Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to get back a quote and be far the cheapest”

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(Zinzan Finnucane) - Posted 5 years ago

“I was very happy with sever on the phone”

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(David LaBorde) - Posted 5 years ago

“quick simple insurance ,simple”

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(Millicent Nkwane) - Posted 5 years ago

“Second year for insurance”

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(Zinzan Finnucane) - Posted 5 years ago

“Very happy with the service. Helpful staff.”

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(Rachael Griffith) - Posted 5 years ago

“10 out of 10 👍🏻”

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(Millicent Nkwane) - Posted 5 years ago

“very good but they keep texting me even though ive told them its in the post apart from that brill service”

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(Richard Clark) - Posted 5 years ago

“Very efficient service”

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(Florence Dantjies) - Posted 5 years ago

“I always have very good customer support from Van Line Direct, will try to recommend all my friends and family for any insurance needs.”

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(Zinzan Finnucane) - Posted 5 years ago

“Brilliant service, well trained and professional staff..”

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(Sadiqa Manan) - Posted 5 years ago

“So far so good with pricing and process to purchase policy. Good call centre experience and hoping it continues into Cust Services which is where it normally goes wrong!!!!”

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(Kazi Ahmed) - Posted 5 years ago

“Comparison sites often send you into the unknown and naturally, getting the cheapest price for cover can come with it's problems. No so in this case. My whole experience was very positive. I was asked to phone the company and was quickly answered by a member of staff who was efficient, personable and knowledgeable. I'd absolutely recommend using this company.”

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(David LaBorde) - Posted 5 years ago

“Too many text and calls. Have decided to cancel. Very difficult to set up. Never had difficulty before. Going back to original insurer.Can't get through on the phone. Then sent round different department's. An hour wasted.Won't use again!”

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(David LaBorde) - Posted 5 years ago

“Very smooth and great no nonsense sales team”

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(Rachael Griffith) - Posted 5 years ago

“Very good service and great staff”

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(Annie Mguba) - Posted 5 years ago

“Phone sales department to get through quicker”

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(Sadiqa Manan) - Posted 5 years ago

“Very easy to deal with and very helpful”

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(David LaBorde) - Posted 5 years ago

“Very easy to deal with. Polite staff. No long winded jargon.”

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(Millicent Nkwane) - Posted 5 years ago

“Efficient service sorted ever thing out that was required.”

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(Anica Mulder) - Posted 5 years ago

“Very polite and professional. Although I dont know all the steps required to achieve a good customer service but I felt like he did everything by the book.”

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(Joseph Heater) - Posted 5 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews