Name: Verisure UK
Rating: 3.23

“Have been a customer since Jun22 & during this period had to call number of times to raise issues with system…now the system has stopped completely & I am not even getting an early resolution from the company…Have decided to avail Verisure services…& would suggest same to all!!!”

Helpful Report

Posted 2 years ago

Hello Atul Krishna, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“They certainly don't deserve a one star.… They certainly don't deserve a one star review! My alarm system has been playing up for the last month. I can't deactivate it. I didn't even set it yesterday because all the problems I had and when I got home it went off and I couldn't deactivate it again! I was promised a phone call back at 6pm after waiting 40 minutes on the telephone never happened. I stayed in and wasted the whole afternoon waiting for a guy to turn up, he was due between 2 and 4 no phone calls no excuses I left the house at 4:35pm I've spent 42 minutes waiting for their customer service got disconnected again that's about the 10th time I've done it I think. I've made the decision just to cancel my direct debit. And sending very sure a bill for £250 for time wasted ! Customer service lie through their teeth at you . Do not touch this company with a barge pole.”

Helpful Report

Posted 2 years ago

Hello Sandra Ballard, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Absolutely diabolical from start to finish. Scam sales process where they offer the world, don’t follow through and lie to you on contract clauses and joining incentives. It’s then impossible to contact customer services to follow up as online chat and phone lines keep you on hold for st least 30 mins, then more often than not, the phone is disconnected before you can speak to someone. Waste of my time. I’m still waiting on resolution of some issues I’ve had since joining in early June this year! They did send someone out to provide me with equipment that should have been set up on the first appointment and all he done again was try to upsell, again promised the world and never to be seen or heard of again. Also took 2.5hrs to program one tag! On top of that, the alarm is not always operational and the delays on cameras etc is so bad, if there was any attempt, you’d be notified far too late! Avoid this shoddy company. They have zero integrity or care for their customers.”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear about your experience with Verisure, I can assure you, this is not the service that we intend to offer. We would like to take the time to discuss this further with you, please contact us by calling us on 0333 200 9000, in order for us to effectively pinpoint the issues and hopefully resolve the issue. In this case, I am aware that a lot of our customers have been experiencing difficulties getting through to our Customer Support Team and I can only apologise for this. We have experienced an unusually high demand for these services in recent weeks and we were not prepared for the increased demand. However, this is something we are actively improving, we are taking on more staff who will increase the amount of call and chat interactions we can have, and this will in turn reduce wait times for all methods of communication. I hope we can resolve this matter for you if it hasn't already been resolved. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Prey on the sick and vunerable!!! The worse company I have ever had the pleasure of dealing with, they are just out to rob you of your valuble hard earned cash, who sells a system to a sick frail man who had just spent two months in hospital fighting for his life VERISURE do!!! They removed a ringgo full system and free NHS fall alarm for a inadequate, never installed or fitted properly system, that to date has never worked!!! Tried cancelling within the time line for being unsuitable and inadequate due to some of it still sitting on worktop as they never finished installing. The customer service is diabolicle, I would go as far as to say they have been trained to tell everyone they have tried to contact them, which as you will see from previous reviews is a lie or they just hang up. They state all calls are recorded but when asked to listen to previous call;s they cannot seem to find them. Let's hope it's never a relative or friend of theirs scammed. It is now time to contact a solicitor and try to take them to court for mis-selling, as the system never installed fully or worked and they will not adhere to their own cancellation policy. PLease avoid VERISURE at all cost as the 76 year old I am fighting for is now back in hospital and unable to fight for himself. Any company that can remove a perfectly new working free system for a payable, non working inadequate sqstem surely needs to look in a mirror they are just robbing the vunerable to line their own pockets. The word we use is THIEVING B......S if you went in a shop and stole £1000 you would get locked up how are they getting away with this!!!! AVOID at all cost and spread the word to stop this company trading!!!!”

