Verisure UK Reviews

Name: Verisure UK
Rating: 3.14

3.1 Rating 573 Reviews

54 %

of reviewers recommend Verisure UK

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

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“BEWARE! This has been the worst experience with a company I have ever dealt with. As soon as I decided I wanted to cancel the whole process has been so difficult and they have made it really stressful! Avoid this company at all costs!”

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Posted 2 years ago

“Please avoid this company, I could tell my tale but it’s really the same as every 1 star review on here. Cons, liars and cheats.”

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Posted 2 years ago

“Verisure customer service never made me feel safe or secure. My experience with Verisure was awful from the very beginning. Firstly I believe I was misled by the installer who made me sign a contract on the spot on his tablet, without even attempting a brief explanation of certain clauses of the contract written in very small fonts and large paragraphs which are impossible to read fully as you can imagine. Additionally, I found that the quality of the video from the devices was extremely poor. Never really understood why is there no camera installed on the front door included in the package? Furthermore, a fault had been erased within a device, and the system was not functioning properly. Despite the fact that an engineer was supposed to come, they didn't, so the bills continued while the problem was still present. Unfortunately, I lost my job a few months later and requested to cancel my subscription to Verisure. Interestingly, my Verisure payments increased ridiculously, and I needed to decrease my monthly spending. It was from this point onwards that I had to deal with the ruthless Verisure Customer Service. Please refrain from joining Verisure at any cost. In my opinion, there are much better companies out there offering a friendly, fair, and high-quality service, at a much lower cost. It is a large company that is growing somehow but based on my experience, I am convinced they have zero interest in individuals. By far, Verisure provides the Worst Customer Service I ever encountered. It is also worth noting that I am not the type of person who complains often, so that says a lot.... Do yourself a favor and avoid Verisure. It would be in your best interest.”

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Posted 2 years ago

“Very poor service. As I received information from them that I can convert the wireless door bell to a wired one. Contacted them and even on in one of their videos it says contact a qualified electrician to help with the conversion. Once done this, unable to remove the wireless door bell and add the wired door bell as the removal part is greyed out and it states to contact them for the removal. Once contacted them an adviser put me on a hold and came back and said since the bell has been wired they cannot help with anything. I was like what kind of nonsense is this. So no help received. I eventually ended up cancelling my subscription. As I have also found out that they overprice their packages at will. They gave a family member price for £200 for the same package, the price I paid was £470 plus monthly subscription. So my advice is to avoid and use a bit more money to set up a cctv + alarm system through private company”

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Posted 2 years ago

“Leeds We have had the Verisure system for over a year now and it has worked perfectly. I've since tested it to check people come through as promised on the phone and the control panel and they do very quickly. We have never felt safer. Especially my wife.”

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Posted 2 years ago

“A kind man came to the house and offered a system for £500. He said he would do the system for £450 after Imade him a cup of tea. I though this was a good price and about to sign when my friend phoned. After a 20 minute chat With Cathy (my friend) I felt like another brew. So kettle on, tea made and now the system is £400. Figuring giving tea to the salesman convinced him to give me discounts, I proceeded to fire up my catering tea urn. And provide a further 8 cuppa. He was mortified and called me a crazy tea wench. He said I was wasting his time and promptly left.”

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Posted 2 years ago

“Verisure needs to teach their agents to respect others property, before trying to sell them their product.”

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Posted 2 years ago

“This is one of the worst company I have ever dealt with. Their "specialist" sales people are the most cunning,lying, misguiding and only care about their commissions. We were told by JACKIE that we are getting a great deal because she is giving us a solar panel and the doorbell for FREE and if I get this installed within 24 hours, I will only pay £435 for their alarm system instead of £800 and then £35 a month. She confirmed the price will NOT go up. However nothing she said was true.. Upon reading T&C (small script) later that evening it came to light that we never own the equipment and we're supposed to pay for it gets damaged etc. What did I pay £435 for then? Oh, that was the INSTALLATION FEE!! AND the monthly payment would go up to £45 after 6 months because of the zero vision smoke accessory... Decided to cancel this within 1 hour of installation. Called the CS for atleast twice a day but no one came to collect the equipment for 2 weeks and they couldn't process refund until they have collected the equipment. Kept going in circles and then finally the local rep collected the equipment. It's been 2 week since they have collected their stuff but I still haven't received the refund. As a last resort I'm contacting my bank tomorrow to get my money back. They also post fake 5 star reviews every 5-10 minutes to hide all the 1 star reviews they get and to maintain their overall rating. I'm verisure this is not a security alarm you want to do business with.”

