Vanilla Wood Floors Reviews

Name: Vanilla Wood Floors
Address: Unit 8 Executive Park, Hatfield Road, St. Albans, Hertfordshire
Rating: 4.90

4.9 Rating 873 Reviews

100 %

of reviewers recommend Vanilla Wood Floors

4.9

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vanilla Wood Floors:

Vanilla Wood Floors takes pride in being the UK’s premier source wood floors supplier for the highest quality Engineered Wood Floors and wood floor accessories.

Visit Website

Phone:

02082362366

Email:

info@vanillawoodfloors.co.uk

Location:

Unit 8 Executive Park,
Hatfield Road,
St. Albans
Hertfordshire
AL1 4TA

Vanilla Wood Floors 5 star review on 13th December 2021

James Emeny

Vanilla Wood Floors 5 star review on 4th December 2021

Jan Zemko

Vanilla Wood Floors 2 star review on 9th June 2021

Philip Calvert

Anonymous

Anonymous // 01/01/2019

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“Excellent service. The goods I had ordered arrived in three days. The prices were very competitive too. I will be using Vanilla Wood Floors in the future.”

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Posted 6 years ago

“I ordered two tubs of encapsulator on Thursday, paid for next day delivery. My product never turned up on the Friday or Saturday. I called the office on Monday to ask where it is, and was told that the delivery van broke down, which is a complete lie as the product was shipped by Osmo ltd not Vanilla and wasn't out for delivery until Monday. Wouldn't use or recommend Vanilla again!”

Helpful Report

Posted 6 years ago

Hi, we are so very sorry that your order did not reach you next day as promised, your order was shipped direct from Osmo via Parcelforce on a 24 hour service, so should have been delivered on Friday, unfortunately, as advised on the phone when you called Monday, this was Damaged in transit and was immediately re-shipped on an AM delivery and your full Next Day Delivery charge was refunded. We feel a little bit aggrieved to be called liars, as we were totally transparent and resolved the issue within 30 minutes of your call.

Posted 6 years ago

“Excellent product, great price and quick delivery.”

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Posted 6 years ago

“Prompt delivery; good product.”

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Posted 6 years ago

“Extremely helpful, very prompt delivery”

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Posted 6 years ago

“Very helpful and great people to deal with my order was dispatched and recieved the next day”

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Posted 6 years ago

“They are well stocked and in the unlikely event they don’t have what you want they will get it for you usually same day: therefore customer keeps continued supply:”

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Posted 6 years ago

“Customer service”

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Posted 6 years ago

“Had the goods that I wanted, delivery excellent”

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Posted 6 years ago

“Fast delivery and product exactly as pictured. That’s important with wood products!”

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Posted 6 years ago

“Good website and easy to navigate. Ordering was simple and questions responded to very promptly. Delivery on time and in full. I will use Vanilla again.”

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Posted 6 years ago

“Used this product many times before from vanilla wood floors . Brilliant product”

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Posted 6 years ago

“Excellent customer service good communication and fast delivery at a very competitive price. Can ask for no more”

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Posted 6 years ago

“Excellent service, received next working day securely packaged. One small point that I would mention though are the inconsistent instructions on the bottles. "Part A to be poured into Part B" when obviously Part B (smaller bottle) should poured into Part A (larger bottle).”

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Posted 6 years ago

“Great communication on a couple of orders I'd placed and swift delivery.”

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Posted 6 years ago

“Excellent service and advice from Sue who messaged me when she realised I was buying the wrong product. Saved me a costly error. Thank you.”

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Posted 6 years ago

“Good pricing and fast shipment, it was even well packed. You could not ask for more.”

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Posted 6 years ago

“Very efficient transaction, quick delivery, good price.”

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Posted 6 years ago

“A fast and professional service excellent value on their products and reasonably priced so i will be recommending them and using them again many thanks Mr P J Hall”

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Posted 6 years ago

“i ordered a sachet to try before a I bought a large tin of osmo polyx-oil which I received by return post.i also received a voucher for 7,5% off my next order which I used when I ordered the large tin .again the delivery was very quick.i am very pleased with the service from this company.”

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Posted 6 years ago

Vanilla Wood Floors is rated 4.9 based on 873 reviews