VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very happy impressed with the customer services :) absolutely spot on”

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Posted 6 years ago

“Good competitive price and easy to renew”

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Posted 6 years ago

“by insuring my van”

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Posted 6 years ago

“The person who appeared to be happy over the fact that my insurance had gone up and then was positively gleeful when i told her that i finally, had received 3 points on my licence after all these years. Can't wait or my renewal date.”

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Posted 6 years ago

Good day Mr Hutchinson, I'm really sorry to hear that this has happened. Kindly provide your customer reference number so I can gain access to your policy and have a look into this for you. Kind regards Rebecca

Posted 6 years ago

“Vancompare saved me some money and gave me a very good deal and a professional service .”

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Posted 6 years ago

“excellent service, never any problems.”

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Posted 6 years ago

“Easy to deal with and efficient thanks”

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Posted 6 years ago

“Because their customer service is good.”

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Posted 6 years ago

“Van compare had a very helpful person answering my query on the phone and she was able to offer me a better price for my insurance. She was very approachable and her attitude made the communication easy and enjoyable.”

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Posted 6 years ago

“First Class Service Thank You”

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Posted 6 years ago

“was very fast to give me a price and take the amount in full then 1 week later send me email saying that unless i prove ncb they cancel my insurance proved ncb then they sent email saying canceling my policy unless share my driving licence on line which i had to do because i have already payed and they would not give me refund basically bullied me would not recommend this service as they say one thing and ultimately are just trying to put the price up and not very helpful customer service as they dont care about you just trying to get more out of u be aware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Good evening Mr Hale, Thank you for your feedback we do appreciate it. As stated in our terms of business it was advised that a validation check will be performed within the first 14 days of the policy for certain documents your specific Insurer may require. With that we have to issue notice that clearly stipulates what is needed and the time frame allowed as any Business normally would. I can also see you have recently spoken to one of our Customer Service Team Leaders who has managed to resolve your issue smoothly and the case was closed. If you so wish to have a further discussion on the matter please feel free to contact myself on nichola.geduld@vcil.co.uk Regards Nichola

Posted 6 years ago

“It was very easy to get van insurance, an I did this on my mobile phone”

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Posted 6 years ago

“Very happy with service so far.”

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Posted 6 years ago

“Very helpful, been driving company vans for several years but only just owned a van so had not built up a no claims, decent price and cover.”

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Posted 6 years ago

“Always seem to be able to help out, like insuring my second van using no claims from the first one as I was unable to transfer from my car at the time”

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Posted 6 years ago

“Excellent customer services. Best prices as compared to others.”

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Posted 6 years ago

“Good price, easy to set up”

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Posted 6 years ago

“Very easy to deal with.”

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Posted 6 years ago

“Very helpful staff and good competitive prices too .... highly recommend”

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Posted 6 years ago

“had bother finding van insurance in the past due to my van not being a works vehicle but found it easy and simple to use compare.com”

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Posted 6 years ago

VanCompare is rated 4.4 based on 1,627 reviews