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Posted 2 years ago

“Not trustworthy, false information provide while selling the product, now asking for monthly payment for keeping the system as it is. At the time of selling agent said you can cancel the service anytime after 90 days but now they are asking for £5 monthly to keep the system Very unhappy”

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Posted 2 years ago

“Worst I ever had , the system is great good equipment but..the lies are terrible paid £396 for a system I now found out isn't even mine plus £31.00 a month, told if I cancel they want the equipment back apparently the £396 was for 30 minutes installation cost. If you decide in a years time to cancel it, you can't use or keep the equipment.”

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Posted 2 years ago

“What a joke of a so called customer service. I will not put up with anymore threats about what I’m supposed to owe. I cancelled my contract and now further threats to deactivate my system. Fine do it and I’ll see you in court.”

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Posted 2 years ago

“Door to door sales person came around last week we told him we were not interested and he was quite pushy. The same man turned up today I said we told him last week we were not interested. He said he hadn't been before but it was him cos he had awful shoes with silver bits and he was wearing the same shoes today. He become aggressive with me when I said we are not interested in the end my Husband came down to say the same and told him to go away. He was shouting at us on our doorstep about why wouldn't we want his product. If I was older or alone I would have been afraid of him... Seriously bad!”

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Posted 2 years ago

“avoid i regret ever letting them in the house.they promise the earth then charged best part of £1000 to instal an integrated alarm system with doorbell with camera and rear camera never worked properly from day 1 eventualy let the fitter back because he would bring his manager yet another lie .he did nothing to fix the system just argued then when he couldent get his own way for some reason thought it would be a good idea to start with the insults.so he was told twice to leave before i had to be more perswasive. .”

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Posted 2 years ago

“BEWARE.....Avoid, avoid, avoid.... of you have a system fitted and then decide to have it removed within the 14 day cooling off period... Verisure will NOT refund your money...... Scammers hiding behind a public profile....”

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Posted 2 years ago

“I am a verisure user and I am 100% satisfied with the service. Very prompt customer service and all the equipment they installed looks very high in quality. All state of the art equipment. Overall I am very happy and will suggest not to listen to the negativity and go with verisure if you really need an security alarm system.”

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Posted 2 years ago

“THE TRUTH ABOUT VERISURE ALARMS you will be visited bye a sales rep they will offer you a price between 400/500 to fit your alarm Do not except this they are sales pepole they have 7days to get you to agree to this price so they ern there commission. After 7days you will get a call from there marketing department offering you the same equipment for a fraction of the cost You may be told this alarm is connected to the guards and police it is not it's connected to there arm receiving center who will contain the police What ever the monthly cost mandatory this will rise bye 9.90 after six months You can cancel giving 90days notice but you will be charged 99 to do so and part of the equipment will be removed This is all the truth I no becuse I sold many of them be clever if you do still want to use them do not say yes at first appointment you won't get the best deal”

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Posted 2 years ago

“Rubbish !!!Rubbish!!! Verisure is a scam they took my money without me needing their service and I have been demanding for a refund they keep telling lies upon lies. Verisure STOP the deceit and Stop reaping money out of people. I am unhappy customer, I have never experience this with any company!!!.”

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Posted 2 years ago

“FRAUD! SCAM! AVOOOOOOOOOOOOID! Sales and customer service lies to customers just by receiving the money. I paid £400 to buy the cameras (not installation), app and alarm would be working without a monthly fee. There would be the option to add it if you wanted. They gave a discount to test it, and then I could unsubscribe without problems and without notice. Customer service confirmed multiple times that everything the salesperson said was true. When unsubscribing the monthly fee, the customer service said no problems you can cancel the direct debit at your bank. A month later, I received emails and calls that I owed a month of payment and that I had to inform with three months. I informed him in detail regarding all the information received since day 1 and that this was not what was agreed. Since then, it has been a nightmare, trying to speak to a manager and solve this matter. They collected the cameras from my property and refused to return the £400 and cancel the eight months of billing after cancelling the service. According to them the £400 was installation fee, however, I have proof that what I have said it's true.”

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Posted 2 years ago

“Verisure we’re fantastic three years ago They are now on a hard sales drive and growing too quickly to the extent they cannot look after the customers they have already got If you get a problem they do not seem to be able to sort it without making you wait two to three weeks which is not good enough We were with ADT who became Terrible unfortunately unless Verisure get there act together they are also going to become terrible Have told them how we feel waiting to hear back Barbara Morris”

Helpful Report

Posted 2 years ago

Verisure UK is rated 3.1 based on 573 reviews