VeloVixen Reviews

Name: VeloVixen
Address: Unit 28, Wheatley Business Park,, Wheatley
Rating: 4.85

4.9 Rating 3,653 Reviews

97 %

of reviewers recommend VeloVixen

4.9

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and very good customer service. Tip top experience all around”

Helpful Report

Posted 2 years ago

“Great service, communication about right. Competitive prices, especially at sale time. Really pleased with jacket. Like the fit detail that VeloVixen provide additionally to the manufacturer’s content.”

Helpful Report

Posted 2 years ago

“Love my Altura cycle shorts. Quick delivery”

Helpful Report

Posted 2 years ago

“Always great service and products along with accurate sizing and a good range.”

Helpful Report

Posted 2 years ago

“Good service and quality products”

Helpful Report

Posted 2 years ago

“Bought as a gift. Person loved it. Bought few things from VelovVixen for myself and for gifts. Easy website and very prompt delivery. Excellent commutations regarding deliver. Have a will continue to tell family and friends. Keep up good work”

Helpful Report

Posted 2 years ago

“Interesting selection of cycling clothes . Good delivery service and returns”

Helpful Report

Posted 2 years ago

“Good range, nice website, however, I returned one of the items and this has never been acknowledged, nor have I received a refund...”

Helpful Report

Posted 2 years ago

Hello, Maria - thanks for your review. We aim to refund returns within 10 working days, and having put through the refund today, I believe that's still the case. If you're ever concerned, you should call or email us - we are a small company and will always do our best to resolve particular issues when they're brought to our attention. We have been beset with issues over the last couple of weeks, including bereavements, bank holidays, postal strikes and annual leave, so it has taken a little longer than we'd normally aim for. However, like most online retailers we don't acknowledge returns until we process them - which has now happened. With best wishes, Phil (CEO)

Posted 2 years ago

“Good price point and selection, genuine sale reductions and always quick on delivery too. What's not to love.”

Helpful Report

Posted 2 years ago

“Returned one item and received prompt refund ordered replacement cycling shorts, different brand and very pleased. 😃 Nice to have a wider choice of items.”

Helpful Report

Posted 2 years ago

“Prompt delivery of ordered goods”

Helpful Report

Posted 2 years ago

“Great service, prompt delivery, would recommend”

Helpful Report

Posted 2 years ago

“Friendly and helpful staff with super service via email or phone.”

Helpful Report

Posted 2 years ago

“Great customer service. Always so helpful if I have questions and it's really easy to make returns. I have complete confidence when buying from Velovixen.”

Helpful Report

Posted 2 years ago

“Shorts much too tight, really horrible thick band of elastic on the waist - I had to cut this out, if I had not had to wear them the next day I would have sent them back.”

Helpful Report

Posted 2 years ago

Hi, Alice - sorry to hear the shorts didn't work for you. As you'll be aware, cycling shorts are a very personal thing, but It sounds as though these shorts were a size too small for you - another time, do feel free to send them back using our free returns service. With best wishes, VeloVixen

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“Very pleased with the orders. Great website.”

Helpful Report

Posted 2 years ago

“Received the cycling shorts in excellent condition , will continue to use this brand”

Helpful Report

Posted 2 years ago

“Love the quality and variety of gear, something for everyone”

Helpful Report

Posted 2 years ago

“Order completed and delivered really quickly, cycle shorts very good value for money and fit really well”

Helpful Report

Posted 2 years ago

VeloVixen is rated 4.9 based on 3,653 reviews