VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

Helpful Report

Posted 6 years ago

“Great sales team then a month down the line customer services phoned me and was very snotty that they were cancelling my insurance with them as I courted fraud , the lady who phoned me was very rude and aggressive so I put the phone down and phoned back the insurance company and sorted the problem out in the correct manner Kind regards Dan Proud owner of a Vito sport X”

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Posted 6 years ago

“efficient, friendly, affordable”

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Posted 6 years ago

“So far, so good.”

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Posted 6 years ago

“very good service and advice”

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Posted 6 years ago

“Very happy with insurance”

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Posted 6 years ago

“I found the call centre staff to be so helpful and offered outstanding service every time Thanks”

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Posted 6 years ago

“I found the service you provided excellent. As I am in my late 70s it was a very good experience which I found simple to use and easy to understand. I would certainly recommend your company to my friends.”

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Posted 6 years ago

“I have sent you all the right information,but I’m still being contacted by you, asking for urgent information requested. This has been going on for weeks now ,my girlfriend has spoken to you and has been told everything is fine your end, and the matter will be dealt with but you still email me.”

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Posted 6 years ago

Hi Oliver, The issue is now resolved and you will stop receiving follow up emails. As one of our emails hadn't been opened from your end, the system was resending them as it thought you hadn't seen it. Your audit is now complete, sorry again for any inconvenience caused. Many thanks, Ben

Posted 6 years ago

“very helpfull”

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Posted 6 years ago

“Very helpful staff, nothing is too much trouble great customer service.”

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Posted 6 years ago

“Good service especially as I wanted to amend policy three days in. Customer Service were great with good advice that was best for my circumstances”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Absolute pleasure, very friendly staff made the whole process easy :)”

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Posted 6 years ago

“I got my van insured with Paige today she really is an asset to your team she was really helpful and managed to save me some money.”

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Posted 6 years ago

“Very reasonable premium price for my Ford Transit. Excellent service”

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Posted 6 years ago

“Very helpful service. The website is great, however I do think sometimes it's better to talk to someone, as some issues regarding policies can be confusing. Got great advice and help sorting out the best policy for me and my van.”

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Posted 6 years ago

“Joel was particularly helpful on the call today, its alway nice to speak to a real human. got a great deal my sprinter.”

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Posted 6 years ago

“Very good and fast service”

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Posted 6 years ago

“Good customer service, helpful advisor. The only issue was that I was unable to hear the recorded message of t&c at the end of the call.”

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Posted 6 years ago

VanCompare is rated 4.4 based on 1,627 reviews