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Verisure UK Reviews

3.0 Rating 522 Reviews
49 %
of reviewers recommend Verisure UK
Company Reviews Insights Metrics Info

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

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Jan
Verified Buyer
“On a recent visit to check my front door the gentleman was extremely courteous professional and friendly, he took time to go over all the alarm points and cameras. Very reassuring.”
Helpful Report
Posted 5 months ago
Hi Jan, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Wesley
Verified Buyer
“Verisure is very good in all areas of security with in the Home, no long waits for an appointment, alarm is also connected well with help if needed if persons are on holiday.”
Helpful Report
Posted 5 months ago
Hello Wesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Coppard
Verified Buyer
“Excellent system monitored 24/7 by diligent staff.”
Helpful Report
Posted 5 months ago
Hello Coppard, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Ian
Verified Buyer
“The installation process and maintenance support has been first class.”
Helpful Report
Posted 5 months ago
Hi Ian, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Pala
Verified Buyer
“The service is excellent. The response to false alarm was very swift and the caller was efficient and polite”
Helpful Report
Posted 5 months ago
Hi Pala, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Lesley
Verified Buyer
“Love the alarm as I Have large dogs and conventional sensor alarm are no good to me”
Helpful Report
Posted 5 months ago
Hi lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Lesley
Verified Buyer
“I had to ring verisure with a query about an alarm sensor. The lady was extremely helpful and resolved my problem.”
Helpful Report
Posted 5 months ago
Hello Lesley, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the excellent service offered by our team, we really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 5 months ago
Paul
Verified Buyer
“Verisure continue to give us peace of mind and provide excellent customer service. We have been very happy with the setup, service and support from Verisure. Everything works and if there is ever a problem it is sorted out quickly and efficiently. Excellent peace of mind and a great company.....not often I say that!”
Helpful Report
Posted 5 months ago
Seb
Verified Buyer
“Amazing monitored alarm, would recommend!”
Helpful Report
Posted 6 months ago
Hello Seb, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great feedback for are alarm systems! We really do appreciate your feedback in relation to this! Best regards, Your Verisure Customer Support Team
Posted 6 months ago
Chris
Verified Buyer
“Great monitored alarm system.”
Helpful Report
Posted 10 months ago
Dear Chris, Thank you so much for your outstanding 5-star rating of Verisure UK! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our services. If there is anything else we can assist you with, please don't hesitate to reach out. We are here to provide you with top-notch security solutions and exceptional customer service. Once again, thank you for choosing Verisure UK and for taking the time to share your positive experience. We look forward to serving you in the future! Best regards, Your Verisure Customer Support Team
Posted 9 months ago
All D
Verified Buyer
“We decided to go with Verisure in the end, we struggled with a lot of the competition in the market and who to choose, but nothing came close to Verisure. The reason we chose Verisure was because of the 24-hour monitoring and the fantastic Zero Vision add on. These were a huge factors for us when selecting an alarm company. Our monthly subscription is well worth it too. It gives us fantastic peace of mind. In our dealings with Verisure they have been a fantastic company to deal with and everyone has been so helpful from the telesales operators to the installers of the equipment to the false alarms we've had while we were away for Christmas holidays. We can certainly recommend Verisure for anyone considering an alarm..”
Helpful Report
Posted 10 months ago
Hello, Thank you so much for your amazing 5-star rating of Verisure UK! We are incredibly grateful that you chose us as your alarm company, especially considering the tough competition in the market. We are thrilled that our 24-hour monitoring and Zero Vision add-on were the deciding factors for you. We truly believe that your peace of mind is invaluable. Thank you for recommending Verisure to others who are considering an alarm. Your support means the world to us, and we will continue to provide you with top-notch service and security. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Verisure UK! Best regards, Your Verisure Customer Support Team
Posted 9 months ago
Steve J
Verified Reviewer
“Probably one of the worse companies in the UK.. confusing agreements , tell lies on the phone and you are unable to cancel due to underhand tactics.”
Helpful Report
Posted 10 months ago
Dear Steve johnson, Thank you for taking the time to provide feedback about your experience with Verisure UK. We genuinely appreciate your willingness to share your thoughts with us. Firstly, we would like to apologize for the issues you encountered regarding confusing agreements and false information given over the phone. We understand how frustrating and disappointing it is when a company fails to meet expectations. We truly value your feedback and would like to make things right. To address the issues you've raised, we kindly request you to call our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Once again, thank you for bringing this matter to our attention. Your feedback is invaluable to us, and we are committed to making continuous improvements based on customer experiences. If you have any further details or suggestions on how we can enhance our services, please do not hesitate to reach out to us. We are here to listen and resolve any concerns you may have. Thank you for your understanding, and we look forward to hearing from you. Sincerely, Your Verisure Customer Support Team
Posted 10 months ago
J M
Verified Reviewer
“I have been a customer for 4 years, my monthly charges are repeatedly going up, told me it will be £50 from Feb . I have terminal cancer and my husband is disabled and works park time. I rang last week to cancel after explaining my situation, I was told I would get a call back. I rang again yesterday and got a very rude man who told me to wait. I have cancelled my direct debit but was advised by another advisor to wait until Friday and I will still be charged despite giving them notice. Simply unacceptable behaviour towards vulnerable people. Support are a disgrace and offer no support, customer care team are not accessible.”
Helpful Report
Posted 10 months ago