Helpful Report

Posted 2 years ago

Hello Debra, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Absolutely disgusting corporation that threatens pensioners refuse’s to do the installation properly so it’s fully working which it never has from day one. The customer service is horrendous and don’t contact you back. They make out as tho they’ve called you in which is a lie then send you a email saying the complaint is now closed and say we tried to call you.. that’s the out come of complaints and there are hundreds in the same situation with this corporation. This corporation isn’t fit for purpose. They threaten you for money even tho the equipment doesn’t work and when you tell them you want to cancel well that’s a different story but worse unfortunately. You speak to one person and agree the cancellation and removal of equipment the you receive an email saying your complaint is closed and we tried to call you which is a lie. I’m now seeking a solicitor to take action against the corporation for breach of contract which has never been for filled from day one. I’m not a complainer but I do expect a bit of value for money not just robbed blind.”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Terrible customer service. Can’t get through on the phone. Increase bills without any notice and engineers have no experience.”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear about your experience with Verisure, I can assure you, this is not the service that we intend to offer. We would like to take the time to discuss this further with you, please contact us by calling us on 0333 200 9000, in order for us to effectively pinpoint the issues and hopefully resolve the issue. In this case, I am aware that a lot of our customers have been experiencing difficulties getting through to our Customer Support Team and I can only apologise for this. We have experienced an unusually high demand for these services in recent weeks and we were not prepared for the increased demand. However, this is something we are actively improving, we are taking on more staff who will increase the amount of call and chat interactions we can have, and this will in turn reduce wait times for all methods of communication. I hope we can resolve this matter for you if it hasn't already been resolved. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“30 minutes on hold and still no one answers the phone from customer service. absolutely terrible quality of service. definitely not renewing my contract with this company.”

Helpful Report

Posted 2 years ago

Hi E TAILOR, I am sorry to hear about your experience with Verisure, I can assure you, this is not the service that we intend to offer. We would like to take the time to discuss this further with you, please contact us by calling us on 0333 200 9000, in order for us to effectively pinpoint the issues and hopefully resolve the issue. In this case, I am aware that a lot of our customers have been experiencing difficulties getting through to our Customer Support Team and I can only apologise for this. We have experienced an unusually high demand for these services in recent weeks and we were not prepared for the increased demand. However, this is something we are actively improving, we are taking on more staff who will increase the amount of call and chat interactions we can have, and this will in turn reduce wait times for all methods of communication. I hope we can resolve this matter for you if it hasn't already been resolved. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“They agreed to council my contract after I change systems yet still charged me and refused to refund what they have taken. They are still chasing me to pay for a contract which has been stopped. I have found them to be very poor and disorganised yet now they are simply stealing.”

Helpful Report

Posted 2 years ago

Hello Graeme, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Do not ever ever use this service, it's a trap. They give you many offers in the beginning but too hard when discontinuing, they keep you sending bills and too bad customer support to sort out. Even while dismantling you have to pay big sum. And it doesn't just stop there, you keep receiving bills and lots ot lagging to sort out. At the end no one at customer can give you the solution and they transfer you from here to there. Unwanted stress, i would have given 0 starts if there were.”

Helpful Report

Posted 2 years ago

Hello, Thank you for reaching out to us! We aim to deliver an excellent level of service to all of our customers so your feedback is valuable. It would be great if you could reply to my Reviews.io email with more information. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“AVOID! So many hidden charges!! Ridiculous customer service. Emailed the company back in early June asking to cancel my policy. Then was asked to send email from the registered email address they had on file, which i done. Heard nothing..... Had a letter come through saying i have 7 days to pay!!! I’ve been told by one person that it’s a month by month contract and can cancel any time, to now be told it’s a 90 day cancellation period. I can either down grade my system or cancel but would have to pay £100 for engineer to come to remove equipment. What did i pay the £400 for???? Parent are in there late 70's and receiving threatening letters. Madness! One for watchdog for sure!!!”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“AVOID! So many hidden charges!! Great at sales and a good alarm. If you want out they are not the people to go with! Ridiculous customer service. Rang the company 3 times asking to cancel my policy. I’ve been told by one person that it’s a month by month contract and can cancel any time, to now be told it’s a 90 day cancellation period. I’ve asked to talk to somebody to cancel, they said it’s assigned to one person and nobody else can be spoken to about it. Absolute madness! So they’ve now got in contact to tell me 3 months cancellation and they will remove my alarm from the property. Not sure what I paid £500 for in the first place then!! They said I’ve now paid for the doorbell and side camera so I can keep them. Top it off, charging me £99 to remove the alarm from my property!! AVOID this company, absolute cons!”

Helpful Report

Posted 2 years ago

Hi James, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Direct debit billing incorrect and no satisfactory responses. Over billing from what was agreed.”

