Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Van direct we're very helpful, I spoke with Millicent, who found the policy that is right for me. At a very affordable rate.”

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(Millicent Nkwane) - Posted 5 years ago

“Very pleased with service”

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(David LaBorde) - Posted 5 years ago

“It was lovely to talk to Lauren she was very polite and cheerful and made a normally stressful experience easy she deserves a pay rise”

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(Lauren Barnard) - Posted 5 years ago

“The service was excellent from go compare to the call from Anica Mulder they werenot the cheapest but there cover seem the best and I got the feeling the put the customer first. Great engagment and service and faultless support from Anica who made this the simplest of task to get us insured and on the road. Just perfect highly recommend,”

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(Anica Mulder) - Posted 5 years ago

“Efficient and friendly”

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(Alexandra Pyman) - Posted 5 years ago

“Unsure to start with when I pick up the phone, but I was reassured the more we spoke”

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(Millicent Nkwane) - Posted 5 years ago

“Very Satisfied with the customer Service very polite and on the phone”

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(Anica Mulder) - Posted 5 years ago

“Florence was fantastic and friendly, understood my needs and did a great job getting me a good deal that other companies couldn't.”

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(Florence Dantjies) - Posted 5 years ago

“Good service”

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(Joseph Heater) - Posted 5 years ago

“Not much to say, easily done. all sorted.”

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(Joseph Heater) - Posted 5 years ago

“Very friendly and well informed young lady. Plesent manner.”

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(Lauren Barnard) - Posted 5 years ago

“Very helpful member of staff”

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(Tayla Conway) - Posted 5 years ago

“Although I found the web site a little frustrating, the assistance I received over the phone (Nosiphiwo Mute) I was more than happy with. I find it very difficult to talk to people and get muddled on the phone, but I was dealt with very professionally and patiently. Thank you”

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(Nosiphiwo Mute) - Posted 5 years ago

“Hassle free service and competitive pricing, nothing not to like.”

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(Kazi Ahmed) - Posted 5 years ago

“Been with Van Line Direct for a couple of years now. Always found your operatives very courteous and helpful. Plenty of communication when up for renewal too.”

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(Joseph Heater) - Posted 5 years ago

“Very good but couldn’t understand what is the point of an online form when you have to repeat everything again on the phone”

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(Nosiphiwo Mute) - Posted 5 years ago

“Very helpful”

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(Florence Dantjies) - Posted 5 years ago

“Very helpful, excellent service.”

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(Rachael Griffith) - Posted 5 years ago

“I was passed through about 4 times before someone could deal with my query. It was all dealt with efficiently though when I did speak to the right person so thank you.”

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(Sadiqa Manan) - Posted 5 years ago

“Took a long time!”

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(Millicent Nkwane) - Posted 5 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews