Name: Verisure UK
Rating: 3.12

“I wish to God I would have read these reviews before I signed up with this awful company. So many comparisons 1. Put up price without letting you know 2. Lack of customer service when trying to contact them. Phone ques, line disconnecting whilst having been waiting to speak to someone. 3. Failure to attend with no timely notice 4. Failure to answer Emails 5. No communication whatsoever 6. Still awaiting disconnection 4 months on Please avoid this shocking company at all cost.”

Helpful Report

Posted 1 year ago

Hello Sue, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“6 months ago we were burgled. Emotions very high. Verisure sold us an alarm system that after 6 months has never worked. Their own engineer last week came out and stated unambiguously that the installation was mis-sold and would have never worked. However they are claiming that their own engineer never said or reported this. They are doing everything now so that they can to get out of repaying the very considerable money that they have scammed out of us. Essentially this is a scam company that plays on emotions of people that have been through a bad situation. My recommendation is to avoid these people at all costs unless you want to sit for hours on help lines and talk about internal company processes and be dictated to about their own internal processes - high pressure emotive sales that doesnt give you any form of protection”

Helpful Report

Posted 1 year ago

Hi Tim, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Disgusting service, avoid at all costs! The reviews below sound all too familiar. Was promised a 6-monthly service of equipment, no one attended ever in 2years. Called to cancel and find out why payments have gone up significantly as I’ve had no notifications but was not getting through and being disconnected. The ‘want to leave us’ option just rings out and no one answers. So I tried the other options and funnily enough the call was answered. Now we have this stupid 3 month notice period at £47 per month and a £70 call out charge to disconnect the equipment. Awful company with awful service, and yes will happily go to court to contend the charges and fees. Their processes changed but they never informed me, the price went up I wasn’t informed, no one contacted us to check the equipment like I was promised when I installed. They are taking advantage of people that want to safeguard their homes and making good money off it.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I rang yesterday and the call was answered quickly and the representive was very polite and helpful. I call again today to report I am locked out of my app and there was no customer service. I rang several didferent numbers and kept going between 2 different numbers to see who would answer first and have waited over an hour with a recorded message saying "we know your time is precious and we will answer as soon as possible", that's a joke, because no one answered the call. I eventually gave up and am now writing this review. Absolutely ridiculous! For all this money this company is making we as customers should be provided a 5 star service that is consistently top notch. From readinh the reviews it seems you need to do better Verisure as you seem to have an internal systemic problem. What a waste of almost 2 hours from beginning to end.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Having read a lot of the reviews on Trust Pilot, I realised how lucky I was to have had the lady representative from Verisure visit me at home to explain the intricacies of the Verisure Alarm system. She was patient and extremely proficient at explaining the system and in no way did she pressurise me into saying that I would sign up, giving me the time to think about purchasing the alarm system and she was very respectful, putting bootees on her feet before coming into the house. In fact, I decided not to purchase the system, as I felt that it was a little too 'high tech.' for me even with a 'dog friendly' system - my dog is so sensitive to the smallest noise that I even have to choose my tv programmes to suit her.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for leaving a positive review! We really appreciate you taking the time to leave us this feedback. At Verisure, our number one priority is to make our customers feel safe and secure and I'm thrilled that we can offer you this peace of mind! Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Terrible company, no customer service of any kind.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Sales person lied to me! The sales person in Manchester sold the system to me saying the installation charge was free and I could keep the system when I want to stop the monthly subscription. Then 6 months later, when I asked to cancel the subscription as I don't feel I need that level of security now, I was told that I need to pay another £200 ish to keep the system which I paid £400. The customer service person told me in the call that I should've read the terms and conditions more carefully!! I absolutely should have!! When I put trust in a company which is suppose to provide security, and the trust is clearly ruined now!”

Helpful Report

Posted 1 year ago

Hi Tom, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I called 3 times today to get them two times they disconnected lines and last time I got them but they didn’t resolved my problem because I have to wait 7 working days to talk someone.”

Helpful Report

Posted 1 year ago

Hello Mohammed Kabir Ahmed, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“call 1 - spoke to Matthew and all he was interested in booking a technician call 2 - spoke to another person who just did not want to help and cut the call and did not call me back call 3 - someone picks the phone up but not talking (I could hear in the background what they are talking - such as impb review is very poor or so on........) kept saying hello no answer took 3 times more money than what Costco was quoting installation took 3 days regretting big time chat is long wait call 4 - Lorraine was helpful and knowledgeable but couldnt do much”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“I wish I had never heard of verisure, I have been with them since August 2022 and have had problems since then I.e cameras not picking up people etc last October I was told that the cost of centeral monitoring was increasing so I cancelled it to be told they would have to send an engineer to alter settings, he came and told me that now my cameras would no longer work and I would now have to subscribe to Arlo, when he left every time I try to set the alarm I get lots of voice messages saying there has been a communication problem with verisure and your system has been tampered with, I called them last week and after 50 minutes spoke to someone about it and they said they would send an engineer to sought it on Friday. On Friday I got an email to say due to unforseen circumstances he won't be coming. I sent them an email to say call me to rearrange another appointment. They emailed back to say they would be in touch with in 48 hours didn't happen called them this morning to be told that as I now no longer had central monitoring they could not send an engineer so I have spent £600 and been left with a faulty alarm.”

