Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems everything went smoothly and quickly.... thank you.”

Helpful Report

(Florence Dantjies) - Posted 5 years ago

“Well done”

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(Florence Dantjies) - Posted 5 years ago

“From the start this company was very poor. I was on hold for 80 mins after buying the policy as I had to activate the policy. Customer service were very rude. After going over all the info again after I had already put in all online I was then told I would have to pay an additional £25.00 to amend the policy as I had put something incorrect online. What a joke of a company. All the negative reviews say it all really 👍”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

Dear Mr Jones, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 5 years ago

“What was quoted online was not what I ended up being charged. The deposit was high. Usually I only have to fill in the information online and that should be enough information, maybe one or two questions over the phone when I take out an insurance policy. This service was going through every single question id already gone through online with people who could barely speak English and were not enthusiastic about their job in the slightest. Took me over 25 minutes on the phone to RE-apply for my insurance even though I’d done all of this online. I had already paid the deposit then they wanted more! Our circumstances had not changed since applying online and if this is what I have to do just to apply, goodness knows what it will be like if I had to for any reason claim- it’ll take a lifetime!”

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(Millicent Nkwane) - Posted 5 years ago

“Customer service poor get passed around from one agent to next not a clue what there doing”

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(David LaBorde) - Posted 5 years ago

“The policy is ok but not sure how you get £118 pounds to cover a monthly payment”

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(Joseph Heater) - Posted 5 years ago

“Very good to deal with hope Fully .”

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(Florence Dantjies) - Posted 5 years ago

“Easy to use a very helpful in finding the right insurance”

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(Millicent Nkwane) - Posted 5 years ago

“Bit of a scam unable to pay on line and cost rises when contacting sales team please stop it”

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(Millicent Nkwane) - Posted 5 years ago

“You think you have completed everything online then you get a call oh mygod why did i waste 20 mins online if your then going to repeat and ask me for verification of every question”

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(Nosiphiwo Mute) - Posted 5 years ago

“Excellent company would highley recommend to anyone looks after customers by not contionusly putting prices 10/10”

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(Ben Avenell) - Posted 5 years ago

“Very helpful but most information was never past onto them from confused.com but van line direct sorted it out”

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(Sadiqa Manan) - Posted 5 years ago

“Very good I made a quote online and they rang me straight back answered all my questions”

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(Tauriq Kannemeyer) - Posted 5 years ago

“Very easy to get a quick quotation and the price was amazing”

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(Sadiqa Manan) - Posted 5 years ago

“The sales man was clear precise understanding calm, gave me no pressure to buy, was very professional in his ways, besides being a good price, I bought because of the salesman’s attitude to”

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(David LaBorde) - Posted 5 years ago

“Friendly advisor”

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(Millicent Nkwane) - Posted 5 years ago

“I am happy to be part of Van Line Direct”

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(Millicent Nkwane) - Posted 5 years ago

“Prompt and attentive service”

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(Sadiqa Manan) - Posted 5 years ago

“Absolutely pulling my hair out with this company. Quote was not what it seemed, forever getting put on hold and through to various departments to still not have the matter resolved go with this company at your peril”

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(Millicent Nkwane) - Posted 5 years ago

Afternoon, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 5 years ago

“👍 very helpful”

Helpful Report

(Florence Dantjies) - Posted 5 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews