Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.90

4.9 Rating 873 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“Super fast service, would definitely come back to this company. Thank you”

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Posted 8 years ago

“In these days many companies sell the same products online and the only difference is the quality of service. How nice to find a company that excels at excellent service, my goods arrived the next day even though I had placed my order late, and were very well packed. Couldn't have been a better experience with a supplier, thank you!”

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Posted 8 years ago

“delivery charge let them down. other than that they were the cheapest for the products.”

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Posted 8 years ago

Many thanks for your order and for taking the time to leave a review, however this order was for Osmo sample sachets and your delivery was free

Posted 8 years ago

“Overall service very good. Goods arrived earlier than expected and in good condition. Vanilla provided clear details of where the order was up to and courier provided similar clear information”

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Posted 8 years ago

“Requested several samples and they were sent out very quickly. Phone call for advice was great with staff veing vrey helpful”

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Posted 8 years ago

“I am genuinely very pleased with my purchase I had ordered the stair nosing from a supplier only to have to send it back because of poor quality My order from Vanilla Floors arrived promptly and the wood was of a high quality and exactly what I needed It was also packaged realy well I would definatly recommend this company and will be using them again Very pleased”

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Posted 8 years ago

“The items we requested were sent very quickly,where of very good quality and easily fitted.”

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Posted 8 years ago

“great service”

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Posted 8 years ago

“I have dealt with Vanilla wood floors before and their products are excellent. very helpful and can't do enough for you. my only advice would be to them is to change the delivery company they use for weekend delivery as they didn't deliver when they should off. But vanilla wood floors were very quick to rectify this problem and sort out.”

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Posted 8 years ago

“The lady who took my call was first class she was efficient and knowledgeable about the products and helped me order the 2 I required. The delivery company managed to deliver 2 days late, they did not attempt a delivery on the date and time their tracking system advised as I was waiting at home waiting for an appointment at that time.”

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Posted 8 years ago

“Very helpful advice and services”

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Posted 8 years ago

“Very speedy delivery and am completely happy with the product: it was the best price at Vanilla Wood Floors. Will use them again.”

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Posted 8 years ago

“Excellent price for the product with realistic p&p charges. Order was received in a timely fashion and well packaged. Excellent service. Will use again.”

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Posted 8 years ago

“Eventually i managed to buy a 20xbox of sika bond T52 sausages and a 25m2 roll of sika mat via a Google list. [you were about 10th on the list and the third i tried] I phoned to check that you had the sika bond and the lady was helpful. I then phoned to check on the sika mat and the man was helpful. The orders were confirmed by e-mail very efficiently on 3 march. So far everything is OK. The only problem was a glitch between you and the carriers APC. The orders were due to be delivered on 7 March. At the time this was not convenient so i changed the date on-line to 8 march. The items have just been delivered today, the 7th. it was fortunate I was in because my wife had sprained her ankle and we had to cancel our previous appointment. Otherwise this might have caused a problem because the items have to signed for. So you need to check up that your delivery system is fit for purpose.”

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Posted 8 years ago

“Very quick delivery, goods exactly as described. I would use again and recommend.”

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Posted 8 years ago

“a very nice person with relevant knowledge was able to answer all my queries on the telephone (on how to care for my new wooden floor), I ordered from her with minimum effort, and all arrived 2 days later, extremely well packed.”

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Posted 9 years ago

“Always very helpful. Sound advice. Always very fast delivery usually next day .”

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Posted 9 years ago

“Easy, straight forward. Delivered on time. Will use again”

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Posted 9 years ago

“Very fast delivery, all very good.”

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Posted 9 years ago

“I placed a small order with Vanilla (many suppliers would not forward these quantities) I found them very helpful and professional and their delivery was very prompt and efficient, I can happily recommend them and will definitely be using them again.”

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Posted 9 years ago

Vanilla Wood Floors is rated 4.9 based on 873 reviews