Helpful Report

Posted 1 year ago

Hi christopher paton, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“I have been a customer for verisure just over 2 years. My company has a perks contract with Verisure where I would be entitled to 75% employee discount. I was browsing through my invoices just last August only to findout the company discount hadn't been applied. I also made a request to have two additional cameras which would cost me £80. The lady only the other end confirmed the current status and said no discount had been applied when Arlo was installed because the bell was free as a promotion. I flagged this up through my company and £180 was refunded finally after so many calls to the Verisure - Not too sure company. I also advised Kris Teasdale resolution manager who was dealing with my case regards address on invoice not correct and direct debits collected on time. No one until of now corrected the address technically I should be refunded of all monies collected by verisure. The saga continues: On 23 November I reported Arlo not working due to a new router. No engineer turned up and my vehicle was vandalised , I rang the police and all details were forwarded to Verisure. I didn't have no engineer visit me the excuses I have received were: Engineer can't attend due to technicalities, engineer sick, engineer getting delayed no show, engineer sick and shortages of technicians. I finally asked Verisure to remove their equipment due to my property being vandalised and the fact they failed on their service and customer safety. I advised them this is frustrating as I have until to date called them 50 times in 3 months . No one until now has come up to remove their equipment. I spent £219 on two cameras on black Friday ordered from Ring. Amazing piece of kit with wired flash light motion sensor, distress alarm and audio too , only for £8 month fee which is to have the recordings stored with Ring. I have been paying verisure over £32 a month not worth it I tell you for nothing . I cancelled my direct debit last month I am prepared to go to court. Up until now from my last call made this year no one has bothered to contact me nor jot a few lines down. Their equipment is still on my premises I have given them till end January or I will dispose and destroy myself. Verisure were notified I am frustrated with their services as they are incompetent of a fair and safe delivery. One spends all time contacting Verisure. They have no proper complaints procedure other then an auto reply nor are they assigned to any ombudsman. Please do not use this company nor their equipment especially would not recommend these cowboys. They are failing drastically and if anyone can send us feedback with regards to the latter , most appreciated .”

Helpful Report

Posted 1 year ago

Hi Pete, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“The worst Customer support I have ever come across. Yes you can have a free doorbell and camera. No they have never got them in. They then said we will supple one camera if you buy another camera. Then turn up with no cameras. Then tell me there is none in stock. Very Poor”

Helpful Report

Posted 1 year ago

Hi Pete, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Been trying to be free of them since I cancelled within the right amount of time. It has been almost a year since I cancelled and yet I am still being saddled with their equipment in my home and no follow up communication despite trying to reach them via email several times. Last communication was a request for my account details so that the 'matter' could be looked into and that was about three months ago. Communication is terrible with them. I would not recommend them to ANYONE.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Like many reviews on here please do not use Verisure. We never got to the installation stage as our sales person went missing and we had another companies alarm system installed which is amazing. But the problem we face is trying to get the £150 deposit we were asked to pay. We cancelled and had not signed ANY contract or paperwork. We are now 4 months of trying to get our money back. Three customer service staff have to,d us this is being sent to invoicing and then it goes quiet. We seriously think we should just write off the money but why should we allow these scams. Going to write to the Daily Mail and get in touch with Rip Off Britain as we feel erisure needs exposing .”

Helpful Report

Posted 1 year ago

Hi Jose, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“hi guys, if you are here i guess you know about the fake trust pilot reviews they most probably employ somebody to write up daily, and real ones which are these, in a nutshell i had verisure services, didnt really work from day 2 of subscription tried to cancel, they promised engineer after engineer all no shows, i have since learnt if you request to cancel you will need to speak to them in person, and whatever time they decide to call, if you miss it, they then cancel the request and the merry go round continues, i have since opened legal proceedings with verisure and im due into court with them 2023 i will let you know the outcome, dont be bullied by these guys, keep all your chat history i also recorded my calls for evidence, absolute worst company ever stay well away and do not trust these people”

Helpful Report

Posted 1 year ago

Hello dan olaf, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Do not use verisure. awful customer service in arranging cancellation consistent with other reviewers. I feel trapped by this company. I had put a cancellation request in writing giving 6 months notice to find they need to speak with you to action the request... this is only because they want to try and retain you as a customer but is not practical if you are not freely available to pick up the phone and is another barrier in leaving the firm . Furthermore, a discount was then applied rebranded as a retention offer to find out 6 months later that the cancellation request I had made has since been was cancelled ( by verisure) . I sold the location and had no need of a 6month discount at this location.... there is no reason I would have requested a discount over cancellation. Awful company- AVOID.”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“We have been with them for a few years everything was fine but if you want to cancel its impossible! We cancel in January and they are still sending us debt letters with charges”

Helpful Report

Posted 2 years ago

Hi Zane, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“They install the equipment thats good monitoring service that’s good but after service is despicable 7 days I’ve been try to resolve an issue and still not contacted me and the issue was their fault”

Helpful Report

Posted 2 years ago

Hello Stuart liston, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Worst customer service. Please do not be conned by this company. Installed an incomplete system and the person would not return my calls and customer service threatening to disconnect because I'm not paying 39£/month for an alarm system that's not functional. Honestly, I would give 0 starts if I could. Please avoid at all costs! My customer number is 380929”

Helpful Report

Posted 2 years ago

Hello Nadir Abbas, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Verisure is the absolute worst company I have dealt with, especially when it has come to security and protecting my business. I spent in excess of £500 on the setup with monthly exceeding £70+VAT... So a lot of money. The system was disarming itself after we was activating the alarm. The installer came out over a week after and said the engineer would have been 2 weeks plus. he reset the hub and said it was working fine... It didn't, continued to disarm itself. The door sensors fell off multiple times. I was very lucky that all this happened within my first 30 days so I was able to cancel. I had no hesitation to cancel as my property was already not secure by a system that de-armed itself. Honestly, stay clear of this company. If I had gone into their contract it would have been a lot worst, They say you can cancel each month but they done tell you its a six month until its finally closed with 6 more bills. summers. Lastly I was suppose to receive a call to issue a refund 2 days ago... No surprise but that call hasn't happened.”

Helpful Report

Posted 2 years ago

Hi Juice 4 u litd, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

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