VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received a quote, paid the deposit and set up direct debit online, everything looked fine, then received text to urgently call. The operator went through the questions again, then the price increased by nearly double,. when we asked for deposit back, they said we have to pay a cancellation fee of £25, we had the quote for no longer than 30 minutes and the the operator said our standard cooling off period for consumers was not valid. K Gace”

Helpful Report

Posted 4 years ago

“Ever since I used your online site, I'm getting flooded with spam emails and bitcoin stuff. Charlton's......”

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Posted 4 years ago

“Be very careful using this company I made a slight mistake when they made the verification call and my quote went up £60 so when I told them to cancel they charged me a £25 cancellation fee for 20 minutes worth of insurance and accused me of fraud the operator was quite aggressive,I now tentatively wait for a refund on what’s left of my payment for 20minutes insurance I will be taking it up with the ombudsman use this company at your peril”

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Posted 4 years ago

“I purchased a Policy Through this company. They ended up not giving me my insurance and they took my deposit never gave it back SCAM SCAM SMAM”

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Posted 4 years ago

“Very warm and friendly phone call, very understanding in setting up insurance for me, all completed and in force the day and time requested thank-you.”

Helpful Report

(David LaBorde) - Posted 4 years ago

“Sadiqa Manan Was very helpful on the phone”

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(Sadiqa Manan) - Posted 4 years ago

“Was going to cancel policy due to van breaking down and being totally off road. Rang to let van conpare know to be told there is a £90 cancellation policy. I guess that means £90 for someone to push a button somewhere. Feel ripped off won’t be going back.”

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(Rachel Power) - Posted 4 years ago

“Excellent customer service”

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(David LaBorde) - Posted 4 years ago

“Very polite and professional new what they where doing 😉”

Helpful Report

(Anica Mulder) - Posted 4 years ago

“Ben was helpful -prompt and efficient and was able to renew my policy at a better price than initially quoted.”

Helpful Report

(Ben Avenell) - Posted 4 years ago

“Florence was fantastic in helping me. Efficient and personable. Much appreciated”

Helpful Report

(Florence Dantjies) - Posted 4 years ago

“Quick and easy no waiting on the phone for ages”

Helpful Report

(Miche Otto) - Posted 4 years ago

“Nice easy transaction”

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(Nosiphiwo Mute) - Posted 4 years ago

“V good.....”

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(Miche Otto) - Posted 4 years ago

“I haven't spoken to anyone regarding insurance.... I don't understand why you are asking me for a review...???”

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(Tayla Conway) - Posted 4 years ago

“Great clear advice, very helpful and pleasant. Have recommended to friends! Thank you!”

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(Sadiqa Manan) - Posted 4 years ago

“I spoke with Ben (Avenell) on the telephone and we concluded the insurance renewal with no fuss and in short time. Very pleased with he service.”

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(Ben Avenell) - Posted 4 years ago

“Very polite and understanding as my kids was kicking off in the background so my phone call got cut off a few times but we got the van insured in the end through Ryan. I’ll be recommending vancompare and Ryan to my friends and family”

Helpful Report

(Ryan Pink) - Posted 4 years ago

“Made everything easy”

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(Kazi Ahmed) - Posted 4 years ago

“Good morning , I have just received this review to complete and I am very puzzled , how can I write a review for a phone call which you said we had this morning when in actual fact I haven't spoken to anyone from your company whatsoever !!!!!!!!!!!!!!!”

Helpful Report

(Antonio Vieira) - Posted 4 years ago

VanCompare is rated 4.4 based on 1,627 reviews