VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wery good and helpful service.”

Helpful Report

(Anica Mulder) - Posted 5 years ago

“They being very helpful”

Helpful Report

(Aaron Connelly) - Posted 5 years ago

“A very helpful and friendly service providing first class customer care.”

Helpful Report

(Rachael Griffith) - Posted 5 years ago

“Very helpful on the phone. Had all the information i required. Staff member was polite and came across very professional. Would recommend this company to anyone.”

Helpful Report

(David LaBorde) - Posted 5 years ago

“I got a very good price through VanCompare and straight forward to get quote.”

Helpful Report

(Nosiphiwo Mute) - Posted 5 years ago

“I am very happy with the service and price. I will definitely recommend VanCompare to my friends. Tayla was quick to contact me and sort some issues with the policy. Excellent customer service as well.”

Helpful Report

(Tayla Conway) - Posted 5 years ago

“Excellent service Poor quality phone connection made it difficult to clarify the information required, but we managed and everything checked out ok when i received the documents, so full marks for being patient and thorough to your operator, well done.”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“Really helpful Aron Conelly he was professional and helpful also explained everything as we gone throw thank u!!”

Helpful Report

(Aaron Connelly) - Posted 5 years ago

“They were the cheapest company I found. They were on the ball and very professional”

Helpful Report

(Kazi Ahmed) - Posted 5 years ago

“Good friendly chat with the person I dealt with. No fuss, just got the job done at a reasonable price. I could of the van insurance a bit cheaper elsewhere but these seemed a straightforward company to deal with.”

Helpful Report

(David LaBorde) - Posted 5 years ago

“Millicent was very helpful and patient. I would have given you as a company 5 stars but I have one negative comment to make. Having just completed a reasonably detailed on-line application form, it is disappointing to have to go through so many of the same questions again. Then there is the tedious recorded disclaimer message at the end. I didn't listen to it as I am sure most people don't, surely there is a better way of getting these messages across. Under GDPR and plain English regulations, I can see this mechanism being challenged in court at some time in the future!”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“They are the worst company you can get a quote with, customer service if I could give - 5 stars, they are rude and try to get every single penny from you. Never ever had such a bad experience like this before. Never going to recommend to anyone as well I felt I was a criminal on the phone the way the treat me because they couldn’t match the same price from online. Over £200 more than the actual online price very poor experience.”

Helpful Report

Posted 5 years ago

“JUST BEEN RIPPED OFF BY VAN COMPARE DIRECT !!, FOR ALL CUSTOMERS BE AWARE OF THE CANCELLATION FEES!!! TAKEN OUT A VAN INSURANCE LAST WEEK BY MISTAKE, TO FIND I WAS ALREADY COVERED WITH ADMIRAL INSURANCE UNTIL THE END OF AUGUST 2019, I ALSO RECEIVED THE RENEWED VAN INSURANCE COSTS FROM THEM DIRECT, WHICH ARE LOWER THAN VAN COMPARE DIRECT QUOTATION. I WANTED MY CREDIT CARD PAYMENT ( WHICH WAS PAID IN FULL LAST WEEK) PAID BACK , TO FIND A £ 85.07 CANCELLATION FEES !!!!!!!!!!!!!!! THIS WAS NEVER EXPLAINED WHEN TAKING OUT THE VAN COVER WITH VAN COMPARE DIRECT BEWARE, IF YOU MAKE A MISTAKE, VAN COMPARE DIRECT WILL MAKE YOU PAY DEARLY !!!! DONT USE THEM !!!!! BE VERY CAREFUL, GET EVERYTHING IN WRITING,”

Helpful Report

Posted 5 years ago

“Worst insurance company I've ever been with nothing but hassle, keep trying to get more and more money out of you”

Helpful Report

Posted 5 years ago

“Absolutely disgusted at van compare.i buy a tipper that I had to take back after 2 days to get my money back and so had to cancel insurance and van compare charge me 85 quid for doing so even though I was in my 14 day cooling off period.Alsi trying to get through to someone in cancellations that day was terrible.I rang and got through and was told will have to put you through to cancellations only to wait 20 mins and have the line to dead.rang again and the same happened. 3rd time got through after 25 mins! Terrible,il never be using this corrupt company again!”

Helpful Report

Posted 5 years ago

Good day Mr Ridsdill, Thank you for your feedback, we do appreciate it. I have checked your policy and further more I can confirm that you have been charged the appropriate fee's in line with our terms of business. As you agreed to the terms at in inception of your policy we were within our right to charge you a cancellation Fee as well as retain the non refundable set up fee within the 14 Day cooling off period. Should you wish to discuss this matter further please contact myself on nichola.geduld@vcil.co.uk and I'd be more than happy to help. Regards Nichola

Posted 5 years ago

“Poor service, when I rang to cancel Van insurance I was put on hold 3 times and cut off, spending over 40 mins on the phone in total. Obviously a ploy that the very uninterested staff are taught to annoy customers lucky enough to discover a decent insurance broker firm.”

Helpful Report

Posted 5 years ago

Hi Paul, Im sorry you have had difficulty getting a hold of us,and thank you for your feedback. In line with the above if you could please email me at nichola.geduld@vcil.co.uk and provide me with your policy details I would be more than happy to look into the matter. Regards Nichola Geduld

Posted 5 years ago

“I agree with several other people this company will charge for everything, including adding your no claims bonus. They are quick to call you following an online quote, reassure you they can sort things out easily but don’t tell you they charge for anything possible. If you only do one thing today make sure its not using this company !!!”

Helpful Report

Posted 5 years ago

“Good website and efficient follow up call, much better experience than other websites and call centres”

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Posted 5 years ago

“CROOKS THEY ADD MONEY ON FOR NO FAULT CLAIMS WHICH HAVE BEEN CLOSED. THE COST YOU ARE QUOTED AND THE MONEY YOU PAY ONLINE WILL NOT BE YOUR FINAL COST - SO BE AWARE!!!!!!”

Helpful Report

Posted 5 years ago

Hi Mr Deed, Thank you for your feedback, based on the above I would like to advise that all our Insurer's want to know of any accident, incidents, claims or losses regardless of blame on any vehicle in the past 5 years. If you have done a quote online and then spoke to one of our Sales staff where it came to light that you had an incident within the last 5 years which needed to be added to the quote then yes your premium offered will have changed from what you have received online based on your revised risk details. If this however is not the case and you would like to discuss the quote you have received please email me on nichola.geduld@vcil.co.uk and I'd be happy to look into the matter. Regards Nichola Geduld

Posted 5 years ago

“This company is awful, please don’t insurance your van with them. They rang me four times asking me for information and I repeated the same answers four times. They called back and when I missed the call I waited on hold for over 20 mins to be told someone would ring me back that day, they didn’t. The next day my policy was cancelled. This company has caused me a lot of stress and inconvenience and as a tradesman I rely on my van. Customer service are terrible and rude. Terrible company.”

Helpful Report

Posted 5 years ago

Hi Mr Hughes, Thank you for your feedback. I have checked your previous policy with ourselves and I can see it was cancelled as a result of misrepresentation, your Insurers have also provided you ample time and opportunity to resolve the issues in order to avoid cancellation although our team have been unsuccessful in establishing contact with yourself. On the occasions you have spoken to our staff all required information was not provided. With that said if you feel you have been given a bad service please email me on nichola.geduld@vcil.co.uk and I would be happy to investigate further. Regards Nichola geduld

Posted 5 years ago

VanCompare is rated 4.4 based on 1,627 reviews