Vapour Depot Reviews

Name: Vapour Depot
Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk
Rating: 4.74

4.7 Rating 478 Reviews

94 %

of reviewers recommend Vapour Depot

4.7

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

support@vapourdepot.com

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Vapour Depot 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ways good service and product.”

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Posted 1 year ago

“Always fast delivery and excellent choice”

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Posted 1 year ago

“Efficient, fast & friendly service. Excellent quality products & communication was good throughout the ordering process. Would recommend to anyone. 5 stars!”

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Posted 1 year ago

“My elf mate bar and pods came to me faulty, through no fault of Vapour Depot. I emailed them to explain, they asked for details and then never got back to me, so I have spent £30 of pods that leak and burn straight through to the base of the bar constantly.”

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Posted 1 year ago

Hello Wednesday, I've checked with the support team and it appears that your emails were sent direct to a team member rather than the support mailbox. Unfortunately doing that time, the member of the team was on leave which would explain why no response was received. One of our support team will contact your directly to resolve the issues for you. I would hope that you are happy to reconsider your review rating once the issue is resolved to your satisfaction. Thanks Vapour Depot

Posted 1 year ago

“Excellent selection of flavour concentrates. Great prices. And super fast delivery. Got a returning customer here *****”

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Posted 1 year ago

“Products delivered promptly and without any issues each time. Great selection of popular juices, as well as many I haven’t tried before. Coil-star juices are great. Highly recommend!”

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Posted 1 year ago

“Excellent, timely service and shipping. Ordered was filled and posted quickly. Products are top quality. Thanks Vapour Depot. I will order again:)”

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Posted 1 year ago

“Came in good time. Exactly what I ordered. Thankyou!”

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Posted 1 year ago

“Good products, decent prices, quick delivery.”

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Posted 2 years ago

“A quick turn around of orders. My favourite juice has been out of stock in the past(jack blacks). I would like to alter the bundles offers for sugar free juice as I don't like cherry and it's always in the bundle. A larger bottle option would be good for the sugar free stuff.”

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Posted 2 years ago

“Received an opened and underfiled bottle . Will not use it again.”

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Posted 2 years ago

Hi there I'm sorry to hear that you've received an opened and underfilled bottle. I've asked one of the team to reach out to you directly using the order ID associated with the review to have the issue resolved for you. Regards Stuart

Posted 2 years ago

“Excellent customer service & extremely fast dispatch.”

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Posted 2 years ago

“Very good prices and very helpful with keeping up to date with delivery.”

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Posted 2 years ago

“Quick anf easy, worth the price and will be recommending to friends.”

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Posted 2 years ago

“2 bars didn’t work, emailed and messaged on Instagram and no response or reply. Wouldn’t use again”

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Posted 2 years ago

Hi Kirsty Unfortunately we cannot provide support on Instagram as we receive hundreds of messages each day which don't always hit our main inbox and have no way to link usernames to our customers. I have asked one of the team to reach out to you directly using the email address from your order and work with you to have your issue resolved. Regards Stuart

Posted 2 years ago

“Vapour Depot has just the flavours and mixes I need. None of the other sites seem to have it all in the same place. Very pleased with the products and the service. Would recommend.”

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Posted 2 years ago

“i don't go anywhere else, The price and service is spot on”

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Posted 2 years ago

“I recently used Vapour Depot for the first time. Their product range, prices and delivery are all excellent! Recommended!”

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Posted 2 years ago

“Have tried to contact customer service, no answer, the re chargeable vape stopped working after a week, won’t take a charge”

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Posted 2 years ago

Hi Jessie Sorry to hear that you did not receive a reply from our support team. We have been inundated with tickets recently with the Royal Mail strikes causing delays, however this does not excuse the lack of response. I have asked one of the team to reach out to you directly using the email address from your order and work with you to have your issue resolved. Regards Stuart

Posted 2 years ago

“Placed order and was posted out and received the next day . Great service and communication.”

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Posted 2 years ago

Vapour Depot is rated 4.7 based on 478 reviews