the “hidden” alarm bells would be placed under the counter, how the fog bomb would be activated etc. all this while me and other customers were in the salon. I feel like this conversation should’ve been done in privacy. The rep was so rude and unapologetic, but also strikingly unprofessional that I’d never trust this company with any sensitive security issues.”

Helpful Report

Posted 1 year ago

Hello Joanna, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I am in a process of cancelling after being with them for 3Years 10 Months, and it is not an easy process. To add to that there seems a 2 months notice period :( Will update here anymore pain i need to go thru later..”

Helpful Report

Posted 1 year ago

Hi Usman, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“One of the worst and dodgy company with what I signed in 2019 and what they said now after 36 months that I cannot keep the devices but in my contract doesn't specify anything for returning devices after 36 months. Avoid this company!!!”

Helpful Report

Posted 1 year ago

Hello Raul, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“A real nightmare to cancel when you move home. Firstly they tell you that you can keep the equipment and that you will get a ‘free upgrade’ when you reinstall as long as it’s in 6 months Had to call again today only to be told that’s not true and we will have to continue to pay a small retainer Asked to cancel and it’s deliberately a difficult process. You can cancel until you speak to someone from the cancellation team, and you can’t speak to the cancellation team directly! Everything is aimed at keeping you in your contract Do yourself a favour and find a better company”

Helpful Report

Posted 1 year ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.”

Helpful Report

Posted 1 year ago

Hello Ian Young, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of. However, I was hoping that the engineer who will be visiting me will shed some lights on their products and what I need and what he recommends. However, what happened is completely different, a rude unprofessional person called me asking to confirm whether I’ll be ready for the setup on the same day of the engineers visit! I mean how come that would work!?!? When I told him obviously I won’t go ahead right away and I need to sleep on it, he said this is how they work! I mean really?!? Selling stuff without showcasing the value? Absolutely disappointed and will never recommend them to anyone! I have asked for a refund and been chasing them. AVOID BY ALL MEANS!!”

Helpful Report

Posted 1 year ago

Hello Ahmed, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We didn’t get the original equipment that we asked for (No CCTV camera) and we were told that when we cancel the contract we would own the equipment and could use it as a stand alone alarm system- we cancelled the contract and we’re then informed that we would have to pay £100 for the equipment as it was still owned by Verisure.This is not what we were told by the salesman”

Helpful Report

Posted 1 year ago

Hello Robert Smith, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We downgraded to a bell only alarm after two months due to a catalogue of poor customer service and engineer actions. Today the alarm won't arm so I contacted Verisure to see if I could get some help. I was told that because of the downgrade they would not be able to help. I explained the equipment was purchased in April 2023 and was not even a year old and surely it was covered by warranty. I was told because I had downgraded the warranty was defunct. On this basis I would never recommend Verisure because they are quick to take your money but less willing to help.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“This system is terrible. The equipment freezes and crashes, I get false alarm calls at stupid hours in the morning. I have tried to cancel the contract but have been ignored and tied in by slimy retention and sales techniques”

Helpful Report

Posted 1 year ago

Hello Jamie Bevan, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

Verisure UK Reviews