VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

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“Great products and great service. Very prompt delivery and good communication throughout.”

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Posted 3 years ago

“Good products and excellent service.”

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Posted 3 years ago

“Great quality products at fair prices and excellent customer service.”

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Posted 3 years ago

“Received the wrong item initially but the back up and response were good and it was al sorted out quickly... good result Thanks”

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Posted 3 years ago

“Having discovered VeloVixen I have no need to shop elsewhere for cycling apparel now. A great selection of good quality, well fitting kit in stand out styles and colours.”

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Posted 3 years ago

“A great store to buy from and excellent personal service. I gave it good rather than very good cos of the wait for the item.”

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Posted 3 years ago

“Disappointed that this XXL was not XXL - very little choice at the bigger end of size range. Please could we have more consideration of fat women who cycle.”

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Posted 3 years ago

Hi, Susan - thanks for your review. I'm sorry you were so disappointed in your order. A couple of things to note: first, this order was actually for an XL jacket. You may be referring to your more recent order, which was for 2 XXL products? If so, it's worth pointing out that clothes can vary in shape as well as size, as you'll be aware, and unfortunately won't always work for all body shapes. It may be that that is what has happened here? For what it's worth, only a week ago we had an XXXL equivalent of the jacket you bought returned because it was slightly too large - the XXL worked well for that customer, which perhaps illustrates the disparities. More broadly, we do pride ourselves on our consideration of larger female cyclists - our range of XXL and XXXL sizes across brands is as wide as we can make it within what our suppliers offer. That said, the stock will not always be available, especially during these Covid times when supply chains are struggling. Whenever there is a larger option available from a brand, however, we will endeavour to offer it. With our own range, with each order we place with the factory we deliberately try to include a far higher proportion of XXL and XXXL products than would traditionally be thought of as standard. This is a reflection of our audience, which we've known for some years is not as whippet-like as certain manufacturers believe! And we will continue to look for options for larger cyclists like yourself. I hope that helps? With best regards, Phil (CEO)

Posted 3 years ago

“Very swift delivery of item ordered.”

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Posted 3 years ago

“Great cycling jersey and quick delivery.”

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Posted 3 years ago

“An Endurance Hummvee helmet was my VV purchase and after easy ordering and prompt delivery, I am wearing it with love! Thank you VeloVixen.”

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Posted 3 years ago

“Kept well informed of delivery. Very pleased with items when they arrived”

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Posted 3 years ago

“Good quality gloves. Arrived very quickly in secure packaging.”

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Posted 3 years ago

“Great kit, true to size, fantastic service.”

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Posted 3 years ago

“Great kit, excellent customer service”

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Posted 3 years ago

“Perfect customer service every time, quick, efficient delivery and the website is so easy to navigate, thank you Velovixen.”

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Posted 3 years ago

“Wonderful warm and well fitted bike tights & completely in love with my new purple MTB shorts with detachable padded cycling shorts. Please made the backs a little higher on the tights, us ladies with a booty.. need a little extra height on the fabric. Highly recommend them even in spite of that..”

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Posted 3 years ago

“Speedy delivery of goods, excellent product. Will definitely be ordering from Velo Vixen again! X”

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Posted 3 years ago

“Great range of bike gear for women. Very helpful and friendly too.”

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Posted 3 years ago

“Excellent service, prompt and friendly”

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Posted 3 years ago

“Delivery is very prompt. The team are happy to answer questions and give advice to help you make the best purchases. Really happy with my new outfit!”

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Posted 3 years ago

VeloVixen is rated 4.9 based on 3,653 reviews