VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,626 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful in a stressful situation”

Helpful Report

(David LaBorde) - Posted 5 years ago

“Very straight forward experience. Nosiphiwo was very patient with me despite me asking for questions to be repeated I think I was having a bad hearing day. The only gripe I have is that the recording that I was asked to listen to after completing the job was very low volume and indistinct, in fact i just hung up after a few moments because I could not understand what was being said.”

Helpful Report

(Nosiphiwo Mute) - Posted 5 years ago

“Great customer service attentive and friendly thumbs up”

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(Aaron Connelly) - Posted 5 years ago

“Very professional and competitive I would certainly use this again In future”

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(Sadiqa Manan) - Posted 5 years ago

“Very good and excellent”

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(Millicent Nkwane) - Posted 5 years ago

“Very easy to talk to and helpful thankyou very much”

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(Millicent Nkwane) - Posted 5 years ago

“Paige was excellent from start to finish. Very professional and courteous. A pleasure from start to finish . The quote was also very good compared to competitors . Many thanks Stu”

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(Paige Murray) - Posted 5 years ago

“Van Compare were very competitive , Rachael was very helpful and kept it simple. We would recommend this company to our business colleagues.”

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(Rachael Griffith) - Posted 5 years ago

“Great service online and on phone”

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(Millicent Nkwane) - Posted 5 years ago

“Lovely girl polite and helpful and patient give her a raise”

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(Alexandra Pyman) - Posted 5 years ago

“Very unprofessional. Trying to find out what information they want is like trying to get blood out of a stone. No one seems to know what they are doing. I wish I hadn’t used them. I dread to think what making a claim with them would be like. I will never use them again”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“WOW!! all these bad reviews and not one response from Van Compare... I too have just been sat on hold for 40mins listening to the same piece of music. Gave up and will not be renewing either of my vehicles with this company. Van compare are obviously not listening to the reviews as they all seem to be about poor customer service.. Obviously not interested in quality of service!!!”

Helpful Report

Posted 5 years ago

“better insurance for van”

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(Ryan Pink) - Posted 5 years ago

“I am very pleased with the service. Fast and on point!”

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(Jay Murray) - Posted 5 years ago

“Ryan was an absolute pleasure to deal with, I cant speak highly enough for him. Dealt with me and my quote brilliantly and I will certainly be recommending your company.”

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(Ryan Pink) - Posted 5 years ago

“Very happy with your service thank you very much”

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(Anica Mulder) - Posted 5 years ago

“Very good,matched a quote I found on online.Tayla who I spoke to was excellent”

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(Tayla Conway) - Posted 5 years ago

“I have just started my van insurance with vancompare and so far so good.”

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(Millicent Nkwane) - Posted 5 years ago

“impossible to speak to on the phone so e mailed and didn’t get back to me so went elsewhere.This day and age need to get your act together.”

Helpful Report

Posted 5 years ago

“I'd messaged via your webpage a few days back asking for the renewal to be re-sent to my email address and it was answered/done within 2 days. Brilliant! Tayla was awesome. She didnt delay in processing our renewal on the phone. Spot on.”

Helpful Report

(Tayla Conway) - Posted 5 years ago

VanCompare is rated 4.4 based on 1,626 reviews