Verisure UK Reviews

Name: Verisure UK
Rating: 3.12

3.1 Rating 567 Reviews

53 %

of reviewers recommend Verisure UK

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

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“Great installation no upheaval or mess, great workmanship and very considerate to me and my home. Thank you so much, happy to recommend you to friends and neighbours.”

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Posted 6 months ago

Hello Jean, Thank you so much for taking the time to leave us a 5-star review! Your safety and security is our top priority so we are over the moon to hear that you now have peace of mind as a result of getting Verisure installed! We're overjoyed to hear that you have had such a good experience. Best regards, Your Verisure Customer Support

Posted 6 months ago

“We had our Verisure alarm system installed for several years and have found the company very good indeed. The installation was very straightforward and quick. Alarming and disabling the system is a doddle with no codes to remember (friends who cat sit, and have different systems, are very jealous). We have had alarms triggered by our cats whislt away and verisure rang us , and checked the cameras and were able to see it was the cats, without any need for a call out. A further benefit is if the power goes off whilst you are away (we have had a faulty circuit board trip the power) again you are notified, giving the option of a keyholder to check it out, reducing the risk of returning to find a fridge/freezer full of spoilt food. Highly recommended.”

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Posted 6 months ago

Hi Simon, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Brilliant company. Since having the verisure alarm system fitted in our home we have felt a lot safer. It's reassuring to know that there is always someone on the end of the phone, 24/7 if we need them. When our alarm has occasionally gone off the verisure staff are quick to contact us to make sure we are safe and if not they will get someone out immediately. Any problems they are always there for us. Fantastic service, pleasant and polite staff. Always recommend to family and friends.”

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Posted 6 months ago

Hi Lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Very easy install and very polite team. Initial cost was good value with a deal at the time. Monthly cost is quite expensive but it gives peace of mind. I think they are competitive for such a comprehensive service. Worth a look if you’re in the market for full system. We are very happy so far.”

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Posted 6 months ago

Hello Barry, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Recently had a Verisure alarm fitted, the engineer was polite and friendly. Talked us through everything showed us how to link it to our phones and what to do in certain situations, would definitely recommend it’s made us feel safer and knowing if we are away they look after everything for us”

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Posted 6 months ago

Hi Debz, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Here at Verisure, our number one priority is to make our customers feel safe and secure and I'm so delighted that we can offer you this peace of mind! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“On a recent visit to check my front door the gentleman was extremely courteous professional and friendly, he took time to go over all the alarm points and cameras. Very reassuring.”

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Posted 6 months ago

Hi Jan, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Verisure is very good in all areas of security with in the Home, no long waits for an appointment, alarm is also connected well with help if needed if persons are on holiday.”

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Posted 6 months ago

Hello Wesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Excellent system monitored 24/7 by diligent staff.”

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Posted 6 months ago

Hello Coppard, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“The installation process and maintenance support has been first class.”

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Posted 6 months ago

Hi Ian, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“The service is excellent. The response to false alarm was very swift and the caller was efficient and polite”

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Posted 6 months ago

Hi Pala, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Love the alarm as I Have large dogs and conventional sensor alarm are no good to me”

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Posted 6 months ago

Hi lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“I had to ring verisure with a query about an alarm sensor. The lady was extremely helpful and resolved my problem.”

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Posted 6 months ago

Hello Lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 6 months ago

“Verisure continue to give us peace of mind and provide excellent customer service. We have been very happy with the setup, service and support from Verisure. Everything works and if there is ever a problem it is sorted out quickly and efficiently. Excellent peace of mind and a great company.....not often I say that!”

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Posted 6 months ago

“Amazing monitored alarm, would recommend!”

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Posted 7 months ago

Hello Seb, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great feedback for are alarm systems! We really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team

Posted 7 months ago

“Great monitored alarm system.”

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Posted 11 months ago

Dear Chris, Thank you so much for your outstanding 5-star rating of Verisure UK! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our services. If there is anything else we can assist you with, please don't hesitate to reach out. We are here to provide you with top-notch security solutions and exceptional customer service. Once again, thank you for choosing Verisure UK and for taking the time to share your positive experience. We look forward to serving you in the future! Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“We decided to go with Verisure in the end, we struggled with a lot of the competition in the market and who to choose, but nothing came close to Verisure. The reason we chose Verisure was because of the 24-hour monitoring and the fantastic Zero Vision add on. These were a huge factors for us when selecting an alarm company. Our monthly subscription is well worth it too. It gives us fantastic peace of mind. In our dealings with Verisure they have been a fantastic company to deal with and everyone has been so helpful from the telesales operators to the installers of the equipment to the false alarms we've had while we were away for Christmas holidays. We can certainly recommend Verisure for anyone considering an alarm..”

