Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Friendly , helpful service”

Helpful Report

(Richard Clark) - Posted 5 years ago

“Excellent service, regards.”

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(Tauriq Kannemeyer) - Posted 5 years ago

“Very good and quick to find The best option for my van Less than 24 hours and agreement all gone through Will use them again in the future”

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(Sadiqa Manan) - Posted 5 years ago

“Very easy to deal with, customer service A1”

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(Rachel Power) - Posted 5 years ago

“Been a customer for many years and will continue to be”

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(Tayla Conway) - Posted 5 years ago

“A good phone manner.”

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(Zinzan Finnucane) - Posted 5 years ago

“Friendly happy service”

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(Anica Mulder) - Posted 5 years ago

“Good easy to deal with service.”

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(Tayla Conway) - Posted 5 years ago

“Helpful with requirement”

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(Sevena Reynolds) - Posted 5 years ago

“He was good but previous callers did not finish job. Also on phone very long time trying to get sorted.”

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(Joseph Heater) - Posted 5 years ago

“Excellent customer care. Very polite and very helpful. Stopped me from leaving VLD!”

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(Tayla Conway) - Posted 5 years ago

“Thanks good service.”

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(Sadiqa Manan) - Posted 5 years ago

“Friendly operators, good efficient service”

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(Tayla Conway) - Posted 5 years ago

“Very helpful service”

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(Millicent Nkwane) - Posted 5 years ago

“I dread dealing with insurance but Ben addressed my request for an online price match quicker and more efficiently than I’ve ever had it done before. It was a breeze he also helped me address a query with my no claims bonus. Super quick call, polite and easy to understand chap. Very happy!”

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(Ben Avenell) - Posted 5 years ago

“Overall it was very good however when the T & C chat was finished i had a slight query - pressed 1 as instructed to get back to you and there was no response! (all i was going to ask was that it was,nt necessary for me to resubmit my no claims bonus info) Kev Thompson”

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(Rachel Power) - Posted 5 years ago

“Very nice and helpful lady.”

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(Sevena Reynolds) - Posted 5 years ago

“Applied online and hoped that I might only have to send some proof of Years no claims. Was sent more emails after initially sending this info and had to repeat to someone over the phone everything that I’d inputted already done online. Pointless”

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(Sadiqa Manan) - Posted 5 years ago

“Helpful and good customer service👍”

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(Nosiphiwo Mute) - Posted 5 years ago

“Millicent Nkwane from *Van LineDirect* was brilliant. Excellent service and she guided me throughout the phone conversation and helped me through the. Over I needed for my vehicle. Couldn't ask anymore. Excellent staff ”Millicent Nkwane” you have Van LineDirect 👌👌👍👍”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews