VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

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“Great service. As always my parcel arrived in a few day.”

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Posted 3 years ago

“I like to buy from Velovixen as they have a great range of cycling products for women. When I have had the need to contact them for advice, they are very helpful. Items are shipped and delivered very quickly. A great shopping experience.”

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Posted 3 years ago

“Great service all round ☺️”

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Posted 3 years ago

“Good communication, fast delivery and a quality product. Will order from company in the future now.”

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Posted 3 years ago

“My order arrived within 10 days which, given Brexit and the distance ( halfway round the world), I was pleasantly surprised about.”

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Posted 3 years ago

“Easy to use website, everything is well photographed and you can see what the item is. It is a simple - clear - easy to use website. When I have spoken to the office they have been very helpful.”

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Posted 3 years ago

“Velovixen amazing colours and quality, tempted me back for more with discount code and super quick delivery.”

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Posted 3 years ago

“Loving the Snoods. Material so soft again your skin. Lovely colours too”

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Posted 3 years ago

“Fabulous service, amazing kit, easy ordering and fast delivery. My favourite cycling gear supplier by a mile.”

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Posted 3 years ago

“Fast efficient service.”

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Posted 3 years ago

“Bought shorts, aqua splash jersey and aqua splash snood. Great quality and fit.excellent service.”

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Posted 3 years ago

“Good range of ladies clothing, ordering was easy and items delivered quickly”

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Posted 3 years ago

“This was a birthday present for my wife. A reversible jacket that she is wearing for cycling and walking. Excellent quality, came quickly, good price. What’s not to like. She looks good in it as well!”

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Posted 3 years ago

“Awesome service!”

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Posted 3 years ago

“Excellent customer care, prompt despatch and delivery”

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Posted 3 years ago

“Good fit and comfy”

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Posted 3 years ago

“Very helpful team. Good range of products and very responsive to queries.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Order never arrived. Refunded after a few emails that were never answered, no apologies, no alternative arrangements offered. Very poor customer service”

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Posted 3 years ago

Hi, Patricia - thanks for taking the time to be in touch. Sorry your order never made it - unfortunately yours was one of exactly 30 that we shipped outside the EU before we appreciated that even shipping beyond the EU was going to be profoundly affected by the UK's Brexit woes. Whilst most made it through, I'm afraid you were a victim of new times. I am glad you have been able to resolve things through your email chain with Fran and that you were refunded when it became clear that the order wasn't going to arrive with you. We take our hats off to the likes of Wiggle and Sweaty Betty, whom you mention in your correspondence as being stand-out examples of efficient shipping to the UAE. However, could it be that this was primarily not during January 2021, when things were very different for overseas shipments? With best wishes and thanks again for letting us know about your experience, Phil (CEO)

Posted 3 years ago

“Always extremely helpful and keen to give excellent advice. Excellent quality and well designed clothing. A pleasure to buy from.”

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Posted 3 years ago

VeloVixen is rated 4.9 based on 3,653 reviews