Vapour Depot Reviews

Name: Vapour Depot
Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk
Rating: 4.74

4.7 Rating 478 Reviews

94 %

of reviewers recommend Vapour Depot

4.7

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

support@vapourdepot.com

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Vapour Depot 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products. All flavours tried are of a high quality and taste amazing. Delivery always super fast. Highly recommend.”

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Posted 3 years ago

“Ordered the piggy bank custard big fill. Was delivered quickly the following day and it is one of the nicest custards iv had. And iv had plenty 😂 only thing is because it's a big fill you need an empty bottle as the nozzle is too wide to fill up your tank. I assume it's for pouring into 100ml bottles”

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Posted 7 months ago

“Will deal Vapour Depot all time now, very fast , effortless order and delivery, liquids came well packed and earlier than expected, excellent service, thankyou big thumbs up”

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Posted 1 year ago

“I ordered 3 blueberry pomegranate bar juice however I received the wrong item they sent me blueberry sour raspberry, so I emailed them and they apologised and they said they would dispatch the correct item to me. I received the order and again they sent me the wrong flavour and it was the blueberry sour raspberry instead off the blueberry pomegranate. I understand when someone makes a mistake for the first time but on the second time they would make sure it’s correct. I won’t be placing anymore orders with this company as I got let down twice now.”

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Posted 1 year ago

“Very happy with products, and efficient service - thanks!”

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Posted 1 year ago

“Updating review Problem been solved by supplier.”

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Posted 1 year ago

Hello Amanda, Thank you for your feedback. I have escalated this with our customer support team and you will be receiving a direct reply today. Please accept my apologies for any inconvenience, we are receiving a lot of tickets at the moment in relation to Royal Mail strikes. Once your issue has been resolved I hope you will reconsider your review rating. Many thanks The Vapour Depot team

Posted 1 year ago

“Always fantastic service from Vapour Depot.”

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Posted 1 year ago

“They asked me to write a review so here goes. Product arrived in good time and well packaged. product ordered accurate. Works very well. Almost considering myself a non smoker after 30 years on the b*stards.”

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Posted 1 year ago

“Always very happy with product and service. Thanks.”

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Posted 1 year ago

“Quick and efficient delivery”

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Posted 1 year ago

“Excellent service as always. In my many years dealinging with VD, I have never been sold a bad product or suffered poor quality customer service.”

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Posted 1 year ago

“I'm not happy with product taste not there won't be buying again”

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Posted 1 year ago

Hello Michelle, I've looked at the correspondence between yourself and our support staff. From what I can see you have mixed the concentrates in an e liquid at 30% flavouring. This is much more than we recommend. We display our recommended percentages on our product pages, we don't advise using much more than these values as it can cause an adverse affect, meaning the finished e liquids will appear to have no flavour and / or may taste very chemically. The products you received are the same products you would find elsewhere for example if you bought direct from the manufacturer. I'm sorry you feel that the products you received did meet your expectations however from a service point of view we have shipped & delivery the items in a timely manner and have tried to help & guide with your mixing via email. I hope you can reconsider your review rating to base it upon the service you received as opposed to the products. Thanks Vapour Depot

Posted 1 year ago

“Hands down my most favourite shop, always accurate orders received, always delivered in the time scale, well packaged, they always go above and beyond and out of their way to keep me and my family satisfied and returning. 5/5 Stars.”

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Posted 1 year ago

“Fast and good quality”

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Posted 1 year ago

“Quick dispatch and delivery”

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Posted 1 year ago

“The Coil Star line is the best on the market”

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Posted 1 year ago

“Im giving 3 stars because you sell nice p4oducta, but i dont know how to make a review since i have not received my order, it got stuck in customs and they are not giving my order to me so i lost the order and my money”

Helpful Report

Posted 1 year ago

Hello Fatmir, We have checked the tracking of your item and can see it reached the destination country / customs. Although the tracking does not show any further information in relation to customs status, it appears that the parcel has been sent back to the UK on 09/11. Unfortunately we do not have any control over the receiving countries customs procedures. Once we the package has arrived back with us, we will contact you directly via email to arrange a refund. I hope you can reconsider your review rating once the issue has been resolved to your satisfaction. Thanks Vapour Depot

Posted 1 year ago

“Great products perfect for my vape and the juice I get is exactly like the elf bars price is brilliant and delivery is quick would and have highly recommended to friends and family”

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Posted 1 year ago

“Exactly what I was looking for, great quality & Everything arrived quickly.”

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Posted 1 year ago

“Love this site great deals delivery always fast never had any issues”

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Posted 1 year ago

“Paid for 48 hour delivery placed the order at 2pm Friday didnt receive the order till the following Friday”

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Posted 1 year ago

Hi there, We have checked your order details. I can see the order was shipped on Monday the 24th of October, however Royal Mail workers were took strike action on Tuesday 25th of October. This mean that the package would not move through the Royal Mail network on that day. I can see the delivery arrived on the 28th of October, which was 2 working days after dispatch, within the expected time frame. I would hope you can reconsider your review rating based on this information. Many thanks Vapour Depot

Posted 1 year ago

Vapour Depot is rated 4.7 based on 478 reviews