Vapour Depot Reviews

Name: Vapour Depot
Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk
Rating: 4.74

4.7 Rating 478 Reviews

94 %

of reviewers recommend Vapour Depot

4.7

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

support@vapourdepot.com

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Vapour Depot 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company. Very reliable shipping. Great stocks and discounts available.”

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Posted 5 years ago

“So glad i found this page very fast delivery thanks all.”

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Posted 5 years ago

“Perfect customer service and the juices are amazing”

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Posted 5 years ago

“Very efficient, order was sent promptly and correct, prices reasonable.”

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Posted 5 years ago

“good items fast shipping , everything I nedded thanks and keep it up”

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Posted 5 years ago

“Thank you thank you thank you ... yet again my husband was sooo happy with the items in the surprise box, fantastic service, and products, I will be ordering another next week for his birthday gift, I wouldn't buy from anywhere else xxx”

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Posted 5 years ago

“Brilliant”

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Posted 5 years ago

“Product good, price good, delivery fast.”

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Posted 5 years ago

“Fast delivery, good stock amount, good prices.”

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Posted 5 years ago

“Great price and more than expected in parcel”

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Posted 5 years ago

“Good products for fair pricing. Along with the very best you can Get in customer service. A++”

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Posted 5 years ago

“I found Vapour Depot when I searched the net for a good vape product web site and I found good products here and at fair prices”

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Posted 5 years ago

“Excellent service as always”

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Posted 5 years ago

“Very good prices and good stock. Excellent service. Definitelh recommended!”

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Posted 5 years ago

“I got my son a mystery box and he loved it the things you got inside were fantastic great jobs guys”

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Posted 5 years ago

“Great flavours!”

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Posted 5 years ago

“I ordered a surprise juice box as a gift for a friend and I was very pleasantly surprised by the excellent customer service. I contacted VapourDepot before placing the order with some questions and got a very prompt reply and they were very open to helping me personalize the box (removing the invoice, adding a personal note from me and the specific wish to only have mango flavours). When the item was ready to be sent, I even got a message asking me if it needed to arrive at a certain date. The recipient was overjoyed with the items and very impressed with the flavour choices Tony made. Service was a+, I would definitely recommend this as a gift for yourself or someone you know looking for some juice-inspiration. I know I will order one for myself down the line!”

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Posted 5 years ago

“Didn't send my entire order, left something out. Wouldn't refund the shipping even though I paid extra. Won't be shopping here again as a result.”

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Posted 5 years ago

Hello David, I'm sorry you feel that you have been let down. We did not intentionally leave any items out of your order, it was a packing error. We're only human so sometimes mistakes can be made, especially on orders with a number on flavour concentrates. Once you had contacted us to advise of the missing product, we shipped the missing item out immediately for you at our own cost. We would not refund the original shipping fee, as this is a cost which we incur from the shipping carrier (Royal Mail). Please note that the shipping cost you paid was for the tracked service, not faster processing or shipping speed. On this occasion, we can agree to refund the cost of the missing item to you. Meaning once that item arrives with you then you will have received it free of charge. If you wish to accept this, then just reply to the email that we will be sending you. I would hope you could reconsider your 1 star rating as we feel this is very harsh considering immediate resolution of the problem. Many thanks Jonny

Posted 5 years ago

“Very fast delivery. Very good package . And nothing wrong . Thank you very much”

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Posted 5 years ago

“Super fast delivery. There was some part missing but it got sorted without hassle and very quick”

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Posted 5 years ago

Vapour Depot is rated 4.7 based on 478 reviews