VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just did the job,no fuss,no hassle.”

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Posted 6 years ago

“Strait to the point and sorted out decent quote for me”

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Posted 6 years ago

“The value i get from van compare is second to none”

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Posted 6 years ago

“Great site and easy to use”

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Posted 6 years ago

“you got me what i wanted.”

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Posted 6 years ago

“It was hassle free and of no cost to myself. Very friendly and easy to talk with. All documents where easy to understand and follow any instructions that came with. Very responsive to all points of contact. Very happy”

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Posted 6 years ago

“Excellent service and quick turn around with any queries and problems”

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Posted 6 years ago

“No option to unsubscribe from email list when the site content is no longer relevant.”

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Posted 6 years ago

Good day, please contact myself at nichola.geduld@vcil.co.uk so we could discuss the matter and have your contact information removed if necessary. Regards Nichola

Posted 6 years ago

“Hassle free renewal”

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Posted 6 years ago

“Clear renewal information.”

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Posted 6 years ago

“Expensive for a careful driver who never had a blame worthy accident yes i had one with under cover police who lost film footage of the accident when they ran into the back of my van. Outcome 50/50. Unhappy”

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Posted 6 years ago

Good day Mr Quinn, thank you for your feedback we do appreciate it. I'm sorry you feel we are too expensive though a 50/50 claim will increase any premium naturally as the quote will be based on your risk details and most Insurer's will see any individual as a higher risk if they have had a claim within the last 5 years be it Fault or non Fault. Regards Nichola

Posted 6 years ago

“Had great difficulty contacting customer support on one occasion kept in the phone system for 47 minutes with no response and when I did get through after 5 attempts over 7 days and 5 messages. The issue was only resolved by Annie Mguba using her wonderful personal initiative that resolved the problem. Which was that I could not down load my documents and still have not been able to down load my breakdown docs, but was not willing to go through the same long winded ordeal without bothering Annie as she is the only one who has a genuine interest in the customer in that department, and that includes the supervisor who on 2 occasions was to ring me!!! still waiting?”

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Posted 6 years ago

Good day Mr Owen, Thank you for your feedback we do appreciate it. I'm sorry to hear about your bad experience with our Customer Support team, If you would like us to look into the matter please provide us with some of your details in order to locate your policy and get into contact with you. Regards Nichola

Posted 6 years ago

“The quote was well organised and took the complications out of doing it again for an O.A.P”

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Posted 6 years ago

“Best quote I had also different ways to pay and good staff what more can I say”

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Posted 6 years ago

“easy to use and some of the best prices avaliable”

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Posted 6 years ago

“The premium has remained at a reasonable price negating the need to change insurers.”

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Posted 6 years ago

“Very happy with offer so took it up straight away, polite professional person and sounded like a good idea if anything happens to my work van!”

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Posted 6 years ago

“Good communication, friendly staff and good all round systems of work.”

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Posted 6 years ago

“So easy to use.. Same company that I used last year in fact because I payed in full this time it was actually cheaper. Wow.”

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Posted 6 years ago

“easy and efficient”

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Posted 6 years ago

VanCompare is rated 4.4 based on 1,627 reviews