VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

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“Good customer service, no issues at all, will be ordering again”

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Posted 2 years ago

“Lovely clothes great service”

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Posted 2 years ago

“Fabulous service as always. Great range of quality products at good prices, prompt delivery :) Refund quickly dealt with for a returned item.”

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Posted 2 years ago

“I was impressed by the communication about delivery - which was slightly delayed by the Jubilee celebrations, but I was kept informed. it was also really quick, thank you.”

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Posted 2 years ago

“Initial delayed delivery issue was quickly resolved and the item despatched for next day delivery, along with the delivery cost refunded. The item itself is really good, bright and colourful. Would happily use VeloVixen again.”

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Posted 2 years ago

“Ordering online was easy. Delivery was prompt. Would order from velovixen again”

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Posted 2 years ago

“Great selection of fun and practical cycle clothing.”

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Posted 2 years ago

“Great choice for women”

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Posted 2 years ago

“Order handled quickly and efficiently including my refund on a returned item.”

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Posted 2 years ago

“The VV team are so helpful, nothing is too much trouble. Really great range of products and fabulous customer service :)”

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Posted 2 years ago

“No other womens cycling shop or online community like it!”

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Posted 2 years ago

“Excellent design, good quality and prompt customer service”

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Posted 2 years ago

“I love my funky Goodr cycling glasses!”

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Posted 2 years ago

“Great stock”

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Posted 2 years ago

“I love the jersey!! Just wish you did a short sleeved version as well!”

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Posted 2 years ago

“Dear Velo Vixen, You need to sort out your women’s sizing and get in line with the clothing industry in the UK. 1. Your sizing chart needs to equate to UK women’s sizes rather than body measurements 2. The clothing needs to be labelled with UK sizes rather than S - XXL. Personally, I am dismayed and put off when as a size 14 (average size) I find that your XXL shorts are too small. Are you trying to encourage women cyclists to buy from you? Or are you trying to put them off?!”

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Posted 2 years ago

Hi, Christine - thanks for your message. We take your point that sizing is a tricky one - arguably our biggest challenge. We do our level best to give easily understandable guides to all the different brands that we sell, and - not wishing to dismiss your point in any way - are often congratulated on their clarity. We note that you have only bought products from Castelli and Pearl Izumi so far, both of which are global cycling behemoths. Whilst we do frequently discuss sizing from a female perspective with our brand reps, as you can imagine a small family business in the UK makes only limited impact in adjusting the sizing scales for multinationals like these. This is why we endeavour to make each product's sizing chart easily visible, to allow each customer to interpret constructively for themselves. It's also worth mentioning that the cycle clothing norm remains different to the sizing scales for the broader clothing industry in the UK. We have spent 10 years devoting ourselves to encouraging women to cycle, and to making women's cycling kit accessible and positive. Indeed our livelihood depends on it, so we can only apologise that the net result has proved so dismaying for you. We will continue to do our very best. With best wishes, Phil (CEO)

Posted 2 years ago

“Rapida cap love the colour, material but would like a sizing option . Could do with being a tad smaller but still wearable .”

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Posted 2 years ago

“Great store, great service. Sadly the vixen pants I really wanted were out of stock.”

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Posted 2 years ago

“I ordered the VeloVixen cycling underwear as they seem like such a great idea. Unfortunately they were too small, and I am overseas with work so can’t easily return them. However, they are beautiful and I have gifted them to a friend, so all is well!”

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Posted 2 years ago

“Amazing customer service ! Love the profits and at a fair price.”

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Posted 2 years ago

VeloVixen is rated 4.9 based on 3,653 reviews