VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

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“There was no update information when the item would arrive & when it did it was packaged like they didn’t care. The plastic bag the top arrived in looked dirty & looked like it has been in a warehouse for months. Nice top, but I wouldn’t order from velovixen again as there are better companies out there selling the same products”

Helpful Report

Posted 5 years ago

Hi, Katie - sorry about this, it definitely sounds unideal! We're normally scrupulous about sending things out in perfect condition, so it looks like this may have slipped through the net, but that doesn't help you in this situation. We're glad to hear you've found companies you prefer, however, so you won't be short of cycling gear.

Posted 5 years ago

“I’m still waiting for my jersey. I ordered on 20/1. Your website states that items are dispatched within 2 days! No update, no explanation for delay. It should state unavailable or update you customers if you don’t have items in stock. Not good enough. My last order I had to chase as well after 2 weeks of waiting!!”

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Posted 5 years ago

Hi, Sarah - sorry about this. It's been a rather unusual week - we turned off our site on Monday lunchtime, having been assured it would switch to the new set-up within an hour or two, and only came back on with our new site at the end of the working week. Apologies for not letting you know, needless to say we've been buried! Your order will be heading out tomorrow.

Posted 5 years ago

“Excellent speedy service”

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Posted 5 years ago

Thanks so much for your review, Wendy - very much appreciated! x

Posted 5 years ago

“Very reliable service from the team. Any communication I have had with them had been answered promptly. Reasonable prices too.”

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Posted 5 years ago

Denise - so nice of you to say so. We love having you as a customer! x

Posted 5 years ago

“Good communication when one of my items was not in stock.”

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Posted 5 years ago

Thanks for being so magnanimous and understanding about it - we really appreciate your flexibility! x

Posted 5 years ago

“Super quick delivery and customer service.”

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Posted 5 years ago

“Interesting kit delivered promptly. Always something you won't find elsewhere.”

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Posted 5 years ago

“Great range of kit on this site, it's my go to shop for female specific cycling kit.”

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Posted 5 years ago

Esther - we blush! Thanks so much, we really appreciate your support! x

Posted 5 years ago

“Great company to deal with. Orders delivered promptly”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

Thanks so much, Christine! x

Posted 5 years ago

“Bought the cream as found using a spin bike very uncomfortable. This cream is good, very cooling and stops chafing. Would recommend”

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Posted 5 years ago

“I've used VeloVixen a few times now, great service. I had some excellent advice from Fran when choosing some bibshorts and very pleased with my the Rivelo product.”

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Posted 5 years ago

Jane - thanks so much for your kind words. We certainly try to offer that bit extra, and Fran is a guru when it comes to all things kit related!

Posted 5 years ago

“Love the fit and the feel of these. The clip at the back is great too”

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Posted 5 years ago

VeloVixen is rated 4.9 based on 3,653 reviews