VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice stolen Goat jersey at a fair price Customer service is poor as I was not informed of exchange delivery at all and no confirmation of received return”

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Posted 3 years ago

“Bought as a birthday present for a good friend ......... yet to be given and opened; thus "still in the balance" but certainly an eye-catching piece of kit for a very pretty lady.”

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Posted 3 years ago

“Very nice shop with a lot of different clothes. Missing shipping abroad and they are allways out of sizes in the stuff I want to purchase.”

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Posted 3 years ago

“Love the website and delighted with my new super stylish cycling jersey, I’ll be back 😊”

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Posted 3 years ago

“I bought Stolen Goat bib tights and long sleeved top which are great and I really enjoy wearing. However, I ordered them on a Monday, hoping they would arrive in time for my first sportive on the upcoming Saturday, based on the website saying "2-3 days delivery". Unfortunately, it took a couple of days before I received a mail to say they were going to take longer. In the end, they arrived whilst I was doing the Sportive, but if I'd known they weren't going to arrive on time, I would have probably chosen different products that were able to be shipped before my event. This won't put me off using you again, but I will need to think more carefully if I want things to arrive more quickly in the future.”

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Posted 3 years ago

Dear Denise - I'm so sorry your order wasn't with you by the time you needed it. You're right that we would usually have had an order like yours delivered in time for the weekend, but unfortunately we have to order in certain products from our suppliers in order to offer as broad a range as possible. This is why we cover ourselves with our '2-3 days to dispatch' (rather than delivery) wording*. In many cases we do get packages out more quickly than that, but it looks as though at least part of yours will have been ordered in. I hope your sportive wasn't made harder than it needed to be without your new kit! And thanks so much for the vote of confidence that you would come back to us again. With best wishes, Phil (CEO) * If you did spot somewhere where we're saying 2-3 days delivery, we'd be really grateful if you could let us know so we can bring it into line with elsewhere on our site.

Posted 3 years ago

“Really love the colours and the whole ethos of the product, loved my bib shorts until my partner commented that she could tell what underwear I was underneath..now I’m really paranoid about flashing my rear..”

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Posted 3 years ago

Hi, Mel - thanks for your review, and sorry about the surprise element. For what it's worth, we should just remind you that wearing underwear under bib shorts tends to limit the effectiveness of the comfort that the pad and material provide (you may well be aware of this already). Could that be part of the issue here? The material is deliberately stretchy and will show the shape of anything worn underneath. I hope that helps? Best regards, The Vixens x

Posted 3 years ago

“It was my first purchase and took 7 weeks to receive my proper shorts after receiving a faulty pair two times in a row. Although this experience itself was not favourable at all, I hope it was just a one-off misfortune and would use VeloVixen because their product range is great and I want to support their business.”

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Posted 3 years ago

So sorry to hear things took so long - that must have been very frustrating for you. Having looked into it, it does seem like an unfortunate coincidence that things went wrong twice, so I can only apologise that you were on the wrong end of faulty shorts at all, let alone twice! Thanks for the vote of confidence, however - next time we're sure it will be smoother! Best regards, Phil (CEO)

Posted 3 years ago

“Love the design but I am quite large chested but narrow waist so the to comes up too short”

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Posted 3 years ago

“Pros: great print and textile Cons: bizarre sizing (xxl is twice the size of xl),...... And sorry, but the price will mean I won't be able to buy any more”

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Posted 3 years ago

“I love VeloVixen but on my latest purchase some tech hitch made it look like my basket hadn’t emptied despite the order going through, and that resulted in several emails offering discount if I checked out. Felt a bit cheated as if I’d dithered I would have saved money. I did raise the issue but only got confirmation of order. Bit of a shame really. My order did arrive promptly and was as expected - just full price! I would suggest not offering the discount to unprocessed baskets.”

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Posted 3 years ago

“Site is good. Products wer a gift well received. They were very delayed which is understandable right now but poor communications about this delay was less understandable.”

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Posted 4 years ago

“I bought 3 season socks for my daughter. She has been wearing them, 2 socks on each foot and says she still has cold feet.A better description would have helped.”

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Posted 4 years ago

“i first went to the site to buy a jacket - but they've sold out and no idea when they will have more”

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Posted 4 years ago

“Getting a bit too big for their boots and not so good on the customer service nowadays”

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Posted 4 years ago

Dear Francesca - we were very sorry to read that you felt this way. Reading back through our email exchanges, we remain a little confused as to where/how we went wrong - but would love to discuss how we could have done better, as per our phone message earlier this week. With best wishes, Phil (CEO)

Posted 4 years ago

“Very slow delivery”

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Posted 4 years ago

Hi, Lois - sorry your order took a little longer than usual. We were stymied by an slowing at our supplier's end and had to wait longer than we'd normally expect for your headband to be delivered. Best regards, Phil (CEO)

Posted 4 years ago

“Really pleased with the product selection and the product itself but when I tried to buy 2 products in the same session it charged me for postage twice. Couldn't work out why so gave up and got the second product elsewhere. Shame as it wasn't really what I wanted!!”

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Posted 4 years ago

Hi, Rose - so sorry you had a problem with our system. It's a glitch which we're resolving, but for future reference always feel free to contact us with an issue like this and we'll make sure you're not out of pocket. Best regards and happy cycling, Phil (CEO)

Posted 4 years ago

“I bought the new stolen goat items but the material was not as warm as I hoped and I returned it. Delivery also takes longer than Wiggle, so I was waiting longer than I had anticipated. I love the look of the clothes although the models you use are not body-shape/colour diverse. It feels quite an elitist sight mostly for riders who ride with clubs. (I am a Breeze Champion so lead rides for 100s of women, and most are not reflected on your website.) I love the concept and visiting the stalls at some of the early Cyclettas.”

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Posted 4 years ago

“Poor returns support”

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Posted 4 years ago

“The service wasn't great, even with allowances made for current times. Order was not dispatched and got 'lost' in the system. One item wasn't in stock, and I had to chase this up again a couple of weeks later. Whole order took several weeks to arrive. As much as I like to support small businesses, they are competing, and didn't did well in this case.”

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Posted 4 years ago

“I would like to buy more from you but I struggle to find the choice. I resist buying from China site (light in the box) but they do have a variety. Can we not do something like that with quality being the drive. Thank you Barbara”

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Posted 4 years ago

Hi, Barbara - thanks for your thoughts. Thanks for your order, and sorry you find there's not enough choice on VV. I'm a little unsure about what you mean exactly... is it choice of brands, product types, sizes...? Our small team beavers away night and day trying our darnedest to give as wide a choice as we can, but as a family business we are at the opposite end of the spectrum from the massive multinational retailers. So we do operate within limitations. We are certainly hoping to continue expanding our collection as time goes by. And quality will remain the unifying feature behind all our products, and that rules out plenty of possible contenders, as you'd imagine. Best wishes and happy cycling, Phil (CEO)

Posted 4 years ago

VeloVixen is rated 4.9 based on 3,653 reviews