VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,626 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

Visit Website

Phone:

0333 200 1466

Email:

cs@vancompare.com

Write Your review

Tell us how VanCompare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the service provided, clear accurate precise information. Straight forward procedure. Well done Thank you Michael Gray”

Helpful Report

(Norma Groenewald) - Posted 4 years ago

“Cheapest, most convenient insurance comparisons I’ve found this time round, will be the first place I check next year.”

Helpful Report

(Abongile Fana) - Posted 4 years ago

“Verve good service”

Helpful Report

(Ben Avenell) - Posted 4 years ago

“I had approx 5 calls from different agent whilst searching for suitable van insurance and more calls after selecting a chosen provider. All sorted now and a years insurance plus extras paid in full.”

Helpful Report

(Anica Mulder) - Posted 4 years ago

“Everything was made easy by the representative Nosiphiwo who dealt with my purchase!”

Helpful Report

(Nosiphiwo Mute) - Posted 4 years ago

“Cheslin Van Der Heyde was a joy to deal with , helpful and professional at all times . The best experience of buying insurance I've had in my business career .”

Helpful Report

(Cheslin Van Der Heyde) - Posted 4 years ago

“Perfect very good service”

Helpful Report

(Rachel Power) - Posted 4 years ago

“Very responsive and professional”

Helpful Report

(Mac Scholtz) - Posted 4 years ago

“Took out insurance from van compare asking for a policy with no no claims discount they had a box for mirroring no claims from another car the policy was 367 pounds so i paid it then the next day they emailed me asking for proof of no claims and they wouldnt accept it told me i could either cancel at 85 pounds or pay another 85 pounds to amend the quote so i went on their website and redid the quote with no mirrored no claims it was 369 pounds only 2 pounds dearer however they will not resolve the matter by simply adjusting the policy without me cancelling paying 85 pounds and starting fresh again or paying an extra 2 pounds so beware when the salesman wraps you up in jargon my biggest regret is that i paid up front these people are not to be trusted”

Helpful Report

Posted 4 years ago

“Very pleased with the quick and easy renewal service, thumbs up Van Compare.”

Helpful Report

(Ben Avenell) - Posted 4 years ago

“I found flourance very professional in insuring my van and response after ,my initial quote was outstanding hopefully I will become a permi ant customer in future years if the quotes are a good price once again many thanks !.andrew Mark strange”

Helpful Report

(Florence Dantjies) - Posted 4 years ago

“absolutely dreadful to deal with. The customer contact centre is not english speaking, they do not understand what you are saying and I have had to request that they go back to the original call that I had with sales team. Dreadful to deal with. They dont listen they do not read emails etc. Nothing but hassle sorting out an insurance policy with them.”

Helpful Report

Posted 4 years ago

“Hello thank you so much Aaron connelly your the man😊 appreciate everything for getting me the cheapest insurance & top service”

Helpful Report

(Aaron Connelly) - Posted 4 years ago

“Terrible company. Rude customer service. An absolute scam - they will do whatever they can to steal your money. I took out a policy on a Saturday and was subsequently phoned over 25 times between then and Tuesday morning when I was finally able to take the call (various reasons, driving, working and so on). When I did pick up the phone the customer service woman was: 1. made it clear she was annoyed that I hadn't picked up one of her earlier calls 2. was rude and obnoxious in telling me I had made mistakes when entering details for my policy (as far as I'm concerned I hadn't) 3. aggressively pushed me into paying more money than they had originally quoted me because of my 'mistakes'. 4. when I tried to question her reasoning for the changes she became dismissive and again, just plain rude 5. She was not clear at all and talked down to me during much of the phone call In the end I paid extra because she was so adamant that I was wrong. To this day I believe I entered all the details correctly in the first place but, if I did do something wrong then at the very least the way she approached the problem was badly managed, rude and unclear. Long story short I was so unhappy with the way they conducted business I ended up cancelling my policy (which they started 4 days later than I originally requested and included details which were different to what I had explicitly confirmed on the phone). They charged me a ridiculous amount of money to cancel - NOT just the £40 cancellation fee (and seriously, what company has a £40 cancellation fee in the first 14 days?!) and were incredibly rude throughout the entire process. Furthermore, it took me 3 phone calls to cancel; they put a huge amount of pressure on me to keep their policy and repeatedly ignored my request to cancel instead putting me on hold to recalculate payments which they would then offer me. This company are thieves and I would advise people to steer clear. I took Haste and went Direct to another company and took out a policy which was cheaper - even when including in the total cost the money I lost to VanCompare, their customer service team were practically saintly in comparison.”

Helpful Report

Posted 4 years ago

“Brilliant customer service very friendly very helpful couldnt ask for more explained everything very clearly .”

Helpful Report

(Tauriq Kannemeyer) - Posted 4 years ago

“Lovely service”

Helpful Report

(Tauriq Kannemeyer) - Posted 4 years ago

“Value for money insurance.”

Helpful Report

Posted 4 years ago

“I was unable to hear or understand what was being said to me due to the speed that she spoke and her strong accent I explained that the website was difficult to navigate as may question had yes & no answer? I explained that I had given the information to the best of my knowledge only to be spoken to like I was stupid the I was forced to take the insurance or face £25 administrative fee even though I only booked the policy on line 60 seconds before I was contacted by phone as I was still trying to complete the form to check certain details and change them as they we’re unclear on the web page I was then told pay £70 more for the insurance or loose the £25 as an admin fee! I will be speaking with the ombudsman regarding this and telling all my friends in face book about this con trick Totally dissatisfied no stars from me I will be using another insurance company after I’ve been to the omsbudsman!!”

Helpful Report

(Nosiphiwo Mute) - Posted 4 years ago

“Very polite and helpful it was a pleasure talking to the young lady”

Helpful Report

(Alexandra Pyman) - Posted 4 years ago

“Thank you van compare you made ,getting insurance so much easier,”

Helpful Report

(Miche Otto) - Posted 4 years ago

VanCompare is rated 4.4 based on 1,626 reviews