Vapour.com Reviews

Name: Vapour.com
Rating: 4.69

4.7 Rating 2,738 Reviews

93 %

of reviewers recommend Vapour.com

4.7

Based on 2,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vapour.com 5 star review on 9th January 2023

Pamela Thomson

Vapour.com 5 star review on 7th February 2021

Anonymous

Anonymous // 01/01/2019

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“Been using this product for nearly 5 years and not once have I had any issues with it. The taste is constant...however, the bottles are too small...20ml would be so much easier. Sales staff are great and parcel always arrives on time.”

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Posted 4 years ago

“Great product and brilliant customer service. Thanks”

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Posted 4 years ago

“gd product”

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Posted 4 years ago

“Always quick delivery”

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Posted 4 years ago

“Always on time and a nice discount”

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Posted 4 years ago

“Ordered blueberry, blackberry and orange instead was sent blueberry and forest fruits”

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Posted 4 years ago

“A great service and very fast service”

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Posted 4 years ago

“I have recently received 10 menthol cigalikes, which were not in a sealed box. 2 of the individual boxes were empty. I have written to customer services. Strangely, no response!”

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Posted 4 years ago

“Love this company it’s the best”

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Posted 4 years ago

“Never received product have asked twice by email no reply”

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Posted 4 years ago

“Good service normally but I would say that I am disappointed that when items are out of stock such as battery chargers below (this happens quite often) you stand to loose your discount when they do appear again on line; ie: discount code has expired and need urgently so cannot wait for next offer. In addition I was not given the option of an email advising me when they were back in stock meaning I had to keep going on line to check. Sadly poor customer service in my book.”

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Posted 4 years ago

“To be honest with you it was my first order, and found the product, not to my liking, I found I starting having the hic ups ,so even with it being cheaper than on the street in retail outlets”

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Posted 4 years ago

“I've been using Vapour since the days it was Vapourlites but over the last year, the breadth of products and customer service has noticeably declined. Unanswered emails, and no help with offering alternative products for those discontinued or out of stock (such as eVod Spinner batteries), is a poor customer experience. The inability to use discount codes on Xpacks is another gripe - even at £2.50 a bottle, the fluids are significantly more expensive than those offered by other vape retailers.”

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Posted 4 years ago

“Easy to order & fast delivery”

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Posted 4 years ago

“If i could give it ZERO stars i would. Emailed kn day of next day delivery to say they were actually out of stock and would have to refund me. Im disabled and cant get out to shops to order what i need.”

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Posted 4 years ago

“These customized are very good just right for me but recently had a couple that have been empty hope this doesn't happen to often, because I like these better than any I have tried they are just like the taste of real tobbaco”

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Posted 4 years ago

“While trying to give up smoking I happened to use Vapour.com and have been happy with the service always.”

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Posted 4 years ago

“I've used these for some time instead of tobacco and found them really useful. The delivery service is spot on. 10/10”

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Posted 4 years ago

“Fair price, good service and fast delivery. Nothing more to say”

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Posted 4 years ago

“As always- easy to order - nice voucher reduction and fast dispatch equals fast delivery. 100% satisfaction 👍🏻”

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Posted 4 years ago

Vapour.com is rated 4.7 based on 2,738 reviews