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Posted 11 months ago

Hello, Thank you so much for your amazing 5-star rating of Verisure UK! We are incredibly grateful that you chose us as your alarm company, especially considering the tough competition in the market. We are thrilled that our 24-hour monitoring and Zero Vision add-on were the deciding factors for you. We truly believe that your peace of mind is invaluable. Thank you for recommending Verisure to others who are considering an alarm. Your support means the world to us, and we will continue to provide you with top-notch service and security. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Verisure UK! Best regards, Your Verisure Customer Support Team

Posted 10 months ago

“Probably one of the worse companies in the UK.. confusing agreements , tell lies on the phone and you are unable to cancel due to underhand tactics.”

Helpful Report

Posted 11 months ago

Dear Steve johnson, Thank you for taking the time to provide feedback about your experience with Verisure UK. We genuinely appreciate your willingness to share your thoughts with us. Firstly, we would like to apologize for the issues you encountered regarding confusing agreements and false information given over the phone. We understand how frustrating and disappointing it is when a company fails to meet expectations. We truly value your feedback and would like to make things right. To address the issues you've raised, we kindly request you to call our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to making continuous improvements based on customer experiences. If you have any further details or suggestions on how we can enhance our services, please do not hesitate to reach out to us. We are here to listen and resolve any concerns you may have. Thank you for your understanding, and we look forward to hearing from you. Sincerely, Your Verisure Customer Support Team

Posted 11 months ago

“I have been a customer for 4 years, my monthly charges are repeatedly going up, told me it will be £50 from Feb . I have terminal cancer and my husband is disabled and works park time. I rang last week to cancel after explaining my situation, I was told I would get a call back. I rang again yesterday and got a very rude man who told me to wait. I have cancelled my direct debit but was advised by another advisor to wait until Friday and I will still be charged despite giving them notice. Simply unacceptable behaviour towards vulnerable people. Support are a disgrace and offer no support, customer care team are not accessible.”

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Posted 11 months ago

Hello J Mannion, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are deeply sorry for the issues you have encountered. We understand how crucial it is to provide support and understanding, especially for customers like yourself who are facing challenging circumstances. It is truly regrettable that our service fell short of your expectations. We apologise for any inconvenience caused and want to assure you that we take your concerns very seriously. We would like to learn more about your specific situation so that we can address and rectify these issues promptly. We are committed to making things better for you, and we value your input in helping us achieve that goal. We kindly request you contact our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Thank you again for bringing this matter to our attention. We look forward to hearing from you soon. Warm regards, Your Verisure Customer Support Team

Posted 11 months ago

“I paid £500 for installation of the system two years ago and I was advised by the installer that I could discontinue the monitoring subscription and continue to use the alarm system independently provided that I paid a £99 disconnection fee. I have now disconnected the system but have no access to the app and therefore can't use the camera or have no connection remotely. The system is pretty useless. I feel I was mislead at the point of sale and charged a lot of money for a kit that has virtually no use. Very dissatisfied.”

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Posted 11 months ago

Dear Hanne, Thank you so much for taking the time to share your feedback regarding your experience with Verisure UK. We genuinely appreciate your honest review and apologise for the inconvenience you have faced. We understand the frustration you have experienced after disconnecting the system and losing access to the app, which has made the camera and remote connection unavailable. We sincerely apologise for any miscommunication or misunderstanding that may have occurred during the initial installation process. Your satisfaction is of utmost importance to us, and we would like to make things right for you. In order to rectify this situation, we kindly request you contact our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Once again, we deeply apologise for any inconvenience caused, and we are committed to resolving this matter to your satisfaction. Thank you once again for bringing this to our attention. Best regards, Your Verisure Customer Support Team

Posted 11 months ago

“Been with them for 5 years, gave notice the monthI left, 7th Sept 23, paid up to date. they are now hounding me 6 months later for Dec 23 and Jan 24 payment. I keep telling them I’ve cancelled put me through to the cancellation team, cancellation team is an outbound service and you can’t ring them, honestly, get a ring alarm system, much cheaper and easier, honestly, they are like vultures and won’t leave me alone. I’ve emailed as il 25 times, they ring me every single day. They ignore anything you say to them. Never dealt with anything like it.”

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Posted 11 months ago

Hello Helen Black, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 11 months ago

Verisure UK is rated 3.1 based on 567 reviews