VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite and efficient **********************”

Helpful Report

(Tayla Conway) - Posted 5 years ago

“Easy to use, got quotes went for second cheapest. Filled the online form and paid. Went through with the insurer when they called me back was told there was a mistake on the price online and it was going to be £15 more for the initial payment and an extra £10 per month for 10 months making it £115 additional for a £260 initial quote. Said the insurer not to worry about it and would go somewhere else and was promptly told it was £25 to cancel the policy I had had for ten minutes and after a month it raises to £95. Van compare then had the audacity to call me about 4 hours later and inform me there had been an error on their site and they had shown me prices that were too high and there were ones at a lower rate available and would run them through with me. Told them of the situation that the site had put me in and asked if they were going to give me £25 for their error initially so I could reinsure at no cost to myself. Was told NO as it’s not their problem that I had already insured my commercial van based on their previous recommendation but if I got one £25 cheaper would work out the same. Not to worry then about possible fees to cancel the monthly payment and have another credit check done in 24 hours. Would not use them and would just use another comparison site maybe one recommended buy the dude on morning TV Usless”

Helpful Report

(Ben Hollington) - Posted 5 years ago

“Very good friendly”

Helpful Report

(Stuart Rooney) - Posted 5 years ago

“Exceptional service ,well explained and to the point,excellent value for money”

Helpful Report

(Ben Hollington) - Posted 5 years ago

“Great customer service. Cheapest quote in the market with a full range of options available. Thanks for saving me a considerable amount on my renewal price.”

Helpful Report

(Nosiphiwo Mute) - Posted 5 years ago

“Great service Ben Thanks Gary ledger”

Helpful Report

(Ben Hollington) - Posted 5 years ago

“Verry good and nice job”

Helpful Report

(Ryan Pink) - Posted 5 years ago

“Very helpful :) and one of the cheapest I found”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“Long wait to get through! But once through very good service. Answering service needs improving as it is frustrating and encourages customers to ring off and try elsewhere.”

Helpful Report

(Tayla Conway) - Posted 5 years ago

“Easy and quick to sort insurance out been with this company for a few years now and also insure another van of ours with you as really good price x”

Helpful Report

(Alexandra Pyman) - Posted 5 years ago

“Phone picked up v quickly, clear polite precise conversation, helpful, all O.K.”

Helpful Report

(Alexandra Pyman) - Posted 5 years ago

“Very helpful.”

Helpful Report

(Anica Mulder) - Posted 5 years ago

“My whole experience with Van Compare is excellent! Richard was very helpful, and without his input I would have paid a lot more for my van. Thankyou all and would recommend Van Compare to any tradesmen.”

Helpful Report

(Richard Clark) - Posted 5 years ago

“The best and very satisfied”

Helpful Report

(Rachael Griffith) - Posted 5 years ago

“I spoke with 3 ladies ending with Alexandra all were extremely helpful a credit to the company.”

Helpful Report

(Alexandra Pyman) - Posted 5 years ago

“I’ve not been sent my password to open my policy”

Helpful Report

(Anica Mulder) - Posted 5 years ago

“Great very informative and helpful Many thanks”

Helpful Report

(Lauren Barnard) - Posted 5 years ago

“Van compare were friendly, helpful and provided a good service with excellent telephone manner”

Helpful Report

(Ben Hollington) - Posted 5 years ago

“Very pleased with service given today, polite, quick and to the point.”

Helpful Report

(Alexandra Pyman) - Posted 5 years ago

“It isn't that Van Compare have poor customer service, but that all insurers rip off even well behaved motorists. I've been driving since the late 1980's and have never made a claim. I have been van sharing for some years, being kinder to the environment in doing so, and last had my own policy, with van compare 3 1/2 years ago, and have been a named driver on another van compare policy since. Now that I have to take out my own policy again I am being effectively fined with a policy more than double what I should be paying as I have lost my 9 years no claims. This amounts to more than I pay for gas and electricity per year! You'd think Van compare would do something about this unfairness, but they say their hands are tied on this as they are just the brokers. If we want to encourage people to van and car share to reduce emissions, the insurance industries urgently need to change their policies on this. Meanwhile this particular customer feels shafted.”

Helpful Report

(Rachael Griffith) - Posted 5 years ago

VanCompare is rated 4.4 based on 1,627 reviews