Vape Town Reviews

Name: Vape Town
Rating: 4.79

4.8 Rating 7,486 Reviews

95 %

of reviewers recommend Vape Town

4.8

Based on 7,486 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vape Town:

We have an enormous range of vaping hardware and e-liquid available to you all with same day despatch and shipping. We stock e-liquids from world famous companies such as Cosmic Fog and also have a great range of UK made liquids.

We hand pick all our products from the likes of Kangertech, Aspire, iSmoka Eleaf, Innokin, Sigelei and Efest. Our direct relationships with these brand leaders enable us to get the very best pricing for you our customer. So if your looking for a simple 650mah battery or coil and cotton for you RDA you in the right place.

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Vape Town 5 star review on 7th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep sending me the wrong order. First time they corrected it but this last time they seem to be airing me.”

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Posted 3 years ago

“Disappointed not 3 for £10 anymore and all my points have disappeared”

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Posted 3 years ago

“great customer service - however”

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Posted 4 years ago

“Faulty battery dies quick”

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Posted 4 years ago

“Haven't received my order yet so can't leave a review”

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Posted 4 years ago

“Sold wrong product despite a long chat beforehand to establish my needs.”

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Posted 4 years ago

“I have only marked Vape Town down due to the fact I bought some of their branded e juice and it was vile. The service side of things are great.”

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Posted 4 years ago

“There’s isn’t any support here. I’ve brought two vapes in 3 months. The first I had knocked over and then button got stuck in. There was no advice on what to do here just pushed to buy another. I brought a new vape and just randomly stopped working after 6 weeks. Contacted the company to see if there was a warrantee and support given.”

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Posted 4 years ago

“When we initially bought our vapes we received excellent and attentive service however, yesterday, we returned to the shop as one of the vapes appeared to be leaking. The man who served us was rude and offhand and very unhelpful”

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Posted 4 years ago

Hello - can you please email me via online@vapetown.co.uk your contact number so I can resolve this for you. Mike

Posted 4 years ago

“Lady wasn't very friendly (Tiverton Store), infact moaned about previous customer once he left. Rather rude to myself so will be going elsewhere in future.”

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Posted 4 years ago

“In store experience is always very good , unfortunately the website is really very bad I have given up trying to place an Order online on several occasions now whilst trying to purchase multiples of different items it has proved nearly impossible to add items to the basket , on the odd occasion it has been possible , once I’ve tried to add more I find it either impossible to further items to the basket or that the original items will have disappeared !! . I will continue to use the shop but unfortunately attempting to use the website just isn’t worth the hassle which is a real shame as my local shop doesn’t stock the just juice range and I have had to go elsewhere online to purchase .”

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Posted 4 years ago

“Hi I’m abit disappointed as to before lock down I did collect quite a few points towards discounts but since you’ve changed your systems all my points I had earned have disappeared. Regards Mark Mcdonald”

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Posted 4 years ago

“I ordered tigon coils.. when my parcel came it was some other aspire coils?!? Not tigon!!”

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Posted 4 years ago

“Slow service only 1 customer in front of me yet took over 20 mins before I was seen not good enough.”

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Posted 4 years ago

“Vape was spitting liquid everywhere and delivery took ages”

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Posted 4 years ago

“There isn't enough info when buying coils for my smok prince twice i bought the wrong ones now. To much wattage and my vape stops working”

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Posted 4 years ago

“I don't have an issue with vape town as a service but the quality of the products I've purchased for the price has atrocious, I will not be purchasing any more Next Levl Juices especially at the price Vape Town sells them.”

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Posted 4 years ago

“Your staff need to have better knowledge of vape products with the exception of John the store manager he doesn't know what he is talking about”

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Posted 4 years ago

Hello If you could please email me the issues you had in store I will look into this online@vapetown.co.uk Regards Mike

Posted 4 years ago

“Wish that someone at your head office would get there act together and put all my points in one place. I have 20 on the current list, 184 on the previous system & 82 from buying on line. Please reply to this ASAP. Your shop in Barnstaple did try to send me via my phone how to collate altogether bu to no avail.”

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Posted 4 years ago

Hello Your emails have been answered. Please check your spam/junk. You had checked out as a guest on our site previously therefore no account was created. When doing this points will not go on your account as you do not have one. You have been sent a link to sign up for an account. Once this is done we can merge the shop and online points/accounts together. These links that can be found on our site explain the loyalty points system. https://www.vapetown.co.uk/pages/loyalty https://www.vapetown.co.uk/pages/customer-accountsRegards Mike

Posted 4 years ago

“I bought some vape juice a new product next level rasberry and strawberry and lime was very harsh on my throut and wasnt very happy a waist of £25 but other things i by are very good”

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Posted 4 years ago

Vape Town is rated 4.8 based on 7,486 reviews