Hello J Mannion, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are deeply sorry for the issues you have encountered. We understand how crucial it is to provide support and understanding, especially for customers like yourself who are facing challenging circumstances. It is truly regrettable that our service fell short of your expectations. We apologise for any inconvenience caused and want to assure you that we take your concerns very seriously. We would like to learn more about your specific situation so that we can address and rectify these issues promptly. We are committed to making things better for you, and we value your input in helping us achieve that goal. We kindly request you contact our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Thank you again for bringing this matter to our attention. We look forward to hearing from you soon. Warm regards, Your Verisure Customer Support Team
Posted 10 months ago
Hanne
Verified Reviewer
“I paid £500 for installation of the system two years ago and I was advised by the installer that I could discontinue the monitoring subscription and continue to use the alarm system independently provided that I paid a £99 disconnection fee. I have now disconnected the system but have no access to the app and therefore can't use the camera or have no connection remotely. The system is pretty useless. I feel I was mislead at the point of sale and charged a lot of money for a kit that has virtually no use. Very dissatisfied.”
Helpful Report
Posted 10 months ago
Dear Hanne, Thank you so much for taking the time to share your feedback regarding your experience with Verisure UK. We genuinely appreciate your honest review and apologise for the inconvenience you have faced. We understand the frustration you have experienced after disconnecting the system and losing access to the app, which has made the camera and remote connection unavailable. We sincerely apologise for any miscommunication or misunderstanding that may have occurred during the initial installation process. Your satisfaction is of utmost importance to us, and we would like to make things right for you. In order to rectify this situation, we kindly request you contact our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. Once again, we deeply apologise for any inconvenience caused, and we are committed to resolving this matter to your satisfaction. Thank you once again for bringing this to our attention. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Helen B
Verified Reviewer
“Been with them for 5 years, gave notice the monthI left, 7th Sept 23, paid up to date. they are now hounding me 6 months later for Dec 23 and Jan 24 payment. I keep telling them I’ve cancelled put me through to the cancellation team, cancellation team is an outbound service and you can’t ring them, honestly, get a ring alarm system, much cheaper and easier, honestly, they are like vultures and won’t leave me alone. I’ve emailed as il 25 times, they ring me every single day. They ignore anything you say to them. Never dealt with anything like it.”
Helpful Report
Posted 10 months ago
Hello Helen Black, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Steven
Verified Reviewer
“Extremely poor customer service department. Low quality product that falls far below expectations. Totally unacceptable cancellation procedure.”
Helpful Report
Posted 10 months ago
Hello Steven, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Emmily S
Verified Reviewer
“Worst company ever, they have scammed me out of nearly 6 months after I’ve rang up to cancel 3 times now. They make it impossible for you to leave. They have said I put the phone down but I every time I ring they put me on hold then hang up!”
Helpful Report
Posted 10 months ago
Hi Emmily Smith, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Anonymous
Verified Reviewer
“Looking for a reliable security system so contacted Verisure for a quote. They called me back within seconds. Wow! The representative that called me must have been in a '90s regime call centre' he was obviously scripted and couldnt give a monkeys about what I wanted or needed. He was in that much of a hurry I have no idea what was offered...but when I said I was not looking for a monthly payment he lost interest completely and hung up. I would advise to avoid. Your security is obviously not their main priority...but your monthly payment is! 🙄”
Helpful Report
Posted 10 months ago
Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Michael O
Verified Reviewer
“I had a very pleasant man install my alarm system as I work outwith the UK and I am only at home in Scotland intermittently. On 11 December 2023 received an email that the battery was at 15% I contacted Verisure who told me it was my door camera and they gave instructions on how to turn door camera to the left and I explained that that was not possible as it was attached to the door frame. I asked for someone to come out and I gave details of when I would be back in Scotland. I was assured that a Customer Services manager would call me within 72 hours and this didn’t happen. I have been in contact with them on 18 and 27 December and I have still not received any call back. On 27 December I contacted them and told them to cancel the system and to come and remove it and I was told that a manager would call me within three days and that has not happened. I contacted Verisure today 2 January 2024 and spoke to Megan who agreed that I had received very poor customer service from Verisure and she advised me to contact Customer Care on 0333 200 900 and I duly did this the earliest possible appointment that I could be given was 6 February or 20 February 2024 for someone to look at the system. I explained again that the reason I had the Alarm system was because I work outside of the UK and that I was not available on these dates. I have been informed that there is only one engineer to cover the whole of Scotland at present and that he is only available in my area every two weeks. Based on all of this I have now cancelled my direct debit with Verisure and I would advise all members of the public not to choose this alarm system as it is definitely definitely not worth the money or the hassle and that the customer care services are the worst that I have ever experienced.”
Helpful Report
Posted 10 months ago
Hello Michael O’Hanlon, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Faisal
Verified Reviewer
“Avoid Verisure Useless customer service and specially cancellation department . Served notice 1 NOV 23 and cancellation department spoke to me in 15 dec 23 and consider my notice period start date from 15 Dec23 What a rubbish customer service despite with Verisure as business customer more than 3 years . I am not recommend any one . On top of that 2 Months notice period mentioned on web and they are claiming 6 months. When I asked to provide copy of terms and conditions mentioned about 6 months no one bother to reply back. First they delay cancellation and on top of that they consider cancellation period not from initial date of request but the date I spoke to cancellation team. What a rubbish customer service . Keep asking for send terms and conditions of cancellation procedure. No one bother to reply back. Is that Joke ? Even 3rd world countries customer service better that Verisure . If you see their customer service reply . What a generic reply from customer service simple saying email us or call us. Absolutely rubbish better takes them to court for harassment .”
Helpful Report
Posted 10 months ago
Hello Faisal, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team
Posted 10 months ago
Verisure UK is rated 3.0 based on 522 reviews
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