Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Quick decision and action Thank you”

Helpful Report

(Sadiqa Manan) - Posted 5 years ago

“Very easy to communicate and very friendly, explaining all the details about insurance. Very pleased. Thanks.”

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(Anica Mulder) - Posted 5 years ago

“Very happy with price and service”

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(Kazi Ahmed) - Posted 5 years ago

“Very friendly and helpful”

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(Anica Mulder) - Posted 5 years ago

“Great efficient service and would very much recommend these guys to anyone”

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(David LaBorde) - Posted 5 years ago

“Rachel was very helpful and patience, excellent communication overall a very good experience.”

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(Rachael Griffith) - Posted 5 years ago

“Helpfull & made it easey”

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(Millicent Nkwane) - Posted 5 years ago

“The service was very good and helpful.”

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(Alexandra Pyman) - Posted 5 years ago

“After purchasing the policy via a price comparison site I paid the deposit and set the policy up, I asked for a bit more information that I also provided via the web site. The following day the insurance company called me to validate the policy and basically went back through a full proposal, when you run a business your time is precious, I was on the phone for a long time. Then I was told as my van has racking inside the premium had changed by around £300! I would assume having racking to secure your items in transit would be a good thing! In turn would lower the premium. I obviously refused this as I has another quote elsewhere cheaper. The staff member put me on hold and then returned to advise me it was only £10 ish more expensive after speaking to her manager. I was a little annoyed as in my eyes you had nailed me down and taken my original deposit to then try and screw me over the following day! You should offer your best price and honor it, you would probably have alot of very happy repeat customers if you did.”

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(Anica Mulder) - Posted 5 years ago

“Extremely unprofessional.”

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(Sadiqa Manan) - Posted 5 years ago

“Great efficiency”

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(David LaBorde) - Posted 5 years ago

“Very helpful. Found me a good deal.”

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(David LaBorde) - Posted 5 years ago

“Very helpful”

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(Alexandra Pyman) - Posted 5 years ago

“Sorted quickly so I could drive the same day”

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(Millicent Nkwane) - Posted 5 years ago

“Very helpful thank you”

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(David LaBorde) - Posted 5 years ago

“thankyou for your service so far”

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(Sadiqa Manan) - Posted 5 years ago

“Prior to using VLD I changed my van insurance policy every year but I have now been with them for the last 3 years.”

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(Joseph Heater) - Posted 5 years ago

“Polite courteous customer service advisor. Help alleviate my concerns of a fraudulent text in regards to the recent insurance I had taken out. Supportive throughout the call and organised my policy without fuss. Thank you.”

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(Annie Mguba) - Posted 5 years ago

“Very efficient and great service”

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(Sadiqa Manan) - Posted 5 years ago

“Very good customer service”

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(Millicent Nkwane) - Posted 5 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews