VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,626 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Florence was very helpful and dealt with all my questions and my insurance was up and running immediately thank you”

Helpful Report

(Florence Dantjies) - Posted 5 years ago

“Very friendly and helpful”

Helpful Report

(David LaBorde) - Posted 5 years ago

“Swift and easy communication”

Helpful Report

(David LaBorde) - Posted 5 years ago

“Very helpful”

Helpful Report

(Ben Hollington) - Posted 5 years ago

“Friendly and very good service and did not have to wait very long to answer my call .”

Helpful Report

(Tayla Conway) - Posted 5 years ago

“Good service. Professional peoples”

Helpful Report

(Ryan Pink) - Posted 5 years ago

“Poor customer service with poor attitude Long waiting time on phone 50 minutes on several occasions does anyone ever answer the phones , just put you on hold. Cancellation of policy notice even after taking the time to eventually speak to an operator disclosing* the relevant details. Wished I had never bothered with this company .”

Helpful Report

Posted 5 years ago

“Great price great service, genuinely helped get the job done.”

Helpful Report

(Ryan Pink) - Posted 5 years ago

“Dealt with a guy called Aaron. Really really helpful found ways to improve my courier insurance. Really would recommend vancompare Big thanks to Aaron”

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(Aaron Connelly) - Posted 5 years ago

“Aron is a cool guy only good things can be said about him. I've got 3 vans insured with VC and the biggest issue I have is to get actually connected with them every time I call for insurance or make an update I takes ages for them to answer. Every single time. About 4 months ago I was trying to update my address details took me 2 weeks to do that!!! Every time I was calling and some lady was redirecting me to the right department while I was waiting something was disconnecting call. I've tried 7 times one day!!! At some point instead of redirecting I have requested for someone to call me back instead but noone bothered anyway. I've tried countless times every 2-3 days. Very poor communication but once you finally get where you need everything sorted in no time.”

Helpful Report

(Aaron Connelly) - Posted 5 years ago

“Anica. Was very nice and professional good. Job 👍”

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(Anica Mulder) - Posted 5 years ago

“Very quick response to enquire on web site would recommend.”

Helpful Report

(Nosiphiwo Mute) - Posted 5 years ago

“Hi was very happy with the service it was professional and didnt take long”

Helpful Report

(David LaBorde) - Posted 5 years ago

“Van campare was amazing within 10 I was insured . The quote I was well below any other I received. Polite professional sales team and willing to please . There is no other than van compare .”

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(Richard Clark) - Posted 5 years ago

“Very helpful and efficient experience was more than happy”

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(Aaron Connelly) - Posted 5 years ago

“Obviously very under staffed, have to wait 40mins to even get through to anyone, and when you do there is a very delayed response between talking as the must be taking multiple calls, as well and not seeming to be very helpful”

Helpful Report

Posted 5 years ago

“very good clear to understand easy many thanks David”

Helpful Report

(Ben Avenell) - Posted 5 years ago

“Very useful and reasonable best app for use”

Helpful Report

Posted 5 years ago

“Very efficient and answered all my questions quickly and had a good knowledge of what we needed. Good price too.”

Helpful Report

(Annie Mguba) - Posted 5 years ago

“professional and efficient, courteous assistant”

Helpful Report

(Ben Avenell) - Posted 5 years ago

VanCompare is rated 4.4 based on 1,626 reviews