VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an order from New Zealand and in the Christmas frenzy my parcel (according to International Post) ‘got lost’. Phil and Fran were amazing .... very reasonable, and genuine and went out of their way to resolve the issue. I will definitely support this company by purchasing from them again.”

Helpful Report

Posted 5 years ago

Sue - you're too kind! I'm so sorry about the hassles you had getting hold of your order, but delighted we worked it out between us all in the end. We will continue to kick appropriate backsides within the UK/NZ postal services! Phil

Posted 5 years ago

“I have used VeloVixen before. Always reliable and never any arguments if you have to send something back.”

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Posted 5 years ago

“I haven’t bought a lot from Velovixen yet. But everything that I have has arrived as ordered and on time. Good quality women’s cycling kit is no longer hard to find!”

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Posted 5 years ago

Great to hear, Katrina - do let us know if you have questions or uncertainties as we normally have a sensible solution! All the best, Phil

Posted 5 years ago

“My daughter was very happy with the purchase i may for her for Christmas. But we had to send back to change the sizes i was extremely impressed how quickly the replacements were sent out. My daughter is happy now and has already worn the gloves and leg warmers.”

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Posted 5 years ago

“No feedback on the despatch of the order and no website available to query or track the order. However an email received a very swift response and the parcel arrived soon afterwards.”

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Posted 5 years ago

Hi, Clare - apologies for the rather amateur communications last week! Our old site was switched off in preparation for our shiny new one to come to life (having been assured we'd have an hour or two of down time) and it was then 4 days until we were back on - hence the lack of website for you to ask questions! We're back on now, however, and I'm glad to hear your parcel came through OK despite everything. Thanks again for your order! Phil

Posted 5 years ago

“Great service. Online goods come quickly. A great range of items on the website”

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Posted 5 years ago

“Clear communication, quick delivery. Can't ask for more than that.”

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Posted 5 years ago

“Told lots of my cycling budies about VeloVixen following compliments about my tops”

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Posted 5 years ago

Sandra - yay! You're too nice - we need to sign you up as an official ambassador to Bangor! Happy cycling, Phil

Posted 5 years ago

“Great products, super customer service which feels personal. Handy hints, tips and blogs to motivate and inspire.”

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Posted 5 years ago

“Easy to use website. Good product choices”

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Posted 5 years ago

“Lovely colour bought as a well received present.”

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Posted 5 years ago

“Bought the warmer as a present for my niece following recommendation from my sister. Site is clear and easy to use. Prompt delivery”

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Posted 5 years ago

“Buying for my wife and daughter I found the website easy to use and with a selection of clothing different to that available in cycling shops, for women On telephoning I was given helpful advice and was treated with respect . I will use Velo Vixen again”

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Posted 5 years ago

“Always good service and really quick delivery.”

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Posted 5 years ago

Angela - you've just gone up one rung further on our 'favourite customers' list! Many thanks for the kind review. Happy cycling, Phil

Posted 5 years ago

“Love the new site and the huge range of women’s cycle wear”

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Posted 5 years ago

“Brilliant service from the team at Velovixen. A last minute Christmas present delivered quickly. As sizing might have been problematic I sought advice and was glad I did, the jacket and tights fitted the recipient perfectly.”

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Posted 5 years ago

John - you're very kind! Delighted we could help out - we like to think we know a thing or two about women's cycling gear, so always feel free to pick up the phone and ask questions. All the best, Phil

Posted 5 years ago

“Great selection of kit for female cyclists!”

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Posted 5 years ago

“Dedicated cycling kit for women from a dedicated, passionate and driven team who have suceeced in maintaining their personal touch. Love browsing the website, just have to try not to spend too much! From my first encounter with VV at the first Women v Cancer 'Ride the Night' it's been great to see the company develop/thrive.”

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Posted 5 years ago

Rachael - you're very sweet to say so! I'm really pleased to hear it's all working for you. But don't try too hard not to spend too much... ;) Happy cycling, Phil

Posted 5 years ago

“Great service alongside great products. What is not to like.”

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Posted 5 years ago

“Great website. Not the cheapest but range and quality of goods and customer service can’t be faulted.”

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Posted 5 years ago

VeloVixen is rated 4.9 based on 3,653 reviews