Helpful Report

Posted 2 years ago

Hi Jaz, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Customer service is appalling. I cancelled my subscription by providing the three months notice, yet I was harassed for overdue bills after the contract has ended. Even after the alarm was removed I kept getting reminders for overdue bills! I wrote and complained twice and both complaints were ignored. The installation was poor. Window sensors were put on one side of a double window, but the room was fitted with a sensor. Installing more products than needed to presumably increase the monthly costs. I asked for a smoke detector to be taken down for decorating and I kept being referred to my contract and how I could not have it taken down for decorating! The service is not worth paying for. The products are average and the monitoring service is pointless. If you receive a call from their call centre and you do not answer, they do not ring again. Not much good if there’s a false alarm in the middle of the night and you don’t hear your phone ringing. I was paying a lot of money for a very basic service, and terrible customer services. I much prefer my Ring alarm which does alert me if it is triggered!”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“The problem is that I had to give one star - i would preferred to have given 0 stars - surely this has to be available or even -stars. Although overall for a multi-billion pound company 1.4 overall rating is appalling. they have no desire to change - really sad Avoid at all costs Have had a problem for the last 17 weeks no resolution - customer service over an hour to answer telephones.”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear about your experience with Verisure, I can assure you that this is not the service that we intend to offer. We would like to take the time to discuss this further with you, please contact us by calling us on 0333 200 9000, in order for us to effectively pinpoint the issues and hopefully resolve the issue. In this case, I am aware that a lot of our customers have been experiencing difficulties getting through to our Customer Support Team and I can only apologise for this. We have experienced an unusually high demand for these services in recent weeks and we were not prepared for the increased demand. However, this is something we are actively improving, we are taking on more staff who will increase the amount of call and chat interactions we can have, this will in turn reduce wait times for all methods of communication. I hope we can resolve this matter for you if it hasn't already been resolved. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“I hope if you decide to get a Verisure Alarm they are more professional than the group of Verisure workers who stand outside their premises in Pudsey usually group of 10 plus swearing, obnoxious and smoking makes the company look very professional 🤔”

Helpful Report

Posted 2 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Avoid at all costs!!!!! These guys are big time scammers, the pre customer service is absolutely amazing and obviously necessary to reel you in but the post customer service is disgusting. If you end up having any problems with their equipment then good luck because it includes you being on the phone to them, on hold for what feels like a lifetime only to be told they have no engineers available or to book you an appointment and then no one turn up for the planned date without any notice or if your lucky you might get a call from them to cancel on you last minute. For the last three months our camera have not been working, the video doorbell is not functioning the way it should and we have numerous other issues, we went for all the high tech equipment, wireless with solar panels that turned out to be absolutely useless as the solar panels don't charge cameras properly so now they will need to be hard wired, basically we got the top package they sell. Changed our internet provider to Virgin Media, got WiFi extenders from TP Link but still issues with their cameras, they now realise its their equipment and not the internet thats a problem but can't do anything to rectify the issue as they really don't care! A massive waste of money for all that equipment and installation we paid for and then on top you get to pay a ridiculous monthly subscription charge. Stay well away!!!! Your better off getting a dog or asking your neighbours to watch the house for you.”

Helpful Report

Posted 2 years ago

Hello Naz, I am sorry to hear about your experience with Verisure, I can assure you, this is not the service that we intend to offer. We would like to take the time to discuss this further with you, please contact us by calling us on 0333 200 9000, in order for us to effectively pinpoint the issues and hopefully resolve the issue. In this case, I am aware that a lot of our customers have been experiencing difficulties getting through to our Customer Support Team and I can only apologise for this. We have experienced an unusually high demand for these services in recent weeks and we were not prepared for the increased demand. However, this is something we are actively improving, we are taking on more staff who will increase the amount of call and chat interactions we can have, and this will in turn reduce wait times for all methods of communication. I hope we can resolve this matter for you if it hasn't already been resolved. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“I had very good experience with system, customer service too. 5 stars”

Helpful Report

Posted 2 years ago

Hi John, Thank you so much for leaving us a 5-star review! I'm thrilled to hear of the great service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Avoid at all cost. Scam company. Once they catch you, they won't let you go. 3 months cancellation notice for no reason, £100 fee for leaving and price rise every month without notice or agreement. Also every positive comments are fake.”

Helpful Report

Posted 2 years ago

Hello Jacek, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Make sure you understand your contact and services included, horrible service.”

Helpful Report

Posted 2 years ago

Hello Z, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

“Do not bother with this company the are ripping off who ever signs up trust me I fell for it”

Helpful Report

Posted 2 years ago

Hello Jon Clark, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you. Best regards, Seb Your Verisure Customer Support

Posted 2 years ago

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