VanCompare Reviews

Name: VanCompare
Address: 2 Denmark Road, 2 Denmark Road, Guildford
Rating: 4.40

4.4 Rating 1,627 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

Metrics

Info

4.4

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V.Good”

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Posted 6 years ago

“Very happy with the service I had with vancompare today 😁”

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Posted 6 years ago

“Perfect”

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Posted 6 years ago

“Very helpful and clear information.”

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Posted 6 years ago

“great service”

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Posted 6 years ago

“thank you for your help”

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Posted 6 years ago

“Very good customer service, quick and easy renewing my policy, Thankyou”

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Posted 6 years ago

“SLIGHTLY CHEAPER THAN LASY YEAR WITH ALL THE SAME BENEFITS. THANK YOU.”

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Posted 6 years ago

“Very polite and efficient. Lovely phone mannerism”

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Posted 6 years ago

“excellent and quick information”

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Posted 6 years ago

“I have been with VanCompare for years, they meet my requirements perfectly.”

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Posted 6 years ago

“Alex was very helpful in assisting to renew my van insurance. Very competitive price. Thank you.”

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Posted 6 years ago

“Great survice and very polite and got what needed to be done swiftly”

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Posted 6 years ago

“Nothing more to add, good service, easy to understand, everything explained clearly”

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Posted 6 years ago

“Very helpful & a quick response”

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Posted 6 years ago

“Joanne is very helpful and explained it clearly”

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Posted 6 years ago

“Quick, catered to my needs and helped with digging out existing facts. I was satisfied”

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Posted 6 years ago

“The worst insurance company ever, I kept on getting late charges every month, when they was money to cover the cost. So I chose to go to a different company, van compare is now trying to get a full year's money of me, I'm being Ripped off being with them, and Ripped off trying to get away. Very poor company...”

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Posted 6 years ago

Good Day Ian, Thank your for your feedback, I have checked your policy and we haven't charged you any additional monies, you have however been charged fee's by the Finance Company for Direct Debit defaults and cancellation. All of which you agreed to at the time of taking up the Insurance policy. If you arent clear on why or how this has come to be you are welcome to contact our office and discuss your previous Insurance on 0333 200 4677 alternatively email us at customer.assistance@bismail.co.uk. Regards Nichola Geduld

Posted 6 years ago

“Shocking service. This company does not have a clue! You fully complete the on line application, fully pay for it and upload your proof of no claims etc. You then receive an email saying your on cover. Great!, well NO, you then receive a txt stating you need to contact them urgently by telephone. You then have to go through the complete application process again, even though they have all the information. All the while they are attempting to sell you policy upgrades! Eventually after about 30 mins you get your policy approved as per your on line application. Great the policy document arrive by email. A but wait, vehicle is STILL showing as un insured on ask mid. I called and was informed.... it takes 24hours to appear live - so much for road taxing the vehicle today then. 24hrs later, still not insured via askMid . AVOID THESE COWBOYS at all cost.”

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Posted 6 years ago

Good day Mr Shannon, Thank you for your feedback, I'm sorry to hear about your experience with ourselves thus far. I have checked your policy and a Customer Service Manager will be in contact with yourself to discuss the matter further. Regards Nichola Geduld

Posted 6 years ago

“I was pleasantly pleased how easy it was to use the Van Compare web site and the addition of a very keen price was brilliant.”

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Posted 6 years ago

VanCompare is rated 4.4 based on 1,627 reviews