“Received faulty product, had to pay out of my own money to send it back, had to chase vapeclub for info regarding my refund and have still yet to receive an outcome.”
“I ordered my usual amount of 10ml liquid but then my e-cig broke. I sent the remainder of bottles back to exchange for pods. A few back and forth e-mails to make sure everything was communicated properly and I have received my pods today. Absolutely no problems whatsoever. Thank you Vape Club.”
“Delivery is fast and customer service is the best I have experienced! Prices are great and I wouldn’t purchase from any other supplier!Well done Vape Club! The item was initially damaged but they sent another immediately!”
“Excellent next day delivery service and great products.
I had an issue with an Item purchased,, their Customer Service support was outstanding. The item was returned and a replacement item was sent to me within 24 hours, all communication with them was clear and hassle free.
I will definitely recommend them and wouldn’t hesitate to order from them in the future. Great company.”
“I ordered what I thought was Mint, aniseed and liquorice flavour vape juice, however when I tried it it was not the right one, on the box it says Cherry and Blackcurrent. I never buy fruit flavours as I know I don't like them. When I wrote to customer services a rather condesending person told me that that is what you get if you order on line as you cant try them first and just because I didn't like the flavour it didnt mean there was anything wrong with the product, they offered me 25% money back.
I did not want money back, I would have been happy with a replacement and would of happily sent the others back. I have spent hundreds of pounds with this company and have never complained before but felt the description on their website was wrong. I have photos of their website description and photos of what it says on the box.......Never the twain shall meet.....TOTALLY Different!
I would say as long as you are spending your money with them all will be fine but don't dare to complain or question what their description says because you will get short, sharp thrift!! AVOID.....Go to a reputable shop”
“Minor hiccup with my delivery last month was quickly rectified without any hassle. Really appreciate how these guys handle customer service. They have been consistently great over a two year period and I'll be continuing to use them as long as that happens.”
“176/5000
I am an Italian and I discovered your site to buy liquids for electronic cigarette. I found your company really very serious, fast and very very stocked”
“Great vape shop. Amazing selection of juices and equipment. Fast delivery. And great after sales service with the online chat. I got a response in 30 seconds and the person responding had all the knowledge to help me!!! 5* all the way!!!”
“Vape Club are very professional company and my go to for all vape needs.
Recently had an issue with a product I bought, within 5 minutes of messaging the live chat, my issue was resolved and was provided with a missing component the very same day!”
“Vape Club is my go to! I won't shop with anyone else. Delivery is quick, prices are good. And on the odd occasion where something goes wrong with the order the customer service team always reply quickly and solve the problem there and then. I can not fault them.”
“placed my order and was here within two days only to find that lemon tart was mango tart emailed vape club and they sorted the problem straight away no fuss and allowing me to keep the wrong order fantastic service have been using these guys for a while now and the service is second to none keep up the good work”
