VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

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“Fab fab fab”

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Posted 3 years ago

“Love my new cycling top, struggled for 45yrs to find one that fits a female shape. This one is perfect.”

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Posted 3 years ago

“Very speedy service.”

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Posted 3 years ago

“Great price for the HJC helmet and a pink stolen goat cap to complete my Matt black look.. speedy delivery and simple to use site .. plenty of choice”

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Posted 3 years ago

“Great style and service”

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Posted 3 years ago

“I find the VeloVixen range always a Great Buy.”

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Posted 3 years ago

“Sizes too small, not true to size. I enquired about a return and was informed returns are only acceptable if the item has both the label and original plastic bags....I do not have any of the plastic bags hence not possible to return? This is not how other sports sellers operate (original label/tag attached suffices). First and last time I am buying from this store. Would not recommend.”

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Posted 3 years ago

Hello Analia, I am so sorry that you did not like the fit of the products you ordered from us. I have looked into this for you to try to figure out what the problem might be. I can see that my colleague has already explained that the jerseys you ordered from us are jerseys that are designed to be super race fit. These are, therefore, jerseys that will feel very tight against your body if you've bought your usual dress size because they are meant to feel like a second skin. I can completely understand how frustrating it would be if you were not expecting such a second-skin feel and were hoping for something less tight. With regards to returning your items: we do ask that customers return items with all original packaging and labels. This is because we are trying our best to be more sustainable and reduce the plastic waste of re-bagging returns. Nonetheless, we absolutely understand that sometimes it is not possible to return the packaging of an item - for example, if it has been given as a gift - and, therefore, as long as you have all the original labels, it is possible for us to process a return without the packaging. If you ever have any questions about the fit of kit, please feel free to email us at contact@velovixen.com and we can provide advice about what kind of sizes and styles might be right for you. Kind regards, Eleanor Operations and Customer Relations at VeloVixen

Posted 3 years ago

“The order came really quick the items received were perfect for me. Only thing I would say the cycle tops do come up quite small.”

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Posted 3 years ago

“Great service and advise available, lovely quality goods too. Had to send an item back for exchange and there was no issues at all”

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Posted 3 years ago

“Good quality products.”

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Posted 3 years ago

“VV had the gloves (unisex)l was looking for. Easy to order and quick dispatch. Seem a lovely bunch.👍”

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Posted 3 years ago

“Excellent service, very quick delivery. Love my endura packabke wind gilet.”

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Posted 3 years ago

“Love Velovixen, great choice, lots of information and great products.”

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Posted 3 years ago

“Great choice of products, quick delivery, excellent communication”

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Posted 3 years ago

“I’ve never tried VeloVixen before. My grandson Toby is really getting into biking alongside his dad and so I treated Toby to his first proper clothing and he was so very chuffed to wear his cycling kit just like his dad...❤️”

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Posted 3 years ago

“The product was delivered on time and is lovely quality.”

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Posted 3 years ago

“Great customer service, expansive range of products, eco friendly packaging. Velovixen will be my go to from now on. Thank you velovixen team.”

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Posted 3 years ago

“I ordered the wrong size in error - realising what I’d done I contacted the team who straight away were able to rectify the issue and send me the correct size. Great service.”

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Posted 3 years ago

“Very prompt service as always. The team are always there to help and their product descriptions are spot on.”

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Posted 3 years ago

“Fab cycling gear, dispatched quickly and the returns are so easy, plus, they don’t keep your cash for ages like some retailers do.”

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Posted 3 years ago

VeloVixen is rated 4.9 based on 3,653 reviews