Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.90

4.9 Rating 873 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery from on line order.”

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Posted 9 years ago

“Good product - reasonable price - appalling delivery! I paid extra for 24 hour delivery and gave detailed instructions for the possibility of not being in. I received both text and e-mail from Mail UK to confirm the delivery slot. In the event, I WAS in - but no attempt was made to deliver. When I checked the tracking information UK Mail indicated that they had attempted to deliver, but alleged that no one was available to receive the goods; an outright lie! I e-mailed them to complain and they totally ignored my complaint. The following day the parcel was delivered and UK Mail e-mailed me to tell me that my situation was now resolved. Shocking contempt for customers. Really lousy delivery company. If your reputation is important to you, you should review your delivery procedures.”

Helpful Report

Posted 9 years ago

Hi Ian, we are very sorry that you experienced problems with our courier, we do always track items, however we only saw that the delivery was attempted, then reattempted successfully the following day - this is the first that we had heard that there was a problem. We will of course follow this complaint up with UK Mail as this service is not acceptable. Our sincere apologies for the inconvenience caused. Kind regards Vanilla Wood Floors

Posted 9 years ago

“Wonderful service as usual.”

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Posted 9 years ago

“goods arrived quickly as description . Good easy to manage website.”

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Posted 9 years ago

“Product as described, delivered quickly at a good price. ??”

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Posted 9 years ago

“Good price, quick & efficient delivery - excellent.”

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Posted 9 years ago

“Good service and sell a good quality product only reason i did not buy was that I got out voted A wider board was the choice of the day,”

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Posted 9 years ago

“Very helpful from our initial enquiry through to ordering & delivery of the Osmo Polyx products recommended to us. Would definitely recommend & use again.”

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Posted 9 years ago

“Fast prompt delivery thanks”

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Posted 9 years ago

“Excellent delivery & customer service, wood flooring is of excellent quality, would recommend.”

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Posted 9 years ago

“Good website, Great Service, Fast Delivery...”

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Posted 9 years ago

“I received my goods the day after ordering - magnificent what more can I say.”

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Posted 9 years ago

“Easy ordering, prompt delivery, excellent packaging. No problems.”

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Posted 9 years ago

“Easy, quick in both placing the order and delivery”

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Posted 9 years ago

“Speedy delivery, came by Hermes one of the better delivery services. Vanilla Wood Floors carry a comprehensive stock of aftercare products at a very competitive price. Will certainly use them again.”

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Posted 9 years ago

“Great value and service. My underlay arrived so quickly and was pounds cheaper than elsewhere.”

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Posted 9 years ago

“Excellent service with really competitive prices, and the goods were delivered within 24 hours of the order!”

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Posted 9 years ago

“Positive staff who were interested in giving a good service. A pleasure to deal with”

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Posted 9 years ago

“Very helpful, good customer service.”

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Posted 9 years ago

“Helpful, friendly and reliable people. Had issues with item being delivered to me and they sorted it straight away. Recommend buying from them”

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Posted 9 years ago

Vanilla Wood Floors is rated 4.9 based on 